Error in server while printing

[Gurk]

Hello

I have a little problem with my Print Server. Just some days ago, a
message started appearing when people send something to print. The
message says something like this;

The document could not be printed, because the printer is not
connected, not installed or is behind a VPN that prevents the
conection.

After this message appears, the queue is bloqued. But after accepting
this message the queue prints normally. I would like to know if there
is any way of disabling this message. It seems that this message
appears when the printer is switched off and someone send something to
print, and when is turned on, the error appears.

Thank you for your support.

 

[Danny Sanders]

Can you disable the power save options on the printer and see what happens?


hth
DDS

 

[Alan Morris [MSFT]]

There is a registry setting to disable retry popups in the spooler. If this
is coming from a 3rd party application the setting will do not good.

You can disable the popup UI on Win2k.

With XP the popup is disabled by default.


HKLM\System\CurrentControlSet\Control\Print\Providers
RetryPopup DWORD=0


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Gurk]

Thank you for the instruccions you gave me. I thought that those
changes would work, but today the message appeared again, so I suppose
that the registry modification didn't succeed.

You know any another solution. Thanks again.

 

[Alan Morris [MSFT]]

Look in task manager and attempt to locate the process which is throwing the
UI.

If nothing jumps out at you, get a list of the current processes, then
dismiss the dialog.

Also did you restart the spooler after adding the registry key? It's been a
while but I am pretty sure the spooler only reads the key during
initialization.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.