Boghound,
This seems to be a very common error. Here is a direct copy/paste from
McCrappy:
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With all of the customers that are still getting this error, I need the
following information:
What version of Windows? Also the long number associated.
What version of Quick Clean? Please put the actual version and not just 4 or
5.
Is this only with the "Active-X and Plugin Cleaner"? If not, what
files/folders are you trying to clean out? I need specific locations and the
specific feature that you are trying to use so I can report more
information.
Also send this information below to me at (e-mail address removed). Please
put "UNI.exe error" in the subject of the email and have all the information
outlined or I won't be able to review the case.
Customer Name:
Customer Email Address:
Phone Number:
Time Zone and Country:
McAfee Product & Version:
Windows OS and Service Packs:
Internet Connection Type and ISP:
Summary of Issue:
Error Message(s):
Tier 1 Troubleshooting Steps:
I need you to also verify that the following steps have been done:
I know that you purchased QuickClean to do this for you, however, sometimes
a manual clean-up of the system is required before QuickClean will install
and run properly. QuickClean needs to scan every program file on the drive
for information that identifies all the files connected to each program in
order for it to build the SmartLinks database. Corrupted files and other
programs running in the background could interfere with this process.
Please, follow the instructions below to do the manual clean-up.
Clean out temporary files
1. Click Start and Run.
2. Enter the following:
%temp%
3. Click Ok.
4. Delete the entire contents of the temp directory, including folders.
Occassionally some files will not delete because they are being used by
windows, but delete as much as possible.
Remove Temporary Internet Files (Cache)
1. Close any open Internet browser windows.
2. From the taskbar, click Start.
3. Click Settings (skip if using Windows XP).
4. Click Control Panel.
5. Double-click the Internet Options or Internet icon.
6. Click the Delete Cookies button and OK.
7. Click the Delete Files button, check the box next to "Delete all offline
content" and then click OK.
Find and delete the following files: output.tre and files.dtb
1. Click on START
2. Click on FIND
3. Click on FILES OR FOLDERS
4. Type in 'output.tre'
5. Right click on the file down below once it is found
6. Click on DELETE
7. Click on YES to confirm delete
8. Repeat steps 1-7 replacing 'output.tre' with 'files.dtb'
Run Disk Defragmenter
1. Shut the computer down and turn the power off. Wait 20 seconds or so.
2. Turn the power back on and immediately begin pressing the F8 key on the
keyboard about twice every second repeatedly. Do this until the Windows
Startup Menu appears.
NOTE: If you get a keyboard or key stuck error press the F1 key to continue
booting, then immediately begin pressing the F8 key repeatedly until the
Windows Startup Menu appears.
3. Once the Windows Startup Menu appears select option #3 (Safe Mode) then
press the Enter key on the keyboard. The computer will then boot into Safe
Mode.NOTE: This may take longer than a normal boot.
4. Once the computer is finished booting into Safe Mode a information
message will appear explaining the purpose of Safe Mode. Click the OK button
on this message.
5. Click Start | Programs | Accessories | System Tools | Disk Defragmenter
6. Select the Drive and Defragment. This could take a very long time,
perhaps even over night if the hard drive is large and highly fragmented.
Use a selective startup and run QuickClean
1. In normal mode, click Start and Run. Type msconfig on the open line, then
click OK.
2. Click the Startup tab. Take note of all items checked so you can re-check
them later, then uncheck everything and restart the computer.
3. After restarting, you will see a "System Configuration Utility" window.
Check the box next to "Don't show this message, etc" and click OK.
4. Run QuickClean from Start, All Programs, McAfee, McAfee QuickClean.
Remove ActiveX components that are damaged or unknown.
You can locate these under:
1. Double Click My Computer
Double Click the C drive icon
Double Click the Windows folder (Note: This folder name may be WINNT for
users with Windows 2000 or XP upgraded from 2000)
Double Click the Downloaded Program Files folder
Or
2. In IE, go to Tools --->Internet Options---->Settings----->View Objects.
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I hope this helps,
--
Newbie Coder
(It's just a name)
Thanks but gone through all this with two "Techs" from McAfee on the "Chat" service......What a waste of energy and time....but it keeps someone employed!!!!
