I cannot open "add or remove programs"

[Jamesburg]

I tried typing in mshtml.dll but recieved "mshtml was loaded but register
server entry point was not found
file cannot be registered
I have xp home edition

 

[PA Bear [MS MVP]]

Please state your full Windows version (e.g., WinXP SP3) when posting to
this newsgroup.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?

Add or Remove Programs Restriction - Undo (Line 146 Right; you'd want UNDO)
http://www.kellys-korner-xp.com/xp_tweaks.htm

 

[Jamesburg]

windows xp version 5.1 media center edition. I have McaFee and it is up to
date, I also have Surf Secret and pc tools spyware doctor. The McAfee
Firewall is on. The add /remove worked 2 days ago. I have since had a bout
with "Widows Police Pro" and had to quarentine it.

 

[Kelly]

In addition:

Go to Start/Run and type in: regsvr32 appwiz.cpl

Add or Remove Programs Restrictions - Undo (Line 146) Right hand side
http://www.kellys-korner-xp.com/xp_tweaks.htm


--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

 

[Jamesburg]

it says regsvr aapwiz was sucessful but I still have the same problem as I
originally mentioned.

 

[Jamesburg]

also wher is the starup folder to place the kellys corner fix found?

 

[Jose]

it says regsvr aapwiz was sucessful but I still have the same problem as I
originally mentioned.

Your topic subject is "cannot open add or remove programs" but that
doesn't tell us much.

You tried: I tried typing in mshtml.dll but recieved "mshtml was
loaded but register
server entry point was not found file cannot be registered"

Why did you try that? That is not how to open Add or Remove Programs.

When you click Start, Settings, Control Panel, Add or Remove Programs,
what happens? If you get an error message, what does it say exactly?

See if you can launch Add or Remove Programs another way. Click
Start, Run and in the box enter:

%SystemRoot%\system32\appwiz.cpl

You can answer the query from PA Bear regarding your system
information by doing the following:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste back here.

There will be some personal information (like System Name and User
Name), and whatever appears to be
private information to you, just delete from the pasted information.

 

[PA Bear [MS MVP]]

Read the instructions at the top of the page.

However, since you've been dealing with "Widows [sic] Police Pro" I'd say
you're still seeing the effects of a hijackware infection and you've got
much more work to do.

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
• http://aumha.net/viewtopic.php?f=30&t=4075

• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[Jamesburg]

Not sure where I got directed to use that approach, your method from run
(system root%etc) worked. When I try to open it from control panel I get an
hour glass for about a second, then nothing.

 

[Jamesburg]

My virus program never lapsed, nor was it inactive, yet I got police pro
twice this week. I also ran pc tools spyware doctor, is this not sufficient?
The police pro appears gone. All widows updates have been kept current

Read the instructions at the top of the page.

However, since you've been dealing with "Widows [sic] Police Pro" I'd say
you're still seeing the effects of a hijackware infection and you've got
much more work to do.

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
• http://aumha.net/viewtopic.php?f=30&t=4075

• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

also wher is the starup folder to place the kellys corner fix found?

 

[Jose]

Not sure where I got directed to use that  approach, your method from  run
(system root%etc) worked. When I try to open it from control panel I get an
hour glass for about a second, then nothing.

That's a good start - running from Start, Run...

That command is what is "behind" the Add or Remove Programs option in
Control Panel, so let's take a look at that.

Do most of your other CP functions work? Don't test them all - just a
couple.

Start, Settings, Control Panel, Add or Remove Programs, right click.
Create Shortcut, click Yes to the complaint. On your desktop is now a
shortcut to Add or Remove Programs.

If you double click the new shortcut does Add or Remove Program work?

Right click the new shortcut, Properties, Shortcut, Change Icon....
Copy and paste the contents of the browse window back here. You can
remove the new shortcut from the desktop whenever you want.

Please run the msinfo32 command as indicated above - that is important
information and will reduce guessing about your system configuration -
like I am having to do now.

Then please perform the following:

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

These can be uninstalled later if desired.

 

[PA Bear [MS MVP]]

No, that was not sufficient, I can assure you. This type of infection
installs other Bad Guys (e.g., Vundo; SDBot-variants) which few, if any,
anti-virus/anti-spware applications can detect and remove. Moreover, these
infections tend to render all security application useless.

Are you running McAfee Security Center (usually a freebie from your ISP) by
any chance?

My virus program never lapsed, nor was it inactive, yet I got police pro
twice this week. I also ran pc tools spyware doctor, is this not
sufficient?
The police pro appears gone. All widows updates have been kept current

Read the instructions at the top of the page.

However, since you've been dealing with "Widows [sic] Police Pro" I'd say
you're still seeing the effects of a hijackware infection and you've got
much more work to do.

NB: If you had no anti-virus application installed or the subscription
had
expired *when the machine first got infected* and/or your subscription
has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting requested
logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
• http://aumha.net/viewtopic.php?f=30&t=4075

• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

also wher is the starup folder to place the kellys corner fix found?

:

it says regsvr aapwiz was sucessful but I still have the same problem
as
I
originally mentioned.

:

In addition:

Go to Start/Run and type in: regsvr32 appwiz.cpl

Add or Remove Programs Restrictions - Undo (Line 146) Right hand side
http://www.kellys-korner-xp.com/xp_tweaks.htm


--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm


I tried typing in mshtml.dll but recieved "mshtml was loaded but
register server entry point was not found
file cannot be registered
I have xp home edition

 

[ju.c]

How to fix "Add or Remove Programs".

Register these DLL's then create and merge a registry file:

1. Close all programs.

2. Open the Run box and enter, one at a time:

regsvr32.exe Actxprxy.dll
regsvr32.exe appwiz.cpl
regsvr32.exe Browseui.dll
regsvr32.exe jscript.dll
regsvr32.exe mshtml.dll
regsvr32.exe msxml.dll
regsvr32.exe Oleaut32.dll
regsvr32.exe scrrun.dll
regsvr32.exe Shdocvw.dll
regsvr32.exe Shell32.dll
regsvr32.exe URLMON.dll
regsvr32.exe vbscript.dll

3. Copy below and paste into Notepad.

----------copy inside only----------
Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}]
@="ClassMoniker"

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\InprocServer32]
@="ole32.dll"

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\ProgID]
@="clsid"

----------copy inside only----------

4. Save-as ARPFix.reg (or any name + .reg)

5. Double-click or right-click and merge into the registry.

6. Restart your computer.



This program will fix the "Add or Remove Programs" whitespace
problem.

"The gap is caused by a badly formatted "DisplayIcon" entry in
the uninstall area of the registry or a bad icon file."

Remove Whitespace From Add or Remove Programs 32 KB (Freeware)
Info: http://www.christensen-software.com/freesoftware/cleanup_add_remove_progra.htm
Download: http://www.christensen-software.com/freeware/RemoveWhitespaceFromAddRemovePrograms.exe


ju.c

 

[Jamesburg]

Thanks for your help.
I made it through #1 and 2. I entered all the dll's 1 at a time through run.
The rest has me a little confused. I do not know how to merge into
registry editor, nor can I find that in my pc.
I saved # 3, can you tell me exactly how to complete the rest, and do I have
to start all over?

How to fix "Add or Remove Programs".

Register these DLL's then create and merge a registry file:

1. Close all programs.

2. Open the Run box and enter, one at a time:

regsvr32.exe Actxprxy.dll
regsvr32.exe appwiz.cpl
regsvr32.exe Browseui.dll
regsvr32.exe jscript.dll
regsvr32.exe mshtml.dll
regsvr32.exe msxml.dll
regsvr32.exe Oleaut32.dll
regsvr32.exe scrrun.dll
regsvr32.exe Shdocvw.dll
regsvr32.exe Shell32.dll
regsvr32.exe URLMON.dll
regsvr32.exe vbscript.dll

3. Copy below and paste into Notepad.

----------copy inside only----------
Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}]
@="ClassMoniker"

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\InprocServer32]
@="ole32.dll"

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\ProgID]
@="clsid"

----------copy inside only----------

4. Save-as ARPFix.reg (or any name + .reg)

5. Double-click or right-click and merge into the registry.

6. Restart your computer.



This program will fix the "Add or Remove Programs" whitespace
problem.

"The gap is caused by a badly formatted "DisplayIcon" entry in
the uninstall area of the registry or a bad icon file."

Remove Whitespace From Add or Remove Programs 32 KB (Freeware)
Info: http://www.christensen-software.com/freesoftware/cleanup_add_remove_progra.htm
Download: http://www.christensen-software.com/freeware/RemoveWhitespaceFromAddRemovePrograms.exe


ju.c

I tried typing in mshtml.dll but recieved "mshtml was loaded but register
server entry point was not found
file cannot be registered
I have xp home edition

 

[ju.c]

It's easy. Copy the text between the lines, then paste it into
Notepad. Save it as "ARPFix.reg" to your Desktop. Just
double-click the "ARPFix.reg" file to merge it into the registry.


ju.c

Thanks for your help.
I made it through #1 and 2. I entered all the dll's 1 at a time through run.
The rest has me a little confused. I do not know how to merge into
registry editor, nor can I find that in my pc.
I saved # 3, can you tell me exactly how to complete the rest, and do I have
to start all over?

How to fix "Add or Remove Programs".

Register these DLL's then create and merge a registry file:

1. Close all programs.

2. Open the Run box and enter, one at a time:

regsvr32.exe Actxprxy.dll
regsvr32.exe appwiz.cpl
regsvr32.exe Browseui.dll
regsvr32.exe jscript.dll
regsvr32.exe mshtml.dll
regsvr32.exe msxml.dll
regsvr32.exe Oleaut32.dll
regsvr32.exe scrrun.dll
regsvr32.exe Shdocvw.dll
regsvr32.exe Shell32.dll
regsvr32.exe URLMON.dll
regsvr32.exe vbscript.dll

3. Copy below and paste into Notepad.

----------copy inside only----------
Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}]
@="ClassMoniker"

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\InprocServer32]
@="ole32.dll"

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\ProgID]
@="clsid"

----------copy inside only----------

4. Save-as ARPFix.reg (or any name + .reg)

5. Double-click or right-click and merge into the registry.

6. Restart your computer.



This program will fix the "Add or Remove Programs" whitespace
problem.

"The gap is caused by a badly formatted "DisplayIcon" entry in
the uninstall area of the registry or a bad icon file."

Remove Whitespace From Add or Remove Programs 32 KB (Freeware)
Info: http://www.christensen-software.com/freesoftware/cleanup_add_remove_progra.htm
Download: http://www.christensen-software.com/freeware/RemoveWhitespaceFromAddRemovePrograms.exe


ju.c

I tried typing in mshtml.dll but recieved "mshtml was loaded but register
server entry point was not found
file cannot be registered
I have xp home edition

 

[PA Bear [MS MVP]]

[Why bother? Even if it works, the hijackware infection will disable it
upon rebooting.]

It's easy. Copy the text between the lines, then paste it into
Notepad. Save it as "ARPFix.reg" to your Desktop. Just
double-click the "ARPFix.reg" file to merge it into the registry.


ju.c

Thanks for your help.
I made it through #1 and 2. I entered all the dll's 1 at a time through
run. The rest has me a little confused. I do not know how to merge into
registry editor, nor can I find that in my pc.
I saved # 3, can you tell me exactly how to complete the rest, and do I
have to start all over?

How to fix "Add or Remove Programs".

Register these DLL's then create and merge a registry file:

1. Close all programs.

2. Open the Run box and enter, one at a time:

regsvr32.exe Actxprxy.dll
regsvr32.exe appwiz.cpl
regsvr32.exe Browseui.dll
regsvr32.exe jscript.dll
regsvr32.exe mshtml.dll
regsvr32.exe msxml.dll
regsvr32.exe Oleaut32.dll
regsvr32.exe scrrun.dll
regsvr32.exe Shdocvw.dll
regsvr32.exe Shell32.dll
regsvr32.exe URLMON.dll
regsvr32.exe vbscript.dll

3. Copy below and paste into Notepad.

----------copy inside only----------
Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}]
@="ClassMoniker"

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\InprocServer32]
@="ole32.dll"

[HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\ProgID]
@="clsid"

----------copy inside only----------

4. Save-as ARPFix.reg (or any name + .reg)

5. Double-click or right-click and merge into the registry.

6. Restart your computer.



This program will fix the "Add or Remove Programs" whitespace
problem.

"The gap is caused by a badly formatted "DisplayIcon" entry in
the uninstall area of the registry or a bad icon file."

Remove Whitespace From Add or Remove Programs 32 KB (Freeware)
Info:
http://www.christensen-software.com/freesoftware/cleanup_add_remove_progra.htm
Download:
http://www.christensen-software.com/freeware/RemoveWhitespaceFromAddRemovePrograms.exe


ju.c


I tried typing in mshtml.dll but recieved "mshtml was loaded but
register server entry point was not found
file cannot be registered
I have xp home edition