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- Mar 5, 2002
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I've recently purchased goods from Novatech and Amazon and had good efficient results from both of them.
On Wednesday 11th April I placed an order for two items with E-Buyer.
They do have a telephone number with an 0371 prefix which I believe my mobile tarrif covers within my existing phone plan but tbh I just couldn't be bothered speaking to somebody who probably couldn't give a monkeys (cynical? Moi?).
So here's the 'E-Note' I've just sent them, self-explanatory I think:
I paid for next day delivery on two items. One item was delivered the other item was not delivered. Had I realised that one order would take two deliveres I would have used another supplier. The worst aspect of online purchases if you're the only person at home during the daytime is having to stay in all day to take the delivery. Making one order then being told you have two deliveries is not satisfactory.
It's even less satisfactory when one half of that order is not delivered. I've just tracked the second delivery with courier service Yodel and as at 13:00 hours there are 77 deliveries ahead of mine. I have to go out late afternoon so it's unlikely I'll be here to accept delivery.
Other suppliers I use such as Novatech and Amazon have superior delivery services offering such advantages as giving one hour delivery slots and local collection points. Not E-Buyer though, no, they are rubbish. I would like the fee I paid for next day delivery refunded as you didn't keep your promise and I can assure you I won't be using you for future purchases and I have a couple of computer builds lined up in the near future.
Perhaps it's because you're now selling all sorts of goods including kitchen appliances that not so much effort is being devoted to computer component sales.
On Wednesday 11th April I placed an order for two items with E-Buyer.
They do have a telephone number with an 0371 prefix which I believe my mobile tarrif covers within my existing phone plan but tbh I just couldn't be bothered speaking to somebody who probably couldn't give a monkeys (cynical? Moi?).
So here's the 'E-Note' I've just sent them, self-explanatory I think:
I paid for next day delivery on two items. One item was delivered the other item was not delivered. Had I realised that one order would take two deliveres I would have used another supplier. The worst aspect of online purchases if you're the only person at home during the daytime is having to stay in all day to take the delivery. Making one order then being told you have two deliveries is not satisfactory.
It's even less satisfactory when one half of that order is not delivered. I've just tracked the second delivery with courier service Yodel and as at 13:00 hours there are 77 deliveries ahead of mine. I have to go out late afternoon so it's unlikely I'll be here to accept delivery.
Other suppliers I use such as Novatech and Amazon have superior delivery services offering such advantages as giving one hour delivery slots and local collection points. Not E-Buyer though, no, they are rubbish. I would like the fee I paid for next day delivery refunded as you didn't keep your promise and I can assure you I won't be using you for future purchases and I have a couple of computer builds lined up in the near future.
Perhaps it's because you're now selling all sorts of goods including kitchen appliances that not so much effort is being devoted to computer component sales.
It really annoys me when companies give unrealistic expectations - if something will take a couple of days to arrive then I'm ok with that as long as I know before I buy. If they tell me it's going to be next day and it isn't, then that's a problem.
