Hi White Craigs
First, clear your Temporary Internet Files and Cookies, including the
Offline files. Clear the History.
Be sure that you check the Information Bar at the top of the window in case
you need to allow ActiveX Control. Or, if necessary:
Allow active content to run in files on My Computer - Windows XP Service
Pack 2:
http://www.winxptutor.com/lmzunlock.htm
For diagnostic purposes, do the following checking the site again after each
step to see which one may be causing the problem:
Disable anything Norton
Disable the XP SP2 firewall and any 3rd party firewall. Any firewall
program you use, such as Zone Alarm, can block sites and their cookies that
are required by some sites.
Disable all 3rd party toolbars, such as Google, MSN or Yahoo.
If you have Yahoo Companion, uninstall it, as it is known to cause various
problems
Disable any 3rd party Cookie, popup or ad blockers
Check to see that you don't have Flash blocked if you have it. Some sites
require Flash
If you have SpyBot installed, check to see that you don't have that site
blocked, or it's Cookies.
On some secure sites you MUST take their cookies, and 3rd party cookies too.
Go to IE>Tools>Internet Options>Privacy>
Uncheck Popup blocker
Set the Security slider bar to Medium
Click the Advanced button
Check the box next to "Override automatic cookie handling.
Click the Sites button, and be sure the site you need is not in the list. If
it is, remove it by typing the site into the top window and click the Allow
button.
Check for a file named HOSTS with no extension (not Hosts.sam). Windows XP.
C:\WINDOWS\SYSTEM32\DRIVERS\ETC
It may be a hidden file, if you don't find it readily, enable Hidden Files
to find it.
To see if it is the culprit, rename the HOSTS file to OLDHOSTS.
Try the site again.
If still no joy...then do the following:
Secure sites: Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commands (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll
also see.
How to Troubleshoot Situations Where You Cannot Connect to Secure Web Sites
by Using
http://windows-help.net/WindowsXP/troub-10.html
Internet Explorer in Windows XP
http://support.microsoft.com/?kbid=813444
"The Page Cannot Be Displayed" Error Message on a Secure Web Site
http://support.microsoft.com/?kbid=303807
How to troubleshoot problems accessing secure Web pages with Internet
Explorer 6 Service Pack 2
http://support.microsoft.com/?kbid=870700
Cannot Connect to Secure Sites
http://www.duxcw.com/faq/win/xp/secure.htm
or....
Why can't I browse certain websites
http://www.dslreports.com/faq/10082
If still no joy, try this:
Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions
If this allows you to access the page, then go find the scumware that is
causing the problem. Be aware, your Anti-Virus won't detect all types of
warez, Trojans, malware, worms, etc., and neither can other adware or
spyware related programs such as AdAware and SpyBot. They don't have the
proper definitions. They must also be run in Safe Mode with Hidden Files
enabled in order to fully scan all files. Even if you have run such
programs and nothing shows up, it does not mean your system is clean. It
takes a series of programs to fully clean your machine. Some very aggressive
and damaging variants of malware can replicate themselves repeatedly, or
mutate, if not removed properly. Follow the steps here:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Hope this helps.
Jan
MS MVP - Windows IE/OE [DTS/AumHa]
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I cannot access my online bank account via my new Braodband connection. I
am
using XP Pro, IE6 on SP2. I can access the bank home page, but when
requesting access to my account get a page not available message. This
happens on my partners online bank account. Connection is fine; we can
both
access via our laptop which uses the same internet connection (both using
a
wirless broadband connection uing wanadoo as ISP). Been on phone to bank
technical support and reviewd security settings etc, named it as a trusted
site, and so on, but still no luck.
Only difference between laptop and PC is that PC is running Norton
Antivirus, Laptop is on e-Trust
Does anyone know of any reason we may be getting these problems? Help
appreciated!
