HP invent scanjet 4370

[Guest]

My friend has bought a hp scanjet 4370, when he connect it to his computer
and loads the software there is usually a pop up that says "new hardware
found - new hardware installed and ready to use" However this doesn't happen
and when the program is opened to use the scanner he gets a meesage that no
device is connected. The software installed okay as per the instructions. Can
anyone help?

 

[Carey Frisch [MVP]]

Disconnect the HP unit from the computer, uninstall the software, restart the computer,
install the HP software and THEN connect the HP unit.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx

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:

| My friend has bought a hp scanjet 4370, when he connect it to his computer
| and loads the software there is usually a pop up that says "new hardware
| found - new hardware installed and ready to use" However this doesn't happen
| and when the program is opened to use the scanner he gets a meesage that no
| device is connected. The software installed okay as per the instructions. Can
| anyone help?

 

[Yves Leclerc]

My friend has bought a hp scanjet 4370, when he connect it to his computer
and loads the software there is usually a pop up that says "new hardware
found - new hardware installed and ready to use" However this doesn't happen
and when the program is opened to use the scanner he gets a meesage that no
device is connected. The software installed okay as per the instructions. Can
anyone help?

With most newer USB devices, install the software/drivers BEFORE connecting
the unit to the PC. This will force the Plug and Play controls to the correct
drivers.