HAVING TROBLE INSTALLING SOFTWARE I KEEP GETTING ERROR

[JIM EVERETT]

YES HELLO,

I AM TRYING TO INSTALL A EXT, DVD BURNER, I WAS ABLE TO
INSTALL THE HARDWARE BUT NOT THE SOFTWARE, I KEEP GETTING
THIS ERROR MESSAGE,, IT READS LIKE THIS,,

UNHANDLED EXCEPTION C0000005 AT ADDRESS 100016B8 .. I RAN
A VIRUS TEST TO SEE IF IT WAS INFECTED IT CAME BACK OK, I
TRIED TO INSTALL A PATCH BUT I GOT A ERROR TELLING ME IT
COULDNT DOWNLOAD IT BECAUSE OF A WINDOWS UPDATE PROBLEM
CAN YOU PLEASE HELP ME WITH THIS PROBLEM,,,


THANKS..

JIM EVERETT

 

[Jim Macklin]

Remove the hardware in device manager, then follow the
directions for the installation of such USB hardware,
Install the software first, before ever connecting the
hardware to the computer.
Then you plug the cable in and plug and play will discover
the new hardware and have the correct drivers to install.

BTW,
All caps is considered to be rude and shouting. Unlock the
key.



| YES HELLO,
|
| I AM TRYING TO INSTALL A EXT, DVD BURNER, I WAS ABLE TO
| INSTALL THE HARDWARE BUT NOT THE SOFTWARE, I KEEP GETTING
| THIS ERROR MESSAGE,, IT READS LIKE THIS,,
|
| UNHANDLED EXCEPTION C0000005 AT ADDRESS 100016B8 .. I RAN
| A VIRUS TEST TO SEE IF IT WAS INFECTED IT CAME BACK OK, I
| TRIED TO INSTALL A PATCH BUT I GOT A ERROR TELLING ME IT
| COULDNT DOWNLOAD IT BECAUSE OF A WINDOWS UPDATE PROBLEM
| CAN YOU PLEASE HELP ME WITH THIS PROBLEM,,,
|
|
| THANKS..
|
| JIM EVERETT