Help and Support center awol

[Guest]

I am unable to start the help and support center, I have viewed the previous
posts and tried the solutions, to no avail
I have carried out a repair install of Xp from the original cd, but still
nothing
If I have Task manager open when initialising Help and Suppot the following
occurs
Helpctr.exe runs, HelpSVC.exe runs then after about 2 seconds Helpctr.exe
disappears.
Ramesh MS-MVP wrote, run the following commands
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
all were successful apart from
helpctr -regserver, which generated nothing.

I hope this makes sense ( to someone ) any ideas how to fix it ??

Thx in advance

 

[Ramesh, MS-MVP]

Other options

Fix Windows XP Help:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

Reinstalling Help Center:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available).

Rebuilding Help and Support Center in Windows XP:
http://windowsxp.mvps.org/rebuildhelp.htm

 

[Guest]

Tried the following

Fix Windows XP Help:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

couldn't repair, not the problem


Reinstalling Help Center:
Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available).

Installed OK, rebooted, symptoms still the same !

Rebuilding Help and Support Center in Windows XP:
http://windowsxp.mvps.org/rebuildhelp.htm

Couldn't get this command line to run, appreciate an explanation (for a
novice) of this step .
cd /d %windir%\pchealth\helpctr

 

[Ramesh, MS-MVP]

For the last part, you actually need to open a Command Prompt window and
type those commands. Or, copy the commands to Notepad, save as a batch file
(helpfix.bat), save, and double-click it.

 

[Guest]

Thx for that Ramesh, the batch file did the trick.

Nuf respect

 

[Guest]

As an aside, I checked a few of the posts on this subject and all the info
help seemed to point in the same direction the command line I could not get
to run is not written the same in all the advice.
The example I got to repair the fault was from your link Ramesh, and is
listed
cd /d %windir%\pchealth\helpctr, some enclosed the windir section differently
cd /d <windir>\pchealth\helpctr, and some didn't enclose it at all
I assume this makes a difference but could it create a problem to a novice
who's only cutting and pasting ?
Thx again for all your help

 

[Ramesh, MS-MVP]

allhay,

Both of the two command-lines work fine here:

cd /d %windir%\pchealth\helpctr
cd /d "%windir%\pchealth\helpctr"

 

[Ramesh, MS-MVP]

Glad that helped!