Default Mails are delivered to has changed?? Please help.

[Guest]

hey there,

Details: Windows XP, running Outlook XP. An Exchange Server account and a
new IMAP Account.

A colleague of mine had moved his emails from his Exchange account to a new
IMAP account, he then closed Outlook and on re-opened it and the message "The
location messages are delivered to has changed for this user profile..... ".
He clicked yes here and then on opening he saw that the mails in the Inbox /
Sent Items / Contacts had disappeared. All emails that he had not moved were
still in place without issue.

I checked the Exchange Server and found that they had moved from there. I
also checked all .pst files and they were not stored.

Does anybody know where these messages might be?

Thanks hugely for any help....

Ben

 

[Brian Tillman]

Does anybody know where these messages might be?

Where does Tools>Email Accounts>Next indicate his delivery location resides?

 

[Guest]

It says to his Mailbox on his Exchange account and although all new messages
are being delivered there, the old ones are not, neither are his contacts,
but as stated yesterday, all subfolders of the inbox are there as are all the
mails in these subfolders and all sent items.

Benny :-\

 

[Brian Tillman]

It says to his Mailbox on his Exchange account and although all new
messages are being delivered there, the old ones are not, neither are
his contacts, but as stated yesterday, all subfolders of the inbox
are there as are all the mails in these subfolders and all sent items.

Did he have any PSTs open that he specified as the delivery location? I
don't think you can specify an IMAP store as the delivery location.
Specifying a location other than the Exchange mailbox will move items from
Exchange to the new delivery location. If that's what happened, he should
be able to locate that message store and move the items back.

Maybe I just don't understand.

 

[Guest]

Ok, this is exactly what happened.

My colleague created a new account (IMAP Account) and it was on the same
profile that he already had setup with his Exchange Account, so that he could
open the IMAP account and manually move messages across from the Exchange
Account to the other. On adding this new account, a new data file was
created. He then closed Outlook and re-opened it, on re-opening he got the
message "The location messages are delivered to has changed for this user
profile. To complete this operation you may need to copy the contents of the
old Outlook folders to the new Outlook folders. Some of the shortcuts on the
Outlook Bar may no longer work. Do you want Outlook to recreate your
shortcuts? All shortcuts you have created will be removed." Then there is an
option yes or no. He clicked yes.

Outlook then opened and he found that the messages he had copied over had
gone, as well as the contacts, which he had also copied over.

I opened all .pst files and none of them contained any of these mails.
Everything that he hadn't copied remained in place. I checked the Exchange
server and found that the missing mails had gone from there also, which leads
me to believe that they must be stored locally somwehere, but I have no idea
where or if they are stored at all.

I hope this makes sense. :-\

Thanks Brian

BennyIT

 

[Brian Tillman]

My colleague created a new account (IMAP Account) and it was on the
same profile that he already had setup with his Exchange Account, so
that he could open the IMAP account and manually move messages across
from the Exchange Account to the other. On adding this new account, a
new data file was created.

IMAP accounts create a local PST to be used as a cache to mirror the
on-server folders. Messages are not stored locally in that cache until you
actually read a message.

He then closed Outlook and re-opened it,
on re-opening he got the message "The location messages are delivered
to has changed for this user profile. To complete this operation you
may need to copy the contents of the old Outlook folders to the new
Outlook folders. Some of the shortcuts on the Outlook Bar may no
longer work. Do you want Outlook to recreate your shortcuts? All
shortcuts you have created will be removed." Then there is an option
yes or no. He clicked yes.

And you're saying that _after_ he did this, his delivery location still
showed his Exchange mailbox?

I can't explain this, but as far as I can tell, you can't select an IMAP
account as the delivery location. I can imagine forcing the issue, though,
by clicking "New Outlook Data File" just to the right of "Delivery new
e-mail to the following location" and then browsing to an existing IMAP
cache PST. I'm loathe to experiment, but perhaps I'll try by creating a new
IMAP account on the server to which I have access.

Outlook then opened and he found that the messages he had copied over
had gone, as well as the contacts, which he had also copied over.

And they were not in the IMAP folders? It would have been instructive to
know where the delivery location was pointing prior to to the stop and
restart of Outlook.

I opened all .pst files and none of them contained any of these mails.

Including the IMAP cache? Try opening it as an ordinary PST in a new
profile.

Everything that he hadn't copied remained in place. I checked the
Exchange server and found that the missing mails had gone from there
also, which leads me to believe that they must be stored locally
somwehere, but I have no idea where or if they are stored at all.

Items that are moved from Exchange to another message store may be
recoverable by the Recover Deleted Items function in Exchange, but I don't
know enough about it to say for sure. Just trying to mention another place
to look. And of course, there's always the backup of the mailbox that the
Exchange admins should have been making.