errors with NTBACKUP

[M. Murphy]

Hi,

I have a computer that is failing to backup files in a certain folder. Here
are some of the errors from the backup log:
One of these messages:
Warning: Unable to open
"C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409\00000001.query"
- skipped.
Reason: The specified network resource or device is no longer available.
This file does exist, and I can open it up in notepad just fine

Many of these for different files:
Warning: Unable to open
"C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409\00000002.query"
- skipped.
Reason: The system cannot find the file specified.
This file also does exist, and I can open it up in notepad as well

Warning: Unable to open
"C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409\00000028.query"
- skipped.
Reason: The system cannot find the file specified.
Could not access portions of directory
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409.
You may not have permission to open the file, or the directory may be
missing or damaged.
Please contact the owner or administrator.

Any ideas out there? Computer is a XP pro on an SBS 2003 network.

TIA

 

[M. Murphy]

Anyone, Bueller, Bueller?

 

[Pegasus [MVP]]

Hi,

I have a computer that is failing to backup files in a certain folder.
Here are some of the errors from the backup log:
One of these messages:
Warning: Unable to open
"C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409\00000001.query"
- skipped.
Reason: The specified network resource or device is no longer available.
This file does exist, and I can open it up in notepad just fine

Many of these for different files:
Warning: Unable to open
"C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409\00000002.query"
- skipped.
Reason: The system cannot find the file specified.
This file also does exist, and I can open it up in notepad as well

Warning: Unable to open
"C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409\00000028.query"
- skipped.
Reason: The system cannot find the file specified.
Could not access portions of directory
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409.
You may not have permission to open the file, or the directory may be
missing or damaged.
Please contact the owner or administrator.

Any ideas out there? Computer is a XP pro on an SBS 2003 network.

TIA

You might have a problem with your disk or the file system. Try this:
1. Open a Command Prompt.
2. Rename C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409 to
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409.bad
3. Using xcopy.exe, copy
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409.bad to
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\Professional_32#0409.
4. Rerun your backup job. If it fails on the .bad folder then there is
something bad lurking there. I am reluctant to recommend chkdsk.exe because
it might make matters worse. Let's hear about your results first!

 

[M. Murphy]

Yes, exactly what I was thinking, chkdsk might do some damage here.
I will try your suggestion out.

Thank you.

 

[roboticgeass]

I know you did all this awhile ago but what is Professional_32#0409 because webroot says its malware?