email header prints sometimes, not others (repost)

[Paul Pedersen]

HTML emails containing sales contracts are received, then printed. When the
contract is printed, sometimes the header prints (I'm talking about the
abbreviated email header, just From:, Set:, To:, Subject), and sometimes it
does not.

I get different results even on identical emails containing identical
contracts. I cannot tell what determines whether the header gets printed.
(In this case, it is desired that the header always be printed.)

What is causing this inconsistent behavior?

 

[Peter Durkee]

IE7 is causing it, and there is a hotfix.
http://support.microsoft.com/kb/931657/en-us?spid=8722

-Peter

 

[Paul Pedersen]

I will check it out. Thanks!

IE7 is causing it, and there is a hotfix.
http://support.microsoft.com/kb/931657/en-us?spid=8722

-Peter