I can't use Help and Support!

[Guest]

Every time I click start -> Help and Support, I got a Help and Support error
prompt "Windows cannot open Help and Support because a system service is not
running. To fix this problem. start the service named "Help and Support".
But that's exactlay what i wanted in the first place! any helps?

 

[RHinNC]

Have you done a google search for "fix windows xp help and support" (without
the quotes)?

Of course not, if you did you would have found the first hit is:
http://www.kellys-korner-xp.com/xp.htm

Then you would have found: http://www.kellys-korner-xp.com/top10faqs.htm of
which the third topic is "Why Doesn't Help and Support work?

I think you might find your answer there.


"Win Help and Support problem" <Win Help and Support
(e-mail address removed)> wrote in message
news[email protected]...

 

[S.Sengupta]

Why doesn't Help and Support work?
http://www.kellys-korner-xp.com/top10faqs.htm

regards,
ssg MS-MVP

 

[Vanguard]

"Win Help and Support problem" <Win Help and Support
(e-mail address removed)> wrote in message

Every time I click start -> Help and Support, I got a Help and
Support error
prompt "Windows cannot open Help and Support because a system service
is not
running. To fix this problem. start the service named "Help and
Support".
But that's exactlay what i wanted in the first place! any helps?

Asking to *use* a service is NOT the same as *starting* that service.
You can't refill your gas tank at a gas station that doesn't exist. Did
you even check if the service was running as the error prompt told you
to do?

 

[Syncme]

"Win Help and Support problem" <Win Help and Support
(e-mail address removed)> wrote in message

Every time I click start -> Help and Support, I got a Help and Support
error
prompt "Windows cannot open Help and Support because a system service is
not
running. To fix this problem. start the service named "Help and
Support".
But that's exactlay what i wanted in the first place! any helps?

Try this:
Click Start/Run
type "cmd" (no quotes), click OK
this will open a command prompt.
Now type "net stop helpsvc" (no quotes), press ENTER.
are there any messages that you get?

 

[Syncme]

"Win Help and Support problem" <Win Help and Support
(e-mail address removed)> wrote in message

Then try
Click Start/Run
type "cmd" (no quotes), click OK
this will open a command prompt.
Now type "net start helpsvc" (no quotes), press ENTER.
are there any messages that you get?
notice the "start" is different.
sorry should have posted this together.