Defective OEM CD

[Kernel]

I purchased a Win XP Pro OEM CD on ebay several months back. The package
was sealed, and it included a COA. When I ran the setup today in a new PC I
built, it stopped numerous times with a popup saying a certain .dll can not
be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice to
try again with Enter; and most of the time it went on copying dlls in the
setup. I got thru about half a dozen of those problems, and when the
copying portion of the installation was about completed, a popup said STOP:
c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt.
The header checksum does not match the computed checksum. From that point
the installation failed, of course.

I'm past the 45 day deadline for ebay to help me. Is there any chance
Microsoft will provide a replacement CD? Yeah, I know, two chances,
slim and none...

TIA

 

[SC Tom]

I purchased a Win XP Pro OEM CD on ebay several months back. The package
was sealed, and it included a COA. When I ran the setup today in a new PC
I built, it stopped numerous times with a popup saying a certain .dll can
not be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice
to try again with Enter; and most of the time it went on copying dlls in
the setup. I got thru about half a dozen of those problems, and when the
copying portion of the installation was about completed, a popup said STOP:
c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt.
The header checksum does not match the computed checksum. From that point
the installation failed, of course.

I'm past the 45 day deadline for ebay to help me. Is there any chance
Microsoft will provide a replacement CD? Yeah, I know, two chances,
slim and none...

TIA

Don't know about your chances with Microsoft, but is it possible you have a
defective CD drive?

 

[Doum]

I purchased a Win XP Pro OEM CD on ebay several months back. The
package was sealed, and it included a COA. When I ran the setup today
in a new PC I built, it stopped numerous times with a popup saying a
certain .dll can not be copied (duser.dll; wind_w.chg.wmp.dll, etc).
It gave me the choice to try again with Enter; and most of the time it
went on copying dlls in the setup. I got thru about half a dozen of
those problems, and when the copying portion of the installation was
about completed, a popup said STOP: c0000221 {Bad Image Checksum} The
image dll url.dll is possibly corrupt. The header checksum does not
match the computed checksum. From that point the installation failed,
of course.

I'm past the 45 day deadline for ebay to help me. Is there any chance
Microsoft will provide a replacement CD? Yeah, I know, two chances,
slim and none...

TIA

Have you tried copying your CD? If the copy process goes through, the copy
might work.

or...

Do you know someone who has an XP pro OEM CD?

Just make a copy and used that copy instead with your own COA.

 

[Kernel]

I wish it were that simple.

Don't know about your chances with Microsoft, but is it possible you have
a defective CD drive?

 

[Kernel]

Yes, I copied it for the purpose of slipstreaming SP3. During that process
it also indicated that there was a problem with the OEM.

 

[SC Tom]

Oh well, I tried.
Gotta love them eBay sellers, eh? From what I read in these groups and
elsewhere online, they're about the next best thing to warez. A lot of the
software copies come from China, and I'm sure they could care less whether
or not anyone can use it.
As others have replied, if you know anyone with a Pro OEM CD, you could
always use it for slipstreaming, then use your COA. At least THAT should
work
--
SC Tom

I wish it were that simple.

 

[Paul]

Yes, I copied it for the purpose of slipstreaming SP3. During that process
it also indicated that there was a problem with the OEM.

Have you tried any optical disc data recovery software ?
This is the first thing that comes up in a search - http://www.isobuster.com/
If the data is still good, but the disc a bit marginal,
maybe you can get it that way. It makes you wonder
though, what the origins of the disc are. Pressed
or burned ? A copy perhaps ?

Maybe you'll be needing one of these soon

"Microsoft Get Genuine Kit"
http://www.newegg.com/Product/Product.aspx?Item=N82E16832116574

Paul

 

[Jose]

Yes, I copied it for the purpose of slipstreaming SP3.  During that process
it also indicated that there was a problem with the OEM.

If you are going to slipstream SP3 to make a new CD (a good idea), you
need to copy the contents of the CD to some new folder on your HDD
first (there is no need to make a copy of the CD - you are going to
make a new CD), Then you do the slipstream process using the files on
your HDD, then you make a new CD from the files on your HDD and use
the original CD to make a coaster or an attractive shiny mobile.

If you make a new folder on your HDD and just copy the files from the
CD to the HDD, what happens?

If the copy fails, does the message really say "there is a problem
with the OEM" or does it say something else?

If you think your CD drive itself might be faulty, copy the contents
of the CD to the HDD on another system.

Use the process of elimination to see if the CD media is defective or
there is some other problem.


If you want to test your RAM with memtest86+, here is how to do that:

Run a test of your RAM with memtest86+ (I know it is boring and will
cost you a CD).

Memtest86+ is a more up to date version of the old memtest86 program
and they are not the same.

The memtest86+ will not run under Windows, so you will need to
download the ISO file and create a bootable CD, boot on that and then
run the memtest86+ program.

If even a single error is reported that is a failure and should make
you suspicious of your RAM.

If you have multiple sticks of RAM you may need to run the test on
them one at a time and change them out to isolate the failure to a
particular single stick. Always keep at least the first bank of RAM
occupied so the test will find something to do and there is enough to
boot your system.

Sometimes, reseating the RAM in the slots will relieve the error but a
failure is still cause for suspicion.

The file and instructions are here:

http://www.memtest.org/

Here is a link that show you have to create and use the memtest86+ CD:

http://www.geekstogo.com/forum/Guide-to-using-Memtest86-t246994.html

If someone says to run memtest86, you can tell them to go pound sand
and that you know memtest86+ supercedes memtest86 and here's why:

http://en.wikipedia.org/wiki/Memtest86

 

[Daave]

I purchased a Win XP Pro OEM CD on ebay several months back. The
package was sealed, and it included a COA. When I ran the setup
today in a new PC I built, it stopped numerous times with a popup
saying a certain .dll can not be copied (duser.dll;
wind_w.chg.wmp.dll, etc). It gave me the choice to try again with
Enter; and most of the time it went on copying dlls in the setup. I
got thru about half a dozen of those problems, and when the copying
portion of the installation was about completed, a popup said STOP:
c0000221 {Bad Image Checksum} The image dll url.dll is possibly
corrupt. The header checksum does not match the computed checksum.
From that point the installation failed, of course.
I'm past the 45 day deadline for ebay to help me. Is there any chance
Microsoft will provide a replacement CD? Yeah, I know, two chances,
slim and none...

TIA

Have you ruled out hardware problems such as a bad optical drive or bad
RAM?

 

[Doug W.]

Sometimes "factory" discs are just plain dirty. I have had some
that just required a few swipes with a clean old T-shirt to make
them perfectly readable. You would be surprised how smeary some
of them are. Another thing is how people handle discs, geez I
just wince to see how some users put fingerprints all over them.

A lens cleaner doesn't cost much either and should be used
periodically, especially for drives where smoke and smoking is
involved.
==

 

[PA Bear [MS MVP]]

You got what you paid for. Since you didn't obtain the disk from MS, MS
doesn't want to hear about it.

 

[Daave]

Not a bad suggestion.

Sometimes "factory" discs are just plain dirty. I have had some
that just required a few swipes with a clean old T-shirt to make
them perfectly readable. You would be surprised how smeary some
of them are. Another thing is how people handle discs, geez I
just wince to see how some users put fingerprints all over them.

A lens cleaner doesn't cost much either and should be used
periodically, especially for drives where smoke and smoking is
involved.
==

 

[SC Tom]

You got what you paid for. Since you didn't obtain the disk from MS, MS
doesn't want to hear about it.

I don't really think that's correct. I've never bought any MS software
directly from MS, but have always had support from them (until the lifecycle
ran out).

 

[Bruce Chambers]

I purchased a Win XP Pro OEM CD on ebay several months back. The package
was sealed, and it included a COA. When I ran the setup today in a new PC I
built, it stopped numerous times with a popup saying a certain .dll can not
be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice to
try again with Enter; and most of the time it went on copying dlls in the
setup. I got thru about half a dozen of those problems, and when the
copying portion of the installation was about completed, a popup said STOP:
c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt.
The header checksum does not match the computed checksum. From that point
the installation failed, of course.

Problems copying files or corrupted files during installation (even
a Repair installation) are most often caused by defective, incompatible,
or sub-standard hardware; in order of likelihood, either RAM, the hard
drive, or the motherboard. On very rare occasions the CD drive or
installation CD is the problem, but you seem to have eliminated this
possibility.

Start with testing the RAM. You might try MemTest86:
http://www.memtest86.com/ It's free. Then you can download and use the
hard drive manufacturer's diagnostic utility to test the hard drive. If
both RAM and hard drive test out clean, check with the motherboard
manufacturer for any diagnostic utilities.

I'm past the 45 day deadline for ebay to help me. Is there any chance
Microsoft will provide a replacement CD? Yeah, I know, two chances,
slim and none...

You're correct. Microsoft provides no support for OEM software. Only
the seller can provide that support.




--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

 

[PA Bear [MS MVP]]

Support's one thing, replacing an OEM disk's another.

 

[Sprechen sie von C++]

I have seen this problem before, try a new drive. they do not last forever.

 

[SC Tom]

Ah, I see what you're saying.

Support's one thing, replacing an OEM disk's another.