Hi Please visit below link
http://support.microsoft.com/default.aspx?scid=kb;en-us;327129&Product=win20
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A Computer Stops Responding During the Shutdown Process If a Service Does
Not Start
View products that this article applies to.
This article was previously published under Q327129
SYMPTOMS
When you log off your computer, you may receive an End Task dialog box for
Power Meter. When this behavior occurs, Explorer.exe may stop responding
(hang). This prevents you from shutting down a server by using the user
interface.
CAUSE
This problem may occur if a service has hung in the starting state.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Windows 2000.
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this
problem, Microsoft recommends that you wait for the next Windows 2000
service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The typical support costs will
apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of this fix has the file attributes (or later) that are
listed in the following table. The dates and times for these files are
listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between
UTC and local time, use the Time Zone tab in the Date and Time tool in
Control Panel. Date Time Version Size File name
-------------------------------------------------------
01-Aug-2002 11:47 1.50.1085.85 643,146 Wbemcore.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed at the beginning of this article. This problem was first
corrected in Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000
Datacenter Server, click the article number below to view the article in
the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Subbu
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