I did all that you advised, in the sequence advised, with no luck.
After I uninstalled NAV (after step 3 and before step 4), I also
uninstalled and reinstalled IE (courtesy of a tweak from Kelly's
Korner). Still no dice on the Reliant site. The Toshiba Satelite
Pro 6100 that I am having the problem with was purchased in 2003. It
originally came with a demo version of McAfee AV, which I became
annoyed with, and removed/replaced with the demo version of NAV 2003
that came on the Toshiba release CD's. I have upgraded from that
version of NAV each year to the current version. Likewise with the
other PC's on my home network, going back for many years. The
Toshiba is the only one that I am having this problem with. I don't
like Symantec either, but IMHO, I have trusted Peter Norton's
software and books since the dawn of the PC. I think I still have
his hard bound books on the PC/XT and assembly language programming
for the PC. I am a 35 year IT professional, so I "grew up" with
Norton and have my own prejudices as well, but I tend to agree with
your view on Symantec. Let me know if you can think of anything
else, short of reinstalling XP. I appreciate all of your help!
man
:
If you're fully up-to-date at Windows Update, you have MS05-037
installed
(
http://www.microsoft.com/technet/security/Bulletin/MS05-037.mspx).
This update sets a "kill bit" for the JView Profiler (Javaprxy.dll)
COM object. Though highly doubthul, it may be that "view your bill"
at Reliant Energy relies on Javaprxy.dll and until they correct it,
you may not be able to, er..., view your bill.
Otherwise, the fact that you didn't first fully uninstall NAV 2000
before installing NAV 2005 (despite what Symantec says) may be the
root of your ongoing problem.
To correct it:
1. Uninstall NAV 2005 via Add/Remove Programs and reboot.
2. If NAV 2000 persists in Add/Remove Programs, uninstall it and
reboot.
3. Run Symantec's Rnav2003 removal utility and reboot:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606
[Optional: 4. Download/run CrapCleaner v1.21.130:
http://www.ccleaner.com/]
5. Reinstall NAV 2005.
As you will be running without anti-virus protection, do as much of
the above as possible while physically disconnected from the
internet.
IMHO: I wouldn't allow a Symantec product in my house, let alone
install it on one of my systems.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security
man wrote:
Sorry, I have NAV 2005 installed, in addition to the older
Utilities. Disabling NAV's script blocking helped. I can now get
the popups on my bank's site. The only other site that is
bothering me is Reliant Energy's site. When I click on "view
your bill", it invokes a JS that flashes a window and then dies.
For the amount of time that I can see the popup, it says "Loading
Statement", but it does not appear to be a PDF file, as was
resolved on the bank's site. Since my sast post, I have set
"low" security
in the MSIE Tools / Internet Options / Security settings. I have
also uninstalled the Google toolbar. Those two things did not
appear to help. Thanks for your help. I am making progress.
:
(Is NAV 2000 even supported in WinXP SP2?)
See if disabling NAV's Script Blocking makes any difference:
http://service1.symantec.com/SUPPOR...6edd0061c0a4/32066c6bf6a78ded88256ab7006a3a25
--
~PA Bear
man wrote:
I do have Norton NAV and Utilities 2000 installed. I am not
getting the yellow info bar. I don't know if this
information is of any use, but I have
Mozilla Firefox also installed, and it works properly with
wanted / unwanted
popups.
Using Win XP Pro SP2 with latest IE patches. IE blocks
popups even when it is turned off. Specifically, popups
in secure sites, such as my bank. I have added the sites
that I want to allow popups on, but no luck. Is there a
way to totally disable the popup blocker in IE? I also
have the Google toolbar installed, but its popup blocker
is also turned off.
Are you getting the yellow Info Bar?