Fax won't work

[Don Stowell]

The fax that was installed witn XP Professional worked; Now all of a sudden
it does not receive or send. When I try to send it always says the line is
busy-then when I fax manually with my machine it works fine. Receive always
trys to receive then says an attempt to receive a fax failed. How can I fix
the XP Professional fax?

Have a great week,

Don
--
Donald J. Stowell, ATP
Registered Principal
(e-mail address removed)
(e-mail address removed)
(208)642-3066
(877)840-3228 -Toll Free if you need it

 

[Rick \Nutcase\ Rogers]

Hi,

Have you checked the modem? It may have failed or been hit with a surge.
Click start/programs/accessories/communication/hyperterminal. Cancel out of
the prompt, then enter ate1 - if you get an "ok" message or a 0, then it may
be alright. Try using it to dial out, see if it works.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Don Stowell]

The modem works fine. I uninstalled the fax and reinstalled it. Still the
same problem. Please help.

Thanks and have a happy Thanksgiving,

Don

--
Donald J. Stowell, ATP
Registered Principal
(e-mail address removed)
(208)642-3066
(877)840-3228 -Toll Free if you need it

 

[Rick \Nutcase\ Rogers]

Hi Don,

Next steps are here:

HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP [Q321639]
http://support.microsoft.com/?kbid=321639

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone