Help! IE, OE, Media Player all stopped working!

[MEW]

Yikes! When I try and run Internet Explorer, Outlook
Express, and Windows Media Player all get errors and shut down!
Internet explorer: Has encountered a problem and needs to
be shut down. Error:
AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: unknown
ModVer: 0.0.0.0 Offset: 00000009

Outlook Express: MSIMN
MSIMN executed an invalid instruction in
module <unknown> at 0000:00000017.
Registers:
EAX=005a1552 CS=0167 EIP=00000017 EFLGS=00010206
EBX=0056f490 SS=016f ESP=0056ed7c EBP=0056f47c
ECX=0000002d DS=016f ESI=005991b4 FS=3e2f
EDX=00000000 ES=016f EDI=00691f74 GS=0000
Bytes at CS:EIP:
f0 6a ea 00 f0 12 ea 00 f0 00 00 00 c8 28 00 76
Stack dump:
0056ed80 0000016f 0056f594 00000000 00000000 00000038
00471014 0047105c 00691a90 00590c00 6b70a646 00000036
0047105c 00691a90 00590c00 00470b12

Media Player:
WMPLAYER caused an invalid page fault in
module <unknown> at 0000:00000009.
Registers:
EAX=006799aa CS=0167 EIP=00000009 EFLGS=00010213
EBX=00625200 SS=016f ESP=00624af0 EBP=006251ec
ECX=0000002d DS=016f ESI=0000065c FS=193f
EDX=0065ba94 ES=016f EDI=0065ba94 GS=0000
Bytes at CS:EIP:
00 76 0e 65 04 70 00 65 04 70 00 54 ff 00 f0 6a
Stack dump:
007c016f 00000000 00000000 00000000 00000022 007cc0e0
00000000 6b70a646 00000062 00000022 007cc0e0 00000000
007cc0e0 007cc0e0 6b70a5fd 00408c5c

I have tried tons of things (reinstalled Windows,
reinstalled Internet Explorer Service Pack 1) and several
other suggestions from Microsoft and nothing has worked.
I tried to install the Internet Explorer service pack to
fix problems with IE and OE shutting down, but it states I
need IE Service Pack 1, which is already installed.
AVG 6.0, SpyBot, Ad-aware don't find anything!
Help!!!!

 

[Frank Saunders, MS-MVP]

Yikes! When I try and run Internet Explorer, Outlook
Express, and Windows Media Player all get errors and shut down!
Internet explorer: Has encountered a problem and needs to
be shut down. Error:
AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: unknown
ModVer: 0.0.0.0 Offset: 00000009

Outlook Express: MSIMN
MSIMN executed an invalid instruction in
module <unknown> at 0000:00000017.
Registers:
EAX=005a1552 CS=0167 EIP=00000017 EFLGS=00010206
EBX=0056f490 SS=016f ESP=0056ed7c EBP=0056f47c
ECX=0000002d DS=016f ESI=005991b4 FS=3e2f
EDX=00000000 ES=016f EDI=00691f74 GS=0000
Bytes at CS:EIP:
f0 6a ea 00 f0 12 ea 00 f0 00 00 00 c8 28 00 76
Stack dump:
0056ed80 0000016f 0056f594 00000000 00000000 00000038
00471014 0047105c 00691a90 00590c00 6b70a646 00000036
0047105c 00691a90 00590c00 00470b12

Media Player:
WMPLAYER caused an invalid page fault in
module <unknown> at 0000:00000009.
Registers:
EAX=006799aa CS=0167 EIP=00000009 EFLGS=00010213
EBX=00625200 SS=016f ESP=00624af0 EBP=006251ec
ECX=0000002d DS=016f ESI=0000065c FS=193f
EDX=0065ba94 ES=016f EDI=0065ba94 GS=0000
Bytes at CS:EIP:
00 76 0e 65 04 70 00 65 04 70 00 54 ff 00 f0 6a
Stack dump:
007c016f 00000000 00000000 00000000 00000022 007cc0e0
00000000 6b70a646 00000062 00000022 007cc0e0 00000000
007cc0e0 007cc0e0 6b70a5fd 00408c5c

I have tried tons of things (reinstalled Windows,
reinstalled Internet Explorer Service Pack 1) and several
other suggestions from Microsoft and nothing has worked.
I tried to install the Internet Explorer service pack to
fix problems with IE and OE shutting down, but it states I
need IE Service Pack 1, which is already installed.
AVG 6.0, SpyBot, Ad-aware don't find anything!
Help!!!!

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

CWShredder didn't find anything and nothing looked strange
with HJT. I still can't open IE and Windows Media Player,
but have noticed something strange.
I have 3 usernames for Outlook Express. 1 main account and
2 sub-accounts from the main (3 different usernames and
different e-mail addressess). I can open Outlook Express
using the Main username. I can view, send, and receive
mail for the main account only. I try to switch to the
other 2 accounts and it crashes! What is going on?
Help!

 

[Frank Saunders, MS-MVP IE/OE]

CWShredder didn't find anything and nothing looked strange
with HJT. I still can't open IE and Windows Media Player,
but have noticed something strange.
I have 3 usernames for Outlook Express. 1 main account and
2 sub-accounts from the main (3 different usernames and
different e-mail addressess). I can open Outlook Express
using the Main username. I can view, send, and receive
mail for the main account only. I try to switch to the
other 2 accounts and it crashes! What is going on?
Help!

Did you try the spyware fixes while logged on as each of the problem users?

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[MEW]

All spyware programs did not detect any spyware.
I cannot log into my other 2 Outlook Express accounts.
When I attempt to switch users, it crashes right after the
password screen loads. I don't have enough time to try and
log in (it crashes about 1 second after the password prompt
in OE).
Is there some setting or file that could have gone haywire?
I'm now thinking that my best bet is to wipe the hard drive
and start fresh. I don't want to do this, but there
doesn't seem to be anyone else who has experienced this
problem and/or solved it.
I did send an error report to MS. Is there a way to check
and see if they have ever addressed the problem before?

 

[Frank Saunders, MS-MVP IE/OE]

All spyware programs did not detect any spyware.
I cannot log into my other 2 Outlook Express accounts.
When I attempt to switch users, it crashes right after the
password screen loads. I don't have enough time to try and
log in (it crashes about 1 second after the password prompt
in OE).
Is there some setting or file that could have gone haywire?
I'm now thinking that my best bet is to wipe the hard drive
and start fresh. I don't want to do this, but there
doesn't seem to be anyone else who has experienced this
problem and/or solved it.
I did send an error report to MS. Is there a way to check
and see if they have ever addressed the problem before?

I don't know what else to suggest, and I don't know of a way to check to see
if anyone else has submitted a similar report. Sorry.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/