HTML help executable problem

[Guest]

In Windows XP Professional with SP1 get the following
error message
when Luanching a program from within help.
"Microsoft HTML help Executable has encountered a problem
and
needs to close".
I have install the HTML Hotfixs Q323255 and Q811630 to no
avail.
Any ideas?

Thanks!

Glenna

 

[Pete Lees]

Glenna,

In Windows XP Professional with SP1 get the following error message
when Luanching a program from within help.
"Microsoft HTML help Executable has encountered a problem and
needs to close".
I have install the HTML Hotfixs Q323255 and Q811630 to no avail.

Here are some things to try:

1) Delete or rename the file hh.dat, which you should find here:

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

This file stores user-specific settings for all the HTML Help (.chm)
files on your system, such as changes to the Favorites tab and to the
size and position of the help window, so you'll losing these settings
by deleting the file. Windows will automatically create a new version
of the file when you next open any help file.

2) Empty your Temporary Internet Files directory. (In Internet
Explorer, select Internet Options on the Tools menu, and then click
the Delete Files button on the General tab.)

3) Use MJ's Help Diagnostics to check that the components required to
view help files are properly installed and registered on your machine.

http://helpware.net/downloads/index.htm#MJs

The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".

 

[Guest]

To update from the event application log:

Source: Application Error
Event ID: 1000

Description: Faulting application hh.exe, version
5.2.3644.0, faulting module kernel32.dll, version
5.1.2600.1106, fault address 0x00013887

Have all latest hotfixes installed. The HTML version is
at 1.4c

Maybe someone has a clue on how to approach.

Thanks!

Glenna

 

[Pete Lees]

Glenna,

Have tried these solutions earlier to no avail. I
compared the MJ Help Report results to an exact system
that the application works in and it was the same.

Can you paste the contents of the Help Report into a reply (just the
section headed "HTML Help Run-time Components")?

Also, if you haven't already done so, can you check that your .chm
files are correctly associated with hh.exe (see the section headed
"HH.Exe" at http://www.kellys-korner-xp.com/xp_h.htm)? Finally, can
you let me know what the version number is of your copy of
\windows\hh.exe (right-click the file in Windows Explorer and then
click Properties on the context menu)?

 

[Guest]

Pete,

Can you paste the contents of the Help Report into a
reply (just the
section headed "HTML Help Run-time Components")?

HTML Help Run-time Components

File Found: C:\WINDOWS\System32\hhctrl.ocx
Version = 5.2.3735.0
Registry Info: {adb880a6-d8ff-11cf-9377-
00aa003b7a11}
ClassName = HHCtrl Object
InProcServer32 = C:\WINDOWS\System32\hhctrl.ocx
ProgID = Internet.HHCtrl.1
DLL is Found and Registered OK = YES

File Found: C:\WINDOWS\System32\itss.dll
Version = 5.2.3644.0
Registry Info: {5D02926A-212E-11D0-9DF9-
00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
InProcServer32 = C:\WINDOWS\System32\itss.dll
ProgID = MSITFS1.0
DLL is Found and Registered OK = YES

File Found: C:\WINDOWS\System32\itircl.dll
Version = 5.2.3644.0
Registry Info: {4662DAA5-D393-11D0-9A56-
00C04FB68BF7}
ClassName =
InProcServer32 = C:\WINDOWS\System32\itircl.dll
ProgID = ITIR.WordWheelBuild.4
DLL is Found and Registered OK = YES

check that your .chm
files are correctly associated with hh.exe (see the
section headed
"HH.Exe" at http://www.kellys-korner-xp.com/xp_h.htm)?

Checked settings in registry and they are as stated on
website.

windows\hh.exe (right-click the file in Windows Explorer
and then
click Properties on the context menu)?

hh.exe version is:5.2.3644.0

Thank You!

Glenna