Help and Support in WindowsXP Does Not Work

[Bill Jackson]

Today I had an occasion to go into Help & Support to check out some issue. When I clicked on Start/Help and Support, I received an error message which read "Windows cannot open Help and Support because a system service is not running. To fix the problem, start the service named 'Help and Support'.

I went to Control Panel/Administrative Tools/ and clicked on Services. Once there, I went down the list to Help and Support, double clicked Help and Support, then clicked on Start. At this point I received another error message which read "Could not start the Help and Support service on local computer. Error code1083: The executable program that this service is configured to run in does not implement the service." I have no idea what this error message means.

Does anyone have a suggestion as to how I fix this problem. Thanks.

 

[Guest]

You have to be on-line for this service, in other words on the Internet.

 

[Doug Knox MS-MVP]

No, you don't.

 

[Doug Knox MS-MVP]

Bill,

Click Start, Run and enter helpctr -regserver


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Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
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http://www.dougknox.com/xp/utils/xp_securityconsole.htm
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Please reply only to the newsgroup so all may benefit.
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Today I had an occasion to go into Help & Support to check out some issue. When I clicked on Start/Help and Support, I received an error message which read "Windows cannot open Help and Support because a system service is not running. To fix the problem, start the service named 'Help and Support'.

I went to Control Panel/Administrative Tools/ and clicked on Services. Once there, I went down the list to Help and Support, double clicked Help and Support, then clicked on Start. At this point I received another error message which read "Could not start the Help and Support service on local computer. Error code1083: The executable program that this service is configured to run in does not implement the service." I have no idea what this error message means.

Does anyone have a suggestion as to how I fix this problem. Thanks.

 

[Richard Urban]

You have to be on-line only if you wish Help and Support to contact the
Microsoft Knowledge Base and search further for an answer to your question.

Help and Support works fine, even without an internet connection. It then
just searches the local help resources - which are tremendous by the way!

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[S.Sengupta]

'Why doesn't Help and Support work?'
http://www.kellys-korner-xp.com/top10faqs.htm

regards,
ssg MS-MVP

 

[Wesley Vogel]

"Help and Support" link from Start Menu does not work
http://windowsxp.mvps.org/startmenuhelp.htm

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Big D]

Today I had an occasion to go into Help & Support to check out some
issue. When I clicked on Start/Help and Support, I received an error
message which read "Windows cannot open Help and Support because a
system service is not running. To fix the problem, start the service
named 'Help and Support'.

I went to Control Panel/Administrative Tools/ and clicked on Services.
Once there, I went down the list to Help and Support, double clicked
Help and Support, then clicked on Start. At this point I received
another error message which read "Could not start the Help and Support
service on local computer. Error code1083: The executable program that
this service is configured to run in does not implement the service." I
have no idea what this error message means.

Does anyone have a suggestion as to how I fix this problem. Thanks.

Hi There,

When I go to Help and Support (XP Home Service Pack 2) I get nothing,
when I click on the icon, no error messages, no screens, no nothing!

I checked Help and Support Service and that is running automatically!

Any suggestions!

Hope you can help!

Cheers

Big D

 

[Big D]

Hi There,

When I go to Help and Support (XP Home Service Pack 2) I get nothing,
when I click on the icon, no error messages, no screens, no nothing!

I checked Help and Support Service and that is running automatically!

Any suggestions!

Hope you can help!

Cheers

Big D

Hi Wesley Vogel,

Hope you are well and enjoying your day!

Thanks for your help.

I ran the program

%Windir%\PCHealth\HelpCtr\Binaries\HelpCtr.exe

But still nothing happens! I do have this program in

C:\windows\servicepackfiles\i386\HelpCtr.exe

and

C:\windows\pcheath\helpctrl\binaries\HelpCtr.exe

Any other suggestions?

Cheers

Big D

 

[Wesley Vogel]

Hi Big D,

Looks like one of these might be the answer.

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
[?] Why doesn't Help and Support work?
http://www.kellys-korner-xp.com/top10faqs.htm

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In