explorer.exe crashes - desktop blank

[BertieBigBollox]

Win 2000 server with SP4.

Intermittently, explorer.exe seems to crash and the desktop goes blank.
Can be restarted by running explorer.exe again.

Heres a snippet from drwatson.log :-

Application exception occurred:
App: explorer.exe (pid=284)
When: 14/09/2006 @ 11:58:00.109
Exception number: c0000005 (access violation)

BTW. Have already tried the fix which involves renaming shdoccvw.dll.
Doesnt make any difference...

 

[Steve Parry]

Win 2000 server with SP4.

Intermittently, explorer.exe seems to crash and the desktop goes blank.
Can be restarted by running explorer.exe again.

Heres a snippet from drwatson.log :-

Application exception occurred:
App: explorer.exe (pid=284)
When: 14/09/2006 @ 11:58:00.109
Exception number: c0000005 (access violation)

BTW. Have already tried the fix which involves renaming shdoccvw.dll.
Doesnt make any difference...

Do you have Cleansweep installed?

http://support.microsoft.com/kb/255758/EN-US/

or mIRC

http://support.microsoft.com/?id=836417

trouble shooting explorer crashes
http://www.helpwithwindows.com/techfiles/explorer-crashes.html

What I would do as a first step would be to reapply service pack 4 and to
reinstall Internet Explorer

 

[BertieBigBollox]

Do you have Cleansweep installed?

http://support.microsoft.com/kb/255758/EN-US/
Nope.


or mIRC

http://support.microsoft.com/?id=836417

Nope.

trouble shooting explorer crashes
http://www.helpwithwindows.com/techfiles/explorer-crashes.html

What I would do as a first step would be to reapply service pack 4 and to
reinstall Internet Explorer

I'll try that...

(Greeting from Newport, S. Wales).

 

[BertieBigBollox]

What I would do as a first step would be to reapply service pack 4 and to

reinstall Internet Explorer

The thing is this problem is occuring on six servers that have all
recently been built and had SP4 and additional patches applied. Also,
installed is Java, and a bespoke application.

Have looked at the some of the microsoft articles you refer to and,
also, the troublshooting link you gave me.

None of it seems that relevant - I dont get any error messages at all -
explorer just dies....

 

[BertieBigBollox]

A bit more of drwatson.log :-


Microsoft (R) Windows 2000 (TM) Version 5.00 DrWtsn32
Copyright (C) 1985-1999 Microsoft Corp. All rights reserved.



Application exception occurred:
App: explorer.exe (pid=284)
When: 14/09/2006 @ 11:58:00.109
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: CSGRW001
User Name: Exeter
Number of Processors: 1
Processor Type: x86 Family 15 Model 2 Stepping 9
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 4
Current Type: Uniprocessor Free
Registered Organization:
Registered Owner: eads

*----> Task List <----*
0 Idle.exe
8 System.exe
164 SMSS.exe
192 CSRSS.exe
212 WINLOGON.exe
240 SERVICES.exe
252 LSASS.exe
432 jsm.exe
448 apache.exe
456 javaw.exe
480 cygrunsrv.exe
600 apache.exe
612 svchost.exe
652 SNMP.exe
864 sshd.exe
916 WinMgmt.exe
284 explorer.exe
1080 svchost.exe
1040 internat.exe
1100 cwwtaskbar.exe
1108 CMD.exe
1164 CMD.exe
1136 telnet.exe
576 wordpad.exe
1112 wordpad.exe
868 DRWTSN32.exe
0 _Total.exe