Error message each time PC is switched on

[Guest]

Every time I switch PC on I get the message "Can't read from ini file:
ShowSysTrayIcon", once I click OK then another message appears DSL Status
Executable has encountered a problem and needs to close" Options given at
the bottom are Debug, Send Error Report or Don't Send.

Help what does this mean and what should I do

 

[Gerry Cornell]

Stewart

Please look in the System and Application logs in Event Viewer for Warning
and Error Reports over the last 2 days use and post copies here.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body
of the message. This will paste the info from the Event Viewer Error
Report complete with links into the message. Make sure this is the first
paste after exiting from Event Viewer.


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~

 

[Guest]

Some of the reports are below: none of them make much sense to me though:-
VirusScan McShield service started - scanning for 117143 viruses.
Engine version : 4.2.60
.DAT version : 4432

EXTRA.DAT name : None
Number of virus signatures in EXTRA.DAT : None
Names of viruses that EXTRA.DAT can detect : None

Faulting application iexplore.exe, version 6.0.2600.0, faulting module
shdocvw.dll, version 6.0.2750.167, fault address 0x000964e2.

For more information, see Help and Support Center at

Faulting application iexplore.exe, version 6.0.2600.0, faulting module
shdocvw.dll, version 6.0.2750.167, fault address 0x000964e2.

 

[Gerry Cornell]

Stewart

What is the Event ID and Source as they appear in Event Viewer? Better
still post a copy of the Report from that source -see my earlier post.

The report you have posted seems not to have come from Event Viewer!
More like a McAfee product!

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

And a few more
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 28/12/2005
Time: 22:51:24
User: N/A
Computer: WORKSTATION
Description:
Faulting application iexplore.exe, version 6.0.2600.0, faulting module
shdocvw.dll, version 6.0.2750.167, fault address 0x000964e2.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 36 e 6.0.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 73 68 64 6f 63 76 77 2e shdocvw.
0038: 64 6c 6c 20 36 2e 30 2e dll 6.0.
0040: 32 37 35 30 2e 31 36 37 2750.167
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 39 36 et 00096
0058: 34 65 32 0d 0a 4e2..

 

[Guest]

Hi Gerry
I'm not very computer minded, but this is some more info I have found when
clicking on a link
Windows Operating System
Event ID: 1000
Source: Application Error
Version: 5.2
Symbolic Name: ER_USERCRASH_LOG
Message: Faulting application %1, version %2, faulting module %3, version
%4, fault address 0x%5.

 

[Gerry Cornell]

Stewart

The file versions referenced in the Error Report are historic.
The version of iexplore.exe is an original dating from the
introduction of Windows XP and that of shdocvw.dll is little
better. It would seem that the operating system has never
been updated.

Does the machine have an internet connection? Is it
broadband ( DSL ) or via a 56 k modem?

Given that to install over 4 years updates is a major change
we need to check the ability of the machine to manage such
a dramatic change.

How much RAM memory? What CPU processor speed?
Right click on the My Computer icon on the Desktop and
select Properties to get this information.

How large is your hard drive? Is it partitioned? How much
free space on each drive / partition? How is the drive /
partition formatted -FAT32 or NTFS? To get this information,
whilst in Windows Explorer, place the cursor on each drive in
turn, right click and select Properties.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~