Getting Code 38 when trying to install digital camera

G

Guest

Help! I'm trying to install the driver for my Canon SD1000 digital camera.
During the installation process there is a problem. When I go into the device
manager, there is an exclamation mark next to the rather generic title still
digital camera. When I click on that I get the message that the driver
couldn't install because an earlier "instance" of it is still in memory. I've
tried uninstalling it and restarting. I've uninstalled, shut down, and
restarted. I've uninstalled in safe mode, shut down, and restarted. Each
time, there is a "problem" during the installation. How do I get rid of the
earlier "instance" of this driver? This same thing happened with an older
Canon camera. I even tried another brand borrowed from a friend. Same thing!
There is no problem with this on one of the computers at work, which also
runs XP. It installs just fine.
 
R

RJK

Why oh why do people insist on stuffing that driver cd into XP ?
If you don't need that "yet one more" graphics program that's on the cd, and
you don't really need all that bells and whistles software, and if you
definately don't need that extra software that's going to sit there in your
system tray waiting for you to plug your camera's USB lead in, then DON'T
let that cd anywhere near your PC !!!

Your camera is equipped with USB 2.0.
XP automatically detects your camera as a mass-storage device and assigns it
the next available drive letter as soona s you plug in its' USB lead. You
don't need to put that cd in your PC

regards, Richard
 
M

M.I.5¾

RJK said:
Why oh why do people insist on stuffing that driver cd into XP ?
If you don't need that "yet one more" graphics program that's on the cd,
and you don't really need all that bells and whistles software, and if you
definately don't need that extra software that's going to sit there in
your system tray waiting for you to plug your camera's USB lead in, then
DON'T let that cd anywhere near your PC !!!

Your camera is equipped with USB 2.0.
XP automatically detects your camera as a mass-storage device and assigns
it the next available drive letter as soona s you plug in its' USB lead.
You don't need to put that cd in your PC
Click to expand...

Something that is correct for nearly every make of digital camera - except
Canon.
 
R

RJK

oooh! <blush> ...what are Canon slapping an old RS232 serial port on their
cameras or something ?
....and Gosh ! must take ages to transfer all those 10 megapixel images from
a 2gb sd card ! :)

regards, Richard
 
G

Guest

RJK said:
Why oh why do people insist on stuffing that driver cd into XP ?
If you don't need that "yet one more" graphics program that's on the cd, and
you don't really need all that bells and whistles software, and if you
definately don't need that extra software that's going to sit there in your
system tray waiting for you to plug your camera's USB lead in, then DON'T
let that cd anywhere near your PC !!!

Your camera is equipped with USB 2.0.
XP automatically detects your camera as a mass-storage device and assigns it
the next available drive letter as soona s you plug in its' USB lead. You
don't need to put that cd in your PC

regards, Richard




Well...I uninstalled the software from the CD. I uninstalled the driver, once again, from the device manager. I restarted. The same thing happened. During the install, the balloon says Canon Digital Camera, Digital Still Camera, then There was a problem during installation. Your new hardware may not work properly. No kidding! In the system folder no camera shows up in the camera/scanner folder.
Click to expand...
 
M

M.I.5¾

RJK said:
oooh! <blush> ...what are Canon slapping an old RS232 serial port on their
cameras or something ?
...and Gosh ! must take ages to transfer all those 10 megapixel images
from a 2gb sd card ! :)
Click to expand...

No Canon have a USB port on their cameras (and often high speed USB2).
However, a connected Canon does not simply appear as a removeable drive as
lesser cameras do. This seems to be because Canon has USB functionality
over and above simple file transfer. It thus requires the Canon photo
software loaded (though some third party utilities support Canon).

Some Canon cameras have so much functionality through USB, that the features
are software selectable in the camera.
 
G

Guest

M.I.5¾ said:
-----------------------

Some Canon cameras have multiple functionality via the USB port. Have you
checked if your camera is one of these and that you have it set to the
correct mode?

I found the solution at CNET! Someone there had the same problem because they had a USB scanner connected. So did I! I turned it off. Just for good measure I restarted, connected the camera and the install was successful. I was able to donwload from the camera. If you hear of anyone else with this problem, please ask them if they have a scanner turned on. Apparently XP doesn't like two USB imaging devices turned on at the same time.
Click to expand...
 
R

RA

M.I.5¾ said:
No Canon have a USB port on their cameras (and often high speed USB2).
However, a connected Canon does not simply appear as a removeable
drive as lesser cameras do. This seems to be because Canon has USB
functionality over and above simple file transfer. It thus requires
the Canon photo software loaded (though some third party utilities
support Canon).
Some Canon cameras have so much functionality through USB, that the
features are software selectable in the camera.
Click to expand...

I just now plugged my Canon S3 IS into a pc via usb 2.0 and it definitely
appears as a removeable drive. No Canon software has been loaded on this pc
but I somehow managed to view and then copy 1.2 gigs of photos from it with
no problem. What am I doing wrong?
 
M

M.I.5¾

RA said:
I just now plugged my Canon S3 IS into a pc via usb 2.0 and it definitely
appears as a removeable drive. No Canon software has been loaded on this
pc but I somehow managed to view and then copy 1.2 gigs of photos from it
with no problem. What am I doing wrong?
Click to expand...

You probably have a simple snapsot camera with limited functionality. Most
Canons don't appear as a removeable device.
 
N

nl

To add my tuppence to the debate, I have had two Canon Ixus cameras,
of which the first needed the driver disk to be recognised by XP,
whereas the second didn't. The functionality of the two cameras was
the same, only the pixel count was higher, and there was no way of
choosing the camera's 'mode' when you plugged it into the PC unless
you count switching it between capture and playback.

Canon obviously updated the firmware in the later models, which is
just as well, because their software and their web-gateway for
uploading pix and sharing them is crap compared to Picasa, even in its
later incarnations. I gave up using it.

I would suggest to the OP deleting the device and re-detecting it in
Device Manaer but I'm sure they've tried that already.

nl
 
G

gimme a break

M.I.5¾ said:
You probably have a simple snapsot camera with limited functionality.
Most Canons don't appear as a removeable device.
Click to expand...
You probably have a simple mind prone to generalizations. A Canon S3 IS is
hardly a simple snapshot camera with limited funcionality. Don't you think
it is possible that newer Canon cameras might work differently than older
ones? And don't you think that might explain why loading the software might
not be necessary in this case?
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Code 38??? 2
Can't find digital camera wizard or install camera 8
Digital Camera puzzle 4
Canon S100 digital camera won't install 14
Installing camera driver(s) 15
USB scanner and camera install problem 1
Camera Detection & Wizards 3
code 38 error on sd memorycard...... 1

Top