Error 51 and 7011

[Bill Scull]

I see both these in the events. They only happen on a boot of the
machine and not neccessarily both at the same time but seems so
more often than not. When I see the 51 I see that it's trying to
access the primary cd on the secondary ide device, so far I've
replaced the drive and cable, not luck. Sometimes when I see this
it'll eventually proceed to a black screen, not sure if it'll go
further, usually loose patience after 10 mins or so and power it
down and back up. I've also seen just the black screen problem
and believe that its the 7011 problem. I'm not 100% sure that they're
related but believe they probably are. I'm thinking motherboard,
but does anyone have any other ideas? Funny thing is the 51 says
and error was detected on cd0 during a paging operation. Why
would windows want to page to a cd. Oh, Xp Home Sp1 (I know, I know).

 

[Rock]

I see both these in the events. They only happen on a boot of the
machine and not neccessarily both at the same time but seems so
more often than not. When I see the 51 I see that it's trying to
access the primary cd on the secondary ide device, so far I've
replaced the drive and cable, not luck. Sometimes when I see this
it'll eventually proceed to a black screen, not sure if it'll go
further, usually loose patience after 10 mins or so and power it
down and back up. I've also seen just the black screen problem
and believe that its the 7011 problem. I'm not 100% sure that they're
related but believe they probably are. I'm thinking motherboard,
but does anyone have any other ideas? Funny thing is the 51 says
and error was detected on cd0 during a paging operation. Why
would windows want to page to a cd. Oh, Xp Home Sp1 (I know, I know).

Have you looked up these events here to see if it can give you some ideas?
http://www.eventid.net/

 

[Gerry Cornell]

Bill

Please post full copies of both Reports.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Bill Scull]

Here's samples. Pesky thing took 30 minutes to boot yesterday,
booted after booting in safe mode... Today came right up.

Event Type: Warning
Event Source: Cdrom
Event Category: None
Event ID: 51
Date: 12/10/2006
Time: 3:05:44 PM
User: N/A
Computer: BSCULL
Description:
An error was detected on device \Device\CdRom0 during a paging operation.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b8 00 ..h...¸.
0008: 00 00 00 00 33 00 04 80 ....3..?
0010: 2d 01 00 00 13 00 00 c0 -......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 40 01 1c 00 00 00 00 .@......
0028: b0 1e 00 00 00 00 00 00 °.......
0030: ff ff ff ff 01 00 00 00 ÿÿÿÿ....
0038: 40 00 00 c4 02 00 00 00 @..Ä....
0040: 00 20 0a 12 48 02 00 40 . ..H..@
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 4a 9c 90 53 3f 86 ..J?S??
0058: 00 00 00 00 08 b0 32 86 .....°2?
0060: 02 00 00 00 28 80 03 00 ....(?..
0068: 28 00 00 03 80 28 00 00 (...?(..
0070: 10 00 00 00 00 00 00 00 ........
0078: 70 00 02 00 00 00 00 0a p.......
0080: 00 00 00 00 3a 00 00 00 ....:...
0088: 00 00 00 00 00 00 00 00 ........


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 12/10/2006
Time: 3:05:44 PM
User: N/A
Computer: BSCULL
Description:
Timeout (30000 milliseconds) waiting for a transaction response from
the AudioSrv service.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 12/10/2006
Time: 3:05:47 PM
User: N/A
Computer: BSCULL
Description:
Timeout (30000 milliseconds) waiting for a transaction response from
the ShellHWDetection service.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Gerry Cornell]

Bill

Event ID: 51
Did you leave a CD in your CD drive when you booted?

Event ID 7011
Is this a Home Computer?
See link which follows:
Event ID 7011 Messages and Computer Stops Responding After You Install
Windows XP by Using the Sysprep Utility
http://support.microsoft.com/kb/811428/en-us

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties. Hardware,
Device Manager. If yes what is the Device Error code?


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Bill Scull]

I've tried various cd's, no cd, replaced the drive and the cable.
Yep, it's a home pc, I've read that article, but don't see how
it applies. Under normal conditions, there are no yellow marks,
but since it's never booted far enough to look when it happens....

 

[Gerry Cornell]

Bill

Who installed your Windows XP? What version is it? Who maintains your
system?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Bill Scull]

I installed it, it's XP home SP1 all the updates as of about a month
ago. I maintain it, it's my personal pc.

 

[Gerry Cornell]

Bill

What did you use to install Windows XP from? Was this a clean install or
an upgrade? Have you installed SP2?

At what point does the boot process stop?

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Keep pressing
the F8 key during StartUp and select option - Disable automatic
restart on system failure.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Bill Scull]

This was a clean install. Been running fine for months, this problem
just started in the last month or so (been getting progressively
worse). I get the black screen with the xp logo, never get to where
it says loading (the blue screen). It's set to not ask for pw so
not sure if the screen asking for that would ever be displayed.
Auto restarts have been turned off since day one. Just occurred to
me that it usually happens after it's been running for awhile, not
first thing in the morning. I know all the fans are working and its
clean in there, that all gets checked every few weeks (been there,
done that, heat hurts).