Error when installing an application.

[Guest]

The application I distribute is compiled and delivered on a CD. The program
has been installing without any problems, although I have just received an
e-mail from a new customer that has just got a new Compaq computer with
Windows XP sp2 on it and when he tries to install the program he gets the
following error message: "The Office System Pack cannot be installed on this
system because it requires Windows NT 4.0 service pack 6 or later." He has
been able to install the program on a different computer but not this Compaq.
I've had him contact HP and of course they say it's the program that needs
modifing. I've installed the program on a computer in the office with
Windows XP sp2 and don't have any problems. Does anybody have any suggestions.

Need Help.

Tom

 

[Simonglencross]

If you right click on the icon and select properties you should have an
option for compatability change this to maybe windows 2000 and try that.

Hope this helps.

Simon