Documents and Programs slow to open by double clicking icon.

[Guest]

Recently, I have observed decreased performance from my dell notebook. The
notebook is 1.7GHZ Pentium M processor, 1GB of Ram and 80 GB hard drive. I
have run multiple spyware programs such as AdAware and Spybot that detected
no issues. The issues I am observing it is extremely slow to open any
document such as .doc, .xls, .pdf , .txt and so on when double clicking the
document icon or when right clicking the properties of the icon. However, if
I open the program and then the document through the program, it opens fine
with no delay. This one has me stumped and could use any suggestions you may
have.

Thanks,

Mark

 

[Ramesh, MS-MVP]

Hi Mark,

See:

Right-click is extremely slow only when Network is enabled:
http://windowsxp.mvps.org/rcdelay.htm

Ignore the article title. These kind of problems are often caused by
inactive network drive references in the registry.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Recently, I have observed decreased performance from my dell notebook. The
notebook is 1.7GHZ Pentium M processor, 1GB of Ram and 80 GB hard drive. I
have run multiple spyware programs such as AdAware and Spybot that detected
no issues. The issues I am observing it is extremely slow to open any
document such as .doc, .xls, .pdf , .txt and so on when double clicking the
document icon or when right clicking the properties of the icon. However, if
I open the program and then the document through the program, it opens fine
with no delay. This one has me stumped and could use any suggestions you may
have.

Thanks,

Mark

 

[Guest]

Thanks for the reply. I ran the regscanner and found two obsolete network
shares that I did remove from the registry. Unfortunately, this had no impact
on the performance since these shares have been changed for sometime. One
thing I did forget to mention not sure if it would have any impact is that I
am running XP Pro SP2. Also, I did install two programs during the vicinity
of when the problem began to occur. I installed an older version of WinAmp
and CutePDF. I have removed the programs since then with no change. Could a
DLL been overwritten with an older version?

Thanks for any further assistance.

 

[Ramesh, MS-MVP]

Mark,

Have you scanned the HKCU hive as well? Apart from that I don't have any
idea why this happens. Perhaps you can study what's happening in the
background, using RegMon from www.sysinternals.com

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for the reply. I ran the regscanner and found two obsolete network
shares that I did remove from the registry. Unfortunately, this had no
impact
on the performance since these shares have been changed for sometime. One
thing I did forget to mention not sure if it would have any impact is that I
am running XP Pro SP2. Also, I did install two programs during the vicinity
of when the problem began to occur. I installed an older version of WinAmp
and CutePDF. I have removed the programs since then with no change. Could a
DLL been overwritten with an older version?

Thanks for any further assistance.

 

[Guest]

I havent tried Regmon but I was using Filemon from system internals before
posting here. The one thing I notice and dont quite understand is when I
double click the icon on my desktop, FileMon immediately shows the call for
Excel but afterthat it starts querying information for the majority of files
on my desktop. I see a lot of requests for Mcafee Update but I disabled that
in startup and removed the keys under RUN in the registry at some point then
it starts calling Excel again. I have a copy of the filemon log but not sure
if file attachments are allowed on this newsgroup.

Once again thanks for your advice and time!

 

[Guest]

Here is some more info after running RegMon:

These are what I thought was pertinent after double clicking a Word Document
icon

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.doc\Progid
NOT FOUND

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.doc\Application NOT FOUND

I hope this additional info sheds some light. ProgID not found kind of
indicates why there may be a delay
51.58301544 EXCEL.EXE:1956 OpenKey HKCU\htmlfile\shell\Edit\command NOT
FOUND


explorer.exe:740 QueryValue HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\RecentDocs\.xls\2 BUFFER OVERFLOW

explorer.exe:740 QueryValue HKLM\Software\Microsoft\Windows\CurrentVersion\ProgramFilesDir (x86) NOT FOUND


HKCU\Word.Document.8\CurVer NOT FOUND

HKCU\.doc\ShellEx\DataHandler NOT FOUND

Some more after double clicking an Excel Document Icon:


HKLM\Software\Microsoft\Ole\RWLockResourceTimeOut NOT FOUND

explorer.exe:740 OpenKey HKCU\Drive\shellex\FolderExtensions\{fbeb8a05-beee-4442-804e-409d6c4515e9} NOT FOUND

explorer.exe:740 EnumerateKey HKCR\Drive\shellex\FolderExtensions NO MORE
ENTRIES

 

[Ramesh, MS-MVP]

Mark,

Those queries take milli-seconds, and not probably causing the delay. Must
be something else. If you have network drive shortcuts in your Desktop,
delete them.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Here is some more info after running RegMon:

These are what I thought was pertinent after double clicking a Word Document
icon

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.doc\Progid
NOT FOUND

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.doc\Application
NOT FOUND

I hope this additional info sheds some light. ProgID not found kind of
indicates why there may be a delay
51.58301544 EXCEL.EXE:1956 OpenKey HKCU\htmlfile\shell\Edit\command NOT
FOUND

 

[Guest]

Ramesh,

The registry settings queries I posted in my last reply is only a couple out
of several hundred queries before document actually opens up. If you were to
sum up those hundreds of queries even only taking a few msec each would
eventually end to be a delay in the seconds. I finally tried performing a
system restore a couple of times going further back each time to no prevail.
Thanks for your assistance and if I can bother you just one last time. Not
being completely up to speed on what a system restore does, is the system
restore soley limited to Window system files? I figure if thats all it does
and I saw no change in performance I can limit my search to the registry.

Thanks again for all your help!

The one good thing that came out of this is besides the delays in opening
certain documents, my system is fastest its ever been by learning more about
services and graphical features that I didnt really need running such as
themes.

 

[Ramesh, MS-MVP]

Hello Mark,

I'm sorry that a System Restore rollback did not help.

It restores the System Files, the registry, and COM+ databases. To best
explain this, see this excerpt from Microsoft site:

<Q>

System Restore reinstates the registry, local profiles, the COM+ database,
the Windows File Protection (WFP) cache (wfp.dll), the Windows Management
Instrumentation (WMI) database, the Microsoft IIS metabase, and files that
the utility copies by default into a Restore archive. You can't specify what
to restore: it's all or nothing.

</Q>
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/xpsysrst.mspx
© 2006 Microsoft Corporation. All rights reserved.

Coming to the actual problem, let's tackle it in a different way. To see if
the problem is caused by a network drive reference in the registry, download
TDIMon from www.sysinternals.com. Start TDIMon and start capturing events.
Now, double-click an Excel document. If there is a network activity, TDImon
captures and displays it accurately. You want to monitor lines containing
string "TDI_CONNECT", which indicates that the system is trying to connect
to a network drive or share.

For example, the line may look like this:

System:4 827170C8 TDI_CONNECT TCP:192.168.1.10:1255 192.168.1.11:139

Where "192.168.1.10:1255" is the Local IP, and "192.168.1.11:139" is the IP
of the remote computer.

Let me know how it goes. If there is no such activity, then the problem is
something else, which we have to find out yet.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh,

The registry settings queries I posted in my last reply is only a couple out
of several hundred queries before document actually opens up. If you were to
sum up those hundreds of queries even only taking a few msec each would
eventually end to be a delay in the seconds. I finally tried performing a
system restore a couple of times going further back each time to no prevail.
Thanks for your assistance and if I can bother you just one last time. Not
being completely up to speed on what a system restore does, is the system
restore soley limited to Window system files? I figure if thats all it does
and I saw no change in performance I can limit my search to the registry.

Thanks again for all your help!

The one good thing that came out of this is besides the delays in opening
certain documents, my system is fastest its ever been by learning more about
services and graphical features that I didnt really need running such as
themes.

Mark,

Those queries take milli-seconds, and not probably causing the delay. Must
be something else. If you have network drive shortcuts in your Desktop,
delete them.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Guest]

I was following this conversation because I have slow double-clicking file
open action at home, but when I'm at work no problem. So I ran the TDiMON
thingy and I got some TDI_CONNECT time-outs for System.4 processes trying to
look for things at IP addresses I regonize from work. Now what? How can I fix
it?

Hello Mark,

I'm sorry that a System Restore rollback did not help.

It restores the System Files, the registry, and COM+ databases. To best
explain this, see this excerpt from Microsoft site:

<Q>

System Restore reinstates the registry, local profiles, the COM+ database,
the Windows File Protection (WFP) cache (wfp.dll), the Windows Management
Instrumentation (WMI) database, the Microsoft IIS metabase, and files that
the utility copies by default into a Restore archive. You can't specify what
to restore: it's all or nothing.

</Q>
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/xpsysrst.mspx
© 2006 Microsoft Corporation. All rights reserved.

Coming to the actual problem, let's tackle it in a different way. To see if
the problem is caused by a network drive reference in the registry, download
TDIMon from www.sysinternals.com. Start TDIMon and start capturing events.
Now, double-click an Excel document. If there is a network activity, TDImon
captures and displays it accurately. You want to monitor lines containing
string "TDI_CONNECT", which indicates that the system is trying to connect
to a network drive or share.

For example, the line may look like this:

System:4 827170C8 TDI_CONNECT TCP:192.168.1.10:1255 192.168.1.11:139

Where "192.168.1.10:1255" is the Local IP, and "192.168.1.11:139" is the IP
of the remote computer.

Let me know how it goes. If there is no such activity, then the problem is
something else, which we have to find out yet.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh,

The registry settings queries I posted in my last reply is only a couple out
of several hundred queries before document actually opens up. If you were to
sum up those hundreds of queries even only taking a few msec each would
eventually end to be a delay in the seconds. I finally tried performing a
system restore a couple of times going further back each time to no prevail.
Thanks for your assistance and if I can bother you just one last time. Not
being completely up to speed on what a system restore does, is the system
restore soley limited to Window system files? I figure if thats all it does
and I saw no change in performance I can limit my search to the registry.

Thanks again for all your help!

The one good thing that came out of this is besides the delays in opening
certain documents, my system is fastest its ever been by learning more about
services and graphical features that I didnt really need running such as
themes.

Mark,

Those queries take milli-seconds, and not probably causing the delay. Must
be something else. If you have network drive shortcuts in your Desktop,
delete them.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Michael,

See if there are any invalid mapped drive references in your system. If so,
remove them.

Do you have the right-click problem also, as indicated in the following
page?

Right-click is extremely slow only when Network is enabled:
http://windowsxp.mvps.org/rcdelay.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I was following this conversation because I have slow double-clicking file
open action at home, but when I'm at work no problem. So I ran the TDiMON
thingy and I got some TDI_CONNECT time-outs for System.4 processes trying to
look for things at IP addresses I regonize from work. Now what? How can I
fix
it?

Hello Mark,

I'm sorry that a System Restore rollback did not help.

It restores the System Files, the registry, and COM+ databases. To best
explain this, see this excerpt from Microsoft site:

<Q>

System Restore reinstates the registry, local profiles, the COM+ database,
the Windows File Protection (WFP) cache (wfp.dll), the Windows Management
Instrumentation (WMI) database, the Microsoft IIS metabase, and files that
the utility copies by default into a Restore archive. You can't specify
what
to restore: it's all or nothing.

</Q>
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/xpsysrst.mspx
© 2006 Microsoft Corporation. All rights reserved.

Coming to the actual problem, let's tackle it in a different way. To see
if
the problem is caused by a network drive reference in the registry,
download
TDIMon from www.sysinternals.com. Start TDIMon and start capturing events.
Now, double-click an Excel document. If there is a network activity,
TDImon
captures and displays it accurately. You want to monitor lines containing
string "TDI_CONNECT", which indicates that the system is trying to connect
to a network drive or share.

For example, the line may look like this:

System:4 827170C8 TDI_CONNECT TCP:192.168.1.10:1255 192.168.1.11:139

Where "192.168.1.10:1255" is the Local IP, and "192.168.1.11:139" is the
IP
of the remote computer.

Let me know how it goes. If there is no such activity, then the problem is
something else, which we have to find out yet.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh,

The registry settings queries I posted in my last reply is only a couple
out
of several hundred queries before document actually opens up. If you were
to
sum up those hundreds of queries even only taking a few msec each would
eventually end to be a delay in the seconds. I finally tried performing a
system restore a couple of times going further back each time to no
prevail.
Thanks for your assistance and if I can bother you just one last time. Not
being completely up to speed on what a system restore does, is the system
restore soley limited to Window system files? I figure if thats all it
does
and I saw no change in performance I can limit my search to the registry.

Thanks again for all your help!

The one good thing that came out of this is besides the delays in opening
certain documents, my system is fastest its ever been by learning more
about
services and graphical features that I didnt really need running such as
themes.

Mark,

Those queries take milli-seconds, and not probably causing the delay.
Must
be something else. If you have network drive shortcuts in your Desktop,
delete them.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Guest]

Ramesh:

Guess you figured already it's a laptop... more below:

Michael,

See if there are any invalid mapped drive references in your system. If so,
remove them.

One map that is valid when I'm at work. I disconnected it but still delay.
I'll try a reboot as I noticed it was still in My Computer desite being
disconnected.

Do you have the right-click problem also, as indicated in the following
page?

Right-click is extremely slow only when Network is enabled:
http://windowsxp.mvps.org/rcdelay.htm

Yes - right click is slow too. Programs open fine though - just files don't
work. Everything works fine if I connect to work VPN or pull network cable. I
did the regScanner you suggested in your article but 521 results for "\\".
Didn't see anything too obviously wrong but lots of it was meaningless to me.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I was following this conversation because I have slow double-clicking file
open action at home, but when I'm at work no problem. So I ran the TDiMON
thingy and I got some TDI_CONNECT time-outs for System.4 processes trying to
look for things at IP addresses I regonize from work. Now what? How can I
fix
it?

Hello Mark,

I'm sorry that a System Restore rollback did not help.

is the system restore soley limited to Window system files?

It restores the System Files, the registry, and COM+ databases. To best
explain this, see this excerpt from Microsoft site:

<Q>

System Restore reinstates the registry, local profiles, the COM+ database,
the Windows File Protection (WFP) cache (wfp.dll), the Windows Management
Instrumentation (WMI) database, the Microsoft IIS metabase, and files that
the utility copies by default into a Restore archive. You can't specify
what
to restore: it's all or nothing.

</Q>
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/xpsysrst.mspx
© 2006 Microsoft Corporation. All rights reserved.

Coming to the actual problem, let's tackle it in a different way. To see
if
the problem is caused by a network drive reference in the registry,
download
TDIMon from www.sysinternals.com. Start TDIMon and start capturing events.
Now, double-click an Excel document. If there is a network activity,
TDImon
captures and displays it accurately. You want to monitor lines containing
string "TDI_CONNECT", which indicates that the system is trying to connect
to a network drive or share.

For example, the line may look like this:

System:4 827170C8 TDI_CONNECT TCP:192.168.1.10:1255 192.168.1.11:139

Where "192.168.1.10:1255" is the Local IP, and "192.168.1.11:139" is the
IP
of the remote computer.

Let me know how it goes. If there is no such activity, then the problem is
something else, which we have to find out yet.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh,

The registry settings queries I posted in my last reply is only a couple
out
of several hundred queries before document actually opens up. If you were
to
sum up those hundreds of queries even only taking a few msec each would
eventually end to be a delay in the seconds. I finally tried performing a
system restore a couple of times going further back each time to no
prevail.
Thanks for your assistance and if I can bother you just one last time. Not
being completely up to speed on what a system restore does, is the system
restore soley limited to Window system files? I figure if thats all it
does
and I saw no change in performance I can limit my search to the registry.

Thanks again for all your help!

The one good thing that came out of this is besides the delays in opening
certain documents, my system is fastest its ever been by learning more
about
services and graphical features that I didnt really need running such as
themes.

Mark,

Those queries take milli-seconds, and not probably causing the delay.
Must
be something else. If you have network drive shortcuts in your Desktop,
delete them.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Didn't see anything too obviously wrong but lots of it was meaningless to
Can I have the report? Perhaps they're pointing to a network share /IP in
your domain?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh:

Guess you figured already it's a laptop... more below:

Michael,

See if there are any invalid mapped drive references in your system. If
so,
remove them.

One map that is valid when I'm at work. I disconnected it but still delay.
I'll try a reboot as I noticed it was still in My Computer desite being
disconnected.

Do you have the right-click problem also, as indicated in the following
page?

Right-click is extremely slow only when Network is enabled:
http://windowsxp.mvps.org/rcdelay.htm

Yes - right click is slow too. Programs open fine though - just files don't
work. Everything works fine if I connect to work VPN or pull network cable.
I
did the regScanner you suggested in your article but 521 results for "\\".
Didn't see anything too obviously wrong but lots of it was meaningless to
me.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Guest]

I just emailed the report to your @XOX.mvps.org email address as it is rather
large.

Can I have the report? Perhaps they're pointing to a network share /IP in
your domain?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh:

Guess you figured already it's a laptop... more below:

Michael,

See if there are any invalid mapped drive references in your system. If
so,
remove them.

One map that is valid when I'm at work. I disconnected it but still delay.
I'll try a reboot as I noticed it was still in My Computer desite being
disconnected.

Do you have the right-click problem also, as indicated in the following
page?

Right-click is extremely slow only when Network is enabled:
http://windowsxp.mvps.org/rcdelay.htm

Yes - right click is slow too. Programs open fine though - just files don't
work. Everything works fine if I connect to work VPN or pull network cable.
I
did the regScanner you suggested in your article but 521 results for "\\".
Didn't see anything too obviously wrong but lots of it was meaningless to
me.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Drop the XOX. string. It's ramesh [at] mvps [dot] org.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I just emailed the report to your @XOX.mvps.org email address as it is
rather
large.

Can I have the report? Perhaps they're pointing to a network share /IP in
your domain?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh:

Guess you figured already it's a laptop... more below:

Michael,

See if there are any invalid mapped drive references in your system. If
so,
remove them.

One map that is valid when I'm at work. I disconnected it but still delay.
I'll try a reboot as I noticed it was still in My Computer desite being
disconnected.

Do you have the right-click problem also, as indicated in the following
page?

Right-click is extremely slow only when Network is enabled:
http://windowsxp.mvps.org/rcdelay.htm

Yes - right click is slow too. Programs open fine though - just files
don't
work. Everything works fine if I connect to work VPN or pull network
cable.
I
did the regScanner you suggested in your article but 521 results for "\\".
Didn't see anything too obviously wrong but lots of it was meaningless to
me.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Guest]

okay I resent it

Drop the XOX. string. It's ramesh [at] mvps [dot] org.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I just emailed the report to your @XOX.mvps.org email address as it is
rather
large.

Didn't see anything too obviously wrong but lots of it was meaningless
to
me.

Can I have the report? Perhaps they're pointing to a network share /IP in
your domain?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh:

Guess you figured already it's a laptop... more below:

Michael,

See if there are any invalid mapped drive references in your system. If
so,
remove them.

One map that is valid when I'm at work. I disconnected it but still delay.
I'll try a reboot as I noticed it was still in My Computer desite being
disconnected.

Do you have the right-click problem also, as indicated in the following
page?

Right-click is extremely slow only when Network is enabled:
http://windowsxp.mvps.org/rcdelay.htm

Yes - right click is slow too. Programs open fine though - just files
don't
work. Everything works fine if I connect to work VPN or pull network
cable.
I
did the regScanner you suggested in your article but 521 results for "\\".
Didn't see anything too obviously wrong but lots of it was meaningless to
me.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Rec'd it. Will look into it.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


okay I resent it

 

[Guest]

Here are a few other symptoms:
1) when I connect to work VPN I can load files off my hard drive without delay
2) if I type a file name (e.g. an Excel spreadsheet) into the Run box or
from a command prompt it loads the file without delay

the server at work is on 192.168.0.4. I looked through network settings
(TCPIP, DNS, etc) but I don't know much about these. I even tried changing
settings and nothing helped. This one is really stumping me.

Can I have the report? Perhaps they're pointing to a network share /IP in
your domain?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh:

Guess you figured already it's a laptop... more below:

Michael,

See if there are any invalid mapped drive references in your system. If
so,
remove them.

One map that is valid when I'm at work. I disconnected it but still delay.
I'll try a reboot as I noticed it was still in My Computer desite being
disconnected.

Do you have the right-click problem also, as indicated in the following
page?

Right-click is extremely slow only when Network is enabled:
http://windowsxp.mvps.org/rcdelay.htm

Yes - right click is slow too. Programs open fine though - just files don't
work. Everything works fine if I connect to work VPN or pull network cable.
I
did the regScanner you suggested in your article but 521 results for "\\".
Didn't see anything too obviously wrong but lots of it was meaningless to
me.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Michael,

I noticed this from your post " but when I'm at work no problem". I think
this is a normal situation when the system is used at home, given that there
are lot of UNC references in the registry, for printers, accounting
software, and for others.

Perhaps you can send me a remote assistance ticket so that I can try to fix
this issue.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Here are a few other symptoms:
1) when I connect to work VPN I can load files off my hard drive without
delay
2) if I type a file name (e.g. an Excel spreadsheet) into the Run box or
from a command prompt it loads the file without delay

the server at work is on 192.168.0.4. I looked through network settings
(TCPIP, DNS, etc) but I don't know much about these. I even tried changing
settings and nothing helped. This one is really stumping me.

Can I have the report? Perhaps they're pointing to a network share /IP in
your domain?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh:

Guess you figured already it's a laptop... more below:

Michael,

See if there are any invalid mapped drive references in your system. If
so,
remove them.

One map that is valid when I'm at work. I disconnected it but still delay.
I'll try a reboot as I noticed it was still in My Computer desite being
disconnected.

Do you have the right-click problem also, as indicated in the following
page?

Right-click is extremely slow only when Network is enabled:
http://windowsxp.mvps.org/rcdelay.htm

Yes - right click is slow too. Programs open fine though - just files
don't
work. Everything works fine if I connect to work VPN or pull network
cable.
I
did the regScanner you suggested in your article but 521 results for "\\".
Didn't see anything too obviously wrong but lots of it was meaningless to
me.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Guest]

Thanks for taking the time to help me out. I really appreciate it. I'm really
at wits end here and our IT department has no clue. I'm ready to just try
re-installing everything. Tonight I deleted every key with \\192.168.0.4 in
it, and \\office0-bdo and still same problem. I tried creating a brand new
user but same problem. More below...

Michael,

I noticed this from your post " but when I'm at work no problem". I think
this is a normal situation when the system is used at home, given that there
are lot of UNC references in the registry, for printers, accounting
software, and for others.

history here - this laptop was working fine both at work and at home until I
upgraded its hard drive, re-installed everything, and copied over my files.
The only difference was before it had Windows XP Home on it, which must have
been a mistake because XP Pro came with the laptop. This time I installed
Windows right off the Dell CD that came with the laptop.

Also what's a UNC. I noticed that throughout the registry but I don't know
what it stands for.

Perhaps you can send me a remote assistance ticket so that I can try to fix
this issue.

i'd be game to try that. You have some ideas?

I just thought of something that might help. After I installed everything IT
tried to join me to the domain at work, but it screwed me up on my home
network so we took it back off the domain and I'm on a workgroup now. Might
that have something to do with it? I can't remember if I was getting delays
before the whoe domain fiasco...

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Here are a few other symptoms:
1) when I connect to work VPN I can load files off my hard drive without
delay
2) if I type a file name (e.g. an Excel spreadsheet) into the Run box or
from a command prompt it loads the file without delay

the server at work is on 192.168.0.4. I looked through network settings
(TCPIP, DNS, etc) but I don't know much about these. I even tried changing
settings and nothing helped. This one is really stumping me.

Didn't see anything too obviously wrong but lots of it was meaningless
to
me.

Can I have the report? Perhaps they're pointing to a network share /IP in
your domain?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh:

Guess you figured already it's a laptop... more below:

Michael,

See if there are any invalid mapped drive references in your system. If
so,
remove them.

One map that is valid when I'm at work. I disconnected it but still delay.
I'll try a reboot as I noticed it was still in My Computer desite being
disconnected.

Do you have the right-click problem also, as indicated in the following
page?

Right-click is extremely slow only when Network is enabled:
http://windowsxp.mvps.org/rcdelay.htm

Yes - right click is slow too. Programs open fine though - just files
don't
work. Everything works fine if I connect to work VPN or pull network
cable.
I
did the regScanner you suggested in your article but 521 results for "\\".
Didn't see anything too obviously wrong but lots of it was meaningless to
me.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com