desktop setup for network program`

[Guest]

I am trying to run the workstation setup for a network based program on a new
computer. I am getting a message that setup has detected that an uninstall
shield is in use. Please close the uninstall shield and restart setup.
Error 432.

I don't know how to close the uninstall shield. When going to "help and
support" I get zero matches for this.

 

[Brian A.]

Shut down and reboot.
Open either MyComputer or Explorer.
Expand C:\Documents and Settings\Your user name folder\Local Settings\Temp.
Click once in the right pane and press CTRL+A to select all.
Press Del or right click and select delete from the pop-up menu.

Expand C:\Windows\Prefetch.
Click once in the right pane and press CTRL+A to select all.
Press Del or right click and select delete from the pop-up menu.

Reboot and try the setup again.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375