"Help and Support" does not work

[Guest]

I am running Windows XP Pro.

"start>Help and Support" stopped working in the last week.

C:\WINDOWS\SYSTEM32\DLLCACHE\helpctr.exe exists
and if I double click it, nothing happens.

Any help will greatly be appreciated.

 

[Will Denny]

Hi

Please try the following link to Kelly's web site:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm

 

[Ramesh, MS-MVP]

For the Help and Support issue, here is a couple of options starting with a
DLL registration. (Proceed to next method if one fails to resolve the
problem):

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available).

 

[Guest]

RAMESH:
HELP!
I keep getting a "Star" at the bottom of my toolbar that says, "Your system
may be at risk" (and may not be genuine).

It asks me to go to the website to register my product key but I go to the
website and nothing happens.

My Product Key is : 76487-OEM-0056395-08023
WHERE can I go to the Microsoft Website and register this Product Key so I
don't have the "Star" at the bottom of my toolbar? I've registered this
before w/ no problems and now I'm getting notified after 7 months later.

I look forward hearing from you.
Respectfully,
Bill

 

[Ronnie Vernon MVP]

This sounds like a scam to me? Luckily the number you posted here is not the
product key and is just the Product ID.

If you had actually posted your real Product Key here, you would likely end
up having to purchase another.

What website are you being directed to to register the key?

 

[Guest]

Well, I click on the star (on my toolbar) and it directs me to this link:

http://www.microsoft.com/genuine/pu...id=72c032e2-6ed9-44be-8476-5b853eaae45b&msg=3

I have no idea WHY it's giving me this but....after I spoke with WINDOWS
Tech Support, they told me to go to:
1. Start
2. All Programs
3. Accessories
4. System Tools
5. Click "Activate Windows"

Did this. Why am I still receiving the "Star" on the bottom of my toolbar
that says, "Your system maybe at risk" ?

When I RIGHT mouse click on the icon, I get options and one of them asks me
to "Purchase a Genuine Windows License". What is going on here?

If I already have Windows "Activated"....why is it telling me my system
maybe at risk and then diverts me to the website (which I've sent you).

I look forward hearing from you.
Thanks
Bill
============================

 

[Ronnie Vernon MVP]

What are the other options when you right click the star?

 

[Guest]

Here's the Options:
1. Validation Failure Details
2. Purchase Genuine Windows License
3. Benefits of Genuine
4. Change Notification Settings

* When I click on (1), (Validation Failure Details), it gives me this info
on the website:

Validation Not Completed: Invalid Product Key [0x80080205]
Why did it not validate?

There are several reasons why a product key may not be valid.

You chose to validate by the alternative (non-ActiveX) validation method
which requires a download of an executable. The executable needs to run in
native mode and it was run in a special compatibility mode for another
operating system.

The product key stored on your computer has been tampered with. If Windows
came pre-installed on your computer, please see the steps you can take below
=================================================
Any ideas HOW I fix any of these problems ???

Thanks!
Bill

________________________________________________

 

[Ronnie Vernon MVP]

Bill

Go to the following website:

WGA Validation Problems.
http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25

Click the New Thread button near the top of the page. Post your message with
the same details that you posted here. A Microsoft employee who works on the
WGA Team or an MVP that is more up to date with these issues will respond.

Be sure to bookmark the website.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

Here's the Options:
1. Validation Failure Details
2. Purchase Genuine Windows License
3. Benefits of Genuine
4. Change Notification Settings

* When I click on (1), (Validation Failure Details), it gives me this info
on the website:

Validation Not Completed: Invalid Product Key [0x80080205]
Why did it not validate?

There are several reasons why a product key may not be valid.

You chose to validate by the alternative (non-ActiveX) validation method
which requires a download of an executable. The executable needs to run in
native mode and it was run in a special compatibility mode for another
operating system.

The product key stored on your computer has been tampered with. If Windows
came pre-installed on your computer, please see the steps you can take
below
=================================================
Any ideas HOW I fix any of these problems ???

Thanks!
Bill

________________________________________________

What are the other options when you right click the star?

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

 

[Guest]

GREAT!
Thanks for the info! I also bookmarked the website for future use.
This is BETTER than being on the phone for endless hours trying to resolve a
problem and it's much easier to understand on this forum!

Thanks!
Bill

Bill

Go to the following website:

WGA Validation Problems.
http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25

Click the New Thread button near the top of the page. Post your message with
the same details that you posted here. A Microsoft employee who works on the
WGA Team or an MVP that is more up to date with these issues will respond.

Be sure to bookmark the website.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

Here's the Options:
1. Validation Failure Details
2. Purchase Genuine Windows License
3. Benefits of Genuine
4. Change Notification Settings

* When I click on (1), (Validation Failure Details), it gives me this info
on the website:

Validation Not Completed: Invalid Product Key [0x80080205]
Why did it not validate?

There are several reasons why a product key may not be valid.

You chose to validate by the alternative (non-ActiveX) validation method
which requires a download of an executable. The executable needs to run in
native mode and it was run in a special compatibility mode for another
operating system.

The product key stored on your computer has been tampered with. If Windows
came pre-installed on your computer, please see the steps you can take
below
=================================================
Any ideas HOW I fix any of these problems ???

Thanks!
Bill

________________________________________________

What are the other options when you right click the star?

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


Well, I click on the star (on my toolbar) and it directs me to this
link:

http://www.microsoft.com/genuine/pu...id=72c032e2-6ed9-44be-8476-5b853eaae45b&msg=3

I have no idea WHY it's giving me this but....after I spoke with
WINDOWS
Tech Support, they told me to go to:
1. Start
2. All Programs
3. Accessories
4. System Tools
5. Click "Activate Windows"

Did this. Why am I still receiving the "Star" on the bottom of my
toolbar
that says, "Your system maybe at risk" ?

When I RIGHT mouse click on the icon, I get options and one of them
asks
me
to "Purchase a Genuine Windows License". What is going on here?

If I already have Windows "Activated"....why is it telling me my system
maybe at risk and then diverts me to the website (which I've sent you).

I look forward hearing from you.
Thanks
Bill
============================
:

This sounds like a scam to me? Luckily the number you posted here is
not
the
product key and is just the Product ID.

If you had actually posted your real Product Key here, you would
likely
end
up having to purchase another.

What website are you being directed to to register the key?

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


RAMESH:
HELP!
I keep getting a "Star" at the bottom of my toolbar that says, "Your
system
may be at risk" (and may not be genuine).

It asks me to go to the website to register my product key but I go
to
the
website and nothing happens.

My Product Key is : 76487-OEM-0056395-08023
WHERE can I go to the Microsoft Website and register this Product
Key
so I
don't have the "Star" at the bottom of my toolbar? I've registered
this
before w/ no problems and now I'm getting notified after 7 months
later.

I look forward hearing from you.
Respectfully,
Bill

 

[Ronnie Vernon MVP]

Your welcome. I hope you get the problem resolved.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

GREAT!
Thanks for the info! I also bookmarked the website for future use.
This is BETTER than being on the phone for endless hours trying to resolve a
problem and it's much easier to understand on this forum!

Thanks!
Bill

Bill

Go to the following website:

WGA Validation Problems.
http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25

Click the New Thread button near the top of the page. Post your message with
the same details that you posted here. A Microsoft employee who works on the
WGA Team or an MVP that is more up to date with these issues will respond.

Be sure to bookmark the website.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

Here's the Options:
1. Validation Failure Details
2. Purchase Genuine Windows License
3. Benefits of Genuine
4. Change Notification Settings

* When I click on (1), (Validation Failure Details), it gives me this info
on the website:

Validation Not Completed: Invalid Product Key [0x80080205]
Why did it not validate?

There are several reasons why a product key may not be valid.

You chose to validate by the alternative (non-ActiveX) validation method
which requires a download of an executable. The executable needs to run in
native mode and it was run in a special compatibility mode for another
operating system.

The product key stored on your computer has been tampered with. If Windows
came pre-installed on your computer, please see the steps you can take
below
=================================================
Any ideas HOW I fix any of these problems ???

Thanks!
Bill

________________________________________________

:

What are the other options when you right click the star?

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


Well, I click on the star (on my toolbar) and it directs me to this
link:

http://www.microsoft.com/genuine/pu...id=72c032e2-6ed9-44be-8476-5b853eaae45b&msg=3

I have no idea WHY it's giving me this but....after I spoke with
WINDOWS
Tech Support, they told me to go to:
1. Start
2. All Programs
3. Accessories
4. System Tools
5. Click "Activate Windows"

Did this. Why am I still receiving the "Star" on the bottom of my
toolbar
that says, "Your system maybe at risk" ?

When I RIGHT mouse click on the icon, I get options and one of them
asks
me
to "Purchase a Genuine Windows License". What is going on here?

If I already have Windows "Activated"....why is it telling me my system
maybe at risk and then diverts me to the website (which I've sent you).

I look forward hearing from you.
Thanks
Bill
============================
:

This sounds like a scam to me? Luckily the number you posted here is
not
the
product key and is just the Product ID.

If you had actually posted your real Product Key here, you would
likely
end
up having to purchase another.

What website are you being directed to to register the key?

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


RAMESH:
HELP!
I keep getting a "Star" at the bottom of my toolbar that says, "Your
system
may be at risk" (and may not be genuine).

It asks me to go to the website to register my product key but I go
to
the
website and nothing happens.

My Product Key is : 76487-OEM-0056395-08023
WHERE can I go to the Microsoft Website and register this Product
Key
so I
don't have the "Star" at the bottom of my toolbar? I've registered
this
before w/ no problems and now I'm getting notified after 7 months
later.

I look forward hearing from you.
Respectfully,
Bill

 

[Guest]

I posted the problem and started a new "thread". Do you think someone will
send a reply to it? How knowledgable are they at fixing this problem?

Bill

Your welcome. I hope you get the problem resolved.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

GREAT!
Thanks for the info! I also bookmarked the website for future use.
This is BETTER than being on the phone for endless hours trying to resolve a
problem and it's much easier to understand on this forum!

Thanks!
Bill

Bill

Go to the following website:

WGA Validation Problems.
http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25

Click the New Thread button near the top of the page. Post your message with
the same details that you posted here. A Microsoft employee who works on the
WGA Team or an MVP that is more up to date with these issues will respond.

Be sure to bookmark the website.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


Here's the Options:
1. Validation Failure Details
2. Purchase Genuine Windows License
3. Benefits of Genuine
4. Change Notification Settings

* When I click on (1), (Validation Failure Details), it gives me this info
on the website:

Validation Not Completed: Invalid Product Key [0x80080205]
Why did it not validate?

There are several reasons why a product key may not be valid.

You chose to validate by the alternative (non-ActiveX) validation method
which requires a download of an executable. The executable needs to run in
native mode and it was run in a special compatibility mode for another
operating system.

The product key stored on your computer has been tampered with. If Windows
came pre-installed on your computer, please see the steps you can take
below
=================================================
Any ideas HOW I fix any of these problems ???

Thanks!
Bill

________________________________________________

:

What are the other options when you right click the star?

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


Well, I click on the star (on my toolbar) and it directs me to this
link:

http://www.microsoft.com/genuine/pu...id=72c032e2-6ed9-44be-8476-5b853eaae45b&msg=3

I have no idea WHY it's giving me this but....after I spoke with
WINDOWS
Tech Support, they told me to go to:
1. Start
2. All Programs
3. Accessories
4. System Tools
5. Click "Activate Windows"

Did this. Why am I still receiving the "Star" on the bottom of my
toolbar
that says, "Your system maybe at risk" ?

When I RIGHT mouse click on the icon, I get options and one of them
asks
me
to "Purchase a Genuine Windows License". What is going on here?

If I already have Windows "Activated"....why is it telling me my system
maybe at risk and then diverts me to the website (which I've sent you).

I look forward hearing from you.
Thanks
Bill
============================
:

This sounds like a scam to me? Luckily the number you posted here is
not
the
product key and is just the Product ID.

If you had actually posted your real Product Key here, you would
likely
end
up having to purchase another.

What website are you being directed to to register the key?

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


RAMESH:
HELP!
I keep getting a "Star" at the bottom of my toolbar that says, "Your
system
may be at risk" (and may not be genuine).

It asks me to go to the website to register my product key but I go
to
the
website and nothing happens.

My Product Key is : 76487-OEM-0056395-08023
WHERE can I go to the Microsoft Website and register this Product
Key
so I
don't have the "Star" at the bottom of my toolbar? I've registered
this
before w/ no problems and now I'm getting notified after 7 months
later.

I look forward hearing from you.
Respectfully,
Bill

 

[Ronnie Vernon MVP]

These are the Microsoft people who programmed the Windows Genuine Advantage application. You're in good hands.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

I posted the problem and started a new "thread". Do you think someone will
send a reply to it? How knowledgable are they at fixing this problem?

Bill

Your welcome. I hope you get the problem resolved.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

GREAT!
Thanks for the info! I also bookmarked the website for future use.
This is BETTER than being on the phone for endless hours trying to resolve a
problem and it's much easier to understand on this forum!

Thanks!
Bill



:

Bill

Go to the following website:

WGA Validation Problems.
http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25

Click the New Thread button near the top of the page. Post your message with
the same details that you posted here. A Microsoft employee who works on the
WGA Team or an MVP that is more up to date with these issues will respond.

Be sure to bookmark the website.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


Here's the Options:
1. Validation Failure Details
2. Purchase Genuine Windows License
3. Benefits of Genuine
4. Change Notification Settings

* When I click on (1), (Validation Failure Details), it gives me this info
on the website:

Validation Not Completed: Invalid Product Key [0x80080205]
Why did it not validate?

There are several reasons why a product key may not be valid.

You chose to validate by the alternative (non-ActiveX) validation method
which requires a download of an executable. The executable needs to run in
native mode and it was run in a special compatibility mode for another
operating system.

The product key stored on your computer has been tampered with. If Windows
came pre-installed on your computer, please see the steps you can take
below
=================================================
Any ideas HOW I fix any of these problems ???

Thanks!
Bill

________________________________________________

:

What are the other options when you right click the star?

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


Well, I click on the star (on my toolbar) and it directs me to this
link:

http://www.microsoft.com/genuine/pu...id=72c032e2-6ed9-44be-8476-5b853eaae45b&msg=3

I have no idea WHY it's giving me this but....after I spoke with
WINDOWS
Tech Support, they told me to go to:
1. Start
2. All Programs
3. Accessories
4. System Tools
5. Click "Activate Windows"

Did this. Why am I still receiving the "Star" on the bottom of my
toolbar
that says, "Your system maybe at risk" ?

When I RIGHT mouse click on the icon, I get options and one of them
asks
me
to "Purchase a Genuine Windows License". What is going on here?

If I already have Windows "Activated"....why is it telling me my system
maybe at risk and then diverts me to the website (which I've sent you).

I look forward hearing from you.
Thanks
Bill
============================
:

This sounds like a scam to me? Luckily the number you posted here is
not
the
product key and is just the Product ID.

If you had actually posted your real Product Key here, you would
likely
end
up having to purchase another.

What website are you being directed to to register the key?

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


RAMESH:
HELP!
I keep getting a "Star" at the bottom of my toolbar that says, "Your
system
may be at risk" (and may not be genuine).

It asks me to go to the website to register my product key but I go
to
the
website and nothing happens.

My Product Key is : 76487-OEM-0056395-08023
WHERE can I go to the Microsoft Website and register this Product
Key
so I
don't have the "Star" at the bottom of my toolbar? I've registered
this
before w/ no problems and now I'm getting notified after 7 months
later.

I look forward hearing from you.
Respectfully,
Bill