have connection can ping but still "page cannot be displayed"

[Guest]

Winxp sp2 ie 6.0.2
I cannot view web pages. My computer is set up for 2 users the other user
can view pages but not mine. I can ping the router and I can ping yahoo.com
and I receive my mail in outlook. I cant talk to the router or view webs from
my side. Our wireless enabled laptop is doing the exact same thing. Mine
started the next day after a restart. I checked for corrupt host files and
reset the router.
B

 

[Guest]

Since one user can access the web, this rules out a hardware problem. Also
you state you can ping yahoo.com and receive email. This is another
indication it is not a hardware problem. Have you validated the settings for
the second user and on the laptop are the same as the user that can access
the web?

 

[Don Varnau]

Hi,

Some things to try:
Easy steps first...

A complete shutdown for about 5 minutes- computer(s), modem, router-
everything.

Delete the Temporary Internet Files. IE> Tools> Internet Options> General>
Delete files (and delete offline content when that dialog pops up) It's
often
recommended that the TIF folder be kept at about 50 MB (Settings.)

Disable toolbars and other add-ons to IE. Disable, for diagnostic purposes,
any third-party security software-
firewall, antivirus, ad-blockers, etc. Turn on the Windows firewall before
disabling a third-party firewall. You may have to reinstall or reconfigure a
program.

This is possibly a malware problem. Malware can infect/affect just one user
account.

Start with BHODemon 2.0: http://www.definitivesolutions.com/bhodemon.htm
Then try CWShredder, Ad-aware, Spybot and the other programs listed and
explained at
http://mvps.org/winhelp2002/unwanted.htm Also note the security tips on that
page.

Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://inetexplorer.mvps.org/archive/Darnit.htm

If unsuccessful with those programs, you may have to post a HijackThis log
for analysis. Start at
http://forum.aumha.org/viewtopic.php?t=4075 Then go to
http://www.aumha.org/a/quickfix.htm Work through the preliminary cleaning
steps then post a HijackThis log to the forum at
http://forum.aumha.org/viewforum.php?f=30

Be patient. It's a busy forum.

HijackThis logs are also analyzed at these (and other) forums. Look for the
proper forum and an "Important- Read This First" message so that you follow
proper procedure.
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://forum.iamnotageek.com/index.php
http://www.spywarewarrior.com/index.php
http://forums.maddoktor2.com/index.php

Hope this helps,
Don
[MS MVP- IE/OE]


"Brian" wrote in message
news:[email protected]...

 

[Guest]

Don
Wow what a helpful post!
i have tried everything you suggested and then again in safe mode! The only
thing i have yet to try is posting the hijack log. I have found absolutely no
trace of malware. Any other ideas before I post the hijack log?
One other thing I can view web pages in safe mode.
Thank you
B

Hi,

Some things to try:
Easy steps first...

A complete shutdown for about 5 minutes- computer(s), modem, router-
everything.

Delete the Temporary Internet Files. IE> Tools> Internet Options> General>
Delete files (and delete offline content when that dialog pops up) It's
often
recommended that the TIF folder be kept at about 50 MB (Settings.)

Disable toolbars and other add-ons to IE. Disable, for diagnostic purposes,
any third-party security software-
firewall, antivirus, ad-blockers, etc. Turn on the Windows firewall before
disabling a third-party firewall. You may have to reinstall or reconfigure a
program.

This is possibly a malware problem. Malware can infect/affect just one user
account.

Start with BHODemon 2.0: http://www.definitivesolutions.com/bhodemon.htm
Then try CWShredder, Ad-aware, Spybot and the other programs listed and
explained at
http://mvps.org/winhelp2002/unwanted.htm Also note the security tips on that
page.

Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://inetexplorer.mvps.org/archive/Darnit.htm

If unsuccessful with those programs, you may have to post a HijackThis log
for analysis. Start at
http://forum.aumha.org/viewtopic.php?t=4075 Then go to
http://www.aumha.org/a/quickfix.htm Work through the preliminary cleaning
steps then post a HijackThis log to the forum at
http://forum.aumha.org/viewforum.php?f=30

Be patient. It's a busy forum.

HijackThis logs are also analyzed at these (and other) forums. Look for the
proper forum and an "Important- Read This First" message so that you follow
proper procedure.
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://forum.iamnotageek.com/index.php
http://www.spywarewarrior.com/index.php
http://forums.maddoktor2.com/index.php

Hope this helps,
Don
[MS MVP- IE/OE]


"Brian" wrote in message

Winxp sp2 ie 6.0.2
I cannot view web pages. My computer is set up for 2 users the other user
can view pages but not mine. I can ping the router and I can ping yahoo.com
and I receive my mail in outlook. I cant talk to the router or view webs from
my side. Our wireless enabled laptop is doing the exact same thing. Mine
started the next day after a restart. I checked for corrupt host files and
reset the router.
B

 

[Don Varnau]

Hi Brian,
Additional thought... This may not help, but it won't hurt...
Try WinsockFix from
http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml
or
http://news.swzone.it/swznews-9826.php

Don
[MS MVP- IE/OE]


"Brian" wrote in message

 

[Guest]

Hi
Finally found the problem! Mcafee personal protection suite was preventing
webs from loading. I had tried disabling both the firewall and anti virus. I
did not make it work until I disabled it in the selective startup using
"msconfig".
This is the Program Microsoft was so kind to supply for free with
verizon/msn.
THANKS MCAFEE!!!!##$%*&!&!!!!!!

Thanks for your help!!!
B

Hi Brian,
Additional thought... This may not help, but it won't hurt...
Try WinsockFix from
http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml
or
http://news.swzone.it/swznews-9826.php

Don
[MS MVP- IE/OE]


"Brian" wrote in message

Don
Wow what a helpful post!
i have tried everything you suggested and then again in safe mode! The only
thing i have yet to try is posting the hijack log. I have found absolutely no
trace of malware. Any other ideas before I post the hijack log?
One other thing I can view web pages in safe mode.
Thank you
B

 

[Guest]

I just reloaded mcafee virus scan from msn member center. Once again it
prevented webs from loading.

Hi
Finally found the problem! Mcafee personal protection suite was preventing
webs from loading. I had tried disabling both the firewall and anti virus. I
did not make it work until I disabled it in the selective startup using
"msconfig".
This is the Program Microsoft was so kind to supply for free with
verizon/msn.
THANKS MCAFEE!!!!##$%*&!&!!!!!!

Thanks for your help!!!
B

Hi Brian,
Additional thought... This may not help, but it won't hurt...
Try WinsockFix from
http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml
or
http://news.swzone.it/swznews-9826.php

Don
[MS MVP- IE/OE]


"Brian" wrote in message

Don
Wow what a helpful post!
i have tried everything you suggested and then again in safe mode! The only
thing i have yet to try is posting the hijack log. I have found absolutely no
trace of malware. Any other ideas before I post the hijack log?
One other thing I can view web pages in safe mode.
Thank you
B

:
Some things to try:
Easy steps first...

A complete shutdown for about 5 minutes- computer(s), modem, router-
everything.

Delete the Temporary Internet Files. IE> Tools> Internet Options> General>
Delete files (and delete offline content when that dialog pops up) It's
often
recommended that the TIF folder be kept at about 50 MB (Settings.)

Disable toolbars and other add-ons to IE. Disable, for diagnostic purposes,
any third-party security software-
firewall, antivirus, ad-blockers, etc. Turn on the Windows firewall before
disabling a third-party firewall. You may have to reinstall or reconfigure a
program.

This is possibly a malware problem. Malware can infect/affect just one user
account.

Start with BHODemon 2.0: http://www.definitivesolutions.com/bhodemon.htm
Then try CWShredder, Ad-aware, Spybot and the other programs listed and
explained at
http://mvps.org/winhelp2002/unwanted.htm Also note the security tips on that
page.

Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://inetexplorer.mvps.org/archive/Darnit.htm

If unsuccessful with those programs, you may have to post a HijackThis log
for analysis. Start at
http://forum.aumha.org/viewtopic.php?t=4075 Then go to
http://www.aumha.org/a/quickfix.htm Work through the preliminary cleaning
steps then post a HijackThis log to the forum at
http://forum.aumha.org/viewforum.php?f=30

Be patient. It's a busy forum.

HijackThis logs are also analyzed at these (and other) forums. Look for the
proper forum and an "Important- Read This First" message so that you follow
proper procedure.
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://forum.iamnotageek.com/index.php
http://www.spywarewarrior.com/index.php
http://forums.maddoktor2.com/index.php

"Brian" wrote in message
Winxp sp2 ie 6.0.2
I cannot view web pages. My computer is set up for 2 users the other user
can view pages but not mine. I can ping the router and I can ping
yahoo.com
and I receive my mail in outlook. I cant talk to the router or view webs
from
my side. Our wireless enabled laptop is doing the exact same thing. Mine
started the next day after a restart. I checked for corrupt host files and
reset the router.
B