Email Programs cannot find POP or SMTP

[Guest]

My WinXP Pro system was working fine until the latest update from Microsoft.
Now no email program works - neither Outlook Express nor Mozilla Thunderbird
nor Mozilla suite. All these programs fail to engage my POP3 server when I
try to receive, and fail to engage my SMTP when I try to send. The programs
just whirl around and never accomplish anything.

Web-based email programs, such as Yahoo and mail2web, are fully operative.
My backup WinXP Home computer works fine, and goes through the same router as
the defective Win XP Pro system.

What to try before I reload the OS?

 

[Carey Frisch [MVP]]

Contact your Internet Service Provider (ISP) and request
assistance in properly setting up your email account.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

:

| My WinXP Pro system was working fine until the latest update from Microsoft.
| Now no email program works - neither Outlook Express nor Mozilla Thunderbird
| nor Mozilla suite. All these programs fail to engage my POP3 server when I
| try to receive, and fail to engage my SMTP when I try to send. The programs
| just whirl around and never accomplish anything.
|
| Web-based email programs, such as Yahoo and mail2web, are fully operative.
| My backup WinXP Home computer works fine, and goes through the same router as
| the defective Win XP Pro system.
|
| What to try before I reload the OS?

 

[Gilles RONSIN]

"Katrina" <[email protected]>, le dim. 22 janv. 2006
18:17:02, écrivait ceci:

Hello,

My WinXP Pro system was working fine until the latest update from
Microsoft. Now no email program works - neither Outlook Express
nor Mozilla Thunderbird nor Mozilla suite. All these programs fail
to engage my POP3 server when I try to receive, and fail to engage
my SMTP when I try to send. The programs just whirl around and
never accomplish anything.

Web-based email programs, such as Yahoo and mail2web, are fully
operative. My backup WinXP Home computer works fine, and goes
through the same router as the defective Win XP Pro system.

What to try before I reload the OS?

Have a look on your firewall. This probably close port 110 (for POP3)
and 25 for SMTP

 

[Guest]

Hi Carey,

I did contact Earthlink about the problem, but it seems that the problem
cannot be on their end because I can get mail on my backup machine.

Any other ideas?

 

[Richard Urban]

That's because the account information on your backup machine is correct.
The information on the machine in question, is NOT.

Again, contact your ISP and have them walk you through the correct settings,
which you seem to have forgotten. If the account information is incorrect
you will not get e-mail.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[beb]

Run system restore and restore to a point before you installed the update.
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

 

[Guest]

Much thanx, Gilles. I turned-off the firewall and got my mail. I can take it
from here.

 

[Gilles RONSIN]

Much thanx, Gilles. I turned-off the firewall and got my mail. I
can take it from here.

You are wellcome. Glad to help you. Try to parameter correctly your
firewall, it is very important to keep safe.

 

[PA Bear]

Is it a Norton firewall (e.g., NIS or NPF)?

 

[Guest]

The discussion about the firewall makes much more sense than the repeated
insistance that the account settings were wrong. We are having same type
problem, even excerabated by fact that one compuyer works fine and new
computer keeps returning message about ports 110 and 25. Since teh new
computer had the LATEST AND GREATEST XP verrsion installed, I now suspect
these firewall settings. Hopefully will confirm and resolve this weekend,
thanks to your response here.

 

[Peter Foldes]

What happens if you disable you incoming and outgoing AV Email scanning?