Dear British Telecom ...

[muckshifter]

Can you please fix my broadband connection, NOW!

Can I please talk to the SAME 'representative' I talked to just 10 minis ago, will save the 15mins we go through every time and I maybe get used to the one Indian accent ... the girls at least listen to you.


Just so we are on the same wavelength, some helpful notes ...

I am a long suffering customer

I have "checked" the main BT supplied NTE5 socket, it's exactly the same as it was last time I was asked to unscrew it. Yes, it still has the two screws. Isn't that "job" restricted to BT engineers?

I have a new modem, It's the last one you sent me, BTHH v2 ... maybe you can send me the v2.5 one and we'll try that out.

I have two new filters, but I can always go get more, I'll send you the bill

I have tried a different Ethernet card/connection/cable ... NO!! I don't use wireless, I'm not completely mad, yet

When you say/promise that a tier 2 advisor will phone me back today/tomorrow, try to keep your promise ... has never happed yet.

Compensation ... as note above, I don't believe you, you really gonna give me a discount on my next bill ... I won't hold my breath, OK


oh, I just lost connections ... phoning you now.


regards
long suffering idiot for resigning up to BT total crap

 

[Quadophile]

Mucks,

I feel for you, it must be extremely frustrating with all that crap you are going through.

Allow me to relate something which I had to go through.


I had to go through the same thing recently albeit it was the cell phone company. My cell phone (a blackberry flip 8220) was changed 4 times and every time had the same problem, finally they agreed to change the model of the phone (blackberry Curve 8520) which I am now using.

Every instance it was 1-2 hours on the phone, first customer service, then technical support, repeating same thing twice. Every time the phone arrived I had to back up the data, and transfer the stuff to the new phone (2 hours every time for the whole process). Not to mention repackaging the old phone and dropping it off to UPS store so that I could get a proof of return. The requirement is max 10 days otherwise I would be charged $291 for the old phone not returned.

For the new phone since the model was changed I had to uninstall the old software and reinstall the new software with the provided cd. I had to manually update everything on the new phone since it was a newer model and to avoid the conflicts with hardware and software.

New technology may be good but we have to pay a very heavy price for it.

 

[V_R]

I have "checked" the main BT supplied NTE5 socket, it's exactly the same as it was last time I was asked to unscrew it. Yes, it still has the two screws. Isn't that "job" restricted to BT engineers?

Customers are allowed to use the test socket behind the face plate, to test the line, the test socket eliminates any internal wiring.

Not allowed to get any further back than that though.

 

[muckshifter]

Customers are allowed to use the test socket behind the face plate, to test the line, the test socket eliminates any internal wiring.

Not allowed to get any further back than that though.

ah, ok, then how meny time must I do that in the day ... every time I phone, I don't think so.

the last call found a "fault on the line" and I'll get a visit from an "engineer" ... tomorrow, after 1pm, and before 6pm ... I'm not gonna hold my breath.

I have access, but it's been only lasting 5-10mins before modem goes on a break.


I have had ...

the servers were at fault

there is no fault

I'll get a lvl 2 tech to phone you back

I can find no fault

the spaceship passed critically close to the planet Earth and upset the Arabs so we not getting any oil to fuel the servers

there is no fault

oh, you seem to have a faulty line ... ah ha, gotcha


I WANT TO PLAY MY GAME



time for more coffee

 

[Anon_F]

the spaceship passed critically close to the planet Earth and upset the Arabs so we not getting any oil to fuel the servers

See i knew their would be a decent excuse if you waited long enough!

 

[floppybootstomp]

Sorry to hear of probs Mr Mucks

I think it was around '76 I first had problems with BT.

Nothing's changed.

 

[captain zed]

Can you not threaten to get a different supplier and stop using them ?

 

[V_R]

ah, ok, then how meny time must I do that in the day ... every time I phone, I don't think so.

the last call found a "fault on the line" and I'll get a visit from an "engineer" ... tomorrow, after 1pm, and before 6pm ... I'm not gonna hold my breath.

Just leave it there for now, so if they ask you can just etll them its already connected to the test socket.

Also try this...

(You need a standard BT corded phone)

- Plug the phone into the test socket without anything else connected, not even a filter.
- Dial 17070 option 2 - Quiet line test.
- Can you hear any crackling, buzzing or anything that isn't complete silence?
- If so tell BT you have a broadband fault not a phone line fault, If you haven't already, That should trigger them to send 'a Broadband Specialist'

Though it will probably be to late now as ones is on the way in tomorrow.

 

[muckshifter]

18,731 Kbps yes, I know it will have to "settle down" over a period of time, but hey, it looks good.

I think they fixed it


a very nice chap 'found the problem" to be, cough, my extension cable

he gone, and it's still working.

 

[V_R]

Ah nice speed, is that ADSL2+ or VDSL?

 

[muckshifter]

spoke too soon

 

[muckshifter]

Ah nice speed, is that ADSL2+ or VDSL?

WTF is they?

at the moment, it's back to yesterday, 5mins on 10mins off



got a nice new extension

 

[Ian]

WTF is they?

Basically, faster ADSL

http://en.wikipedia.org/wiki/ADSL2+
http://en.wikipedia.org/wiki/VDSL (Very-high-bitrate digital subscriber line)

 

[V_R]

lol, just wondering what package your on. It is the new 'Infinity' service? (Fibre)

a very nice chap 'found the problem" to be, cough, my extension cable

Oh, you want to watch that, thats is deemed as an internal fault and you will be liable for the call out charge of ~£120


Did you try the quite line test?
Try the router direct into the test socket?

 

[muckshifter]

no, no "new" package or fibers, just renewed old contract ... if they think for one minuet I'm paying for any "work" done, they don't know me that well.

It "will settle down" over 10days is what I was told, however, last fellow seen a fault on the line ... I ain't waiting 10 days and paying for it. They fix it within 72 hrs, I'm a reasonable man, or I sight them with breach of contract.

I think they got the message, we shall see when new engineer calls out ... oh, just had them call me is it better now

NO!! it bloody isn't ... I repeat, you have 72hrs, have a nice day.

 

[Anon_F]

Sorry your still having trouble Muckshifter.
We switched from BT to Sky and have not had any trouble since.

 

[floppybootstomp]

18,731 Kbps yes, I know it will have to "settle down" over a period of time, but hey, it looks good.

I think they fixed it


a very nice chap 'found the problem" to be, cough, my extension cable

he gone, and it's still working.

You've got some bottle, owning up to that, lol

Glad things are sorted

 

[floppybootstomp]

Oh, just read page two of the thread - scratch that comment.

Keep us posted Mucks.

I have a BT phone line, incidentally, as I consider that option to be the best of a bad bunch, but that's it.

And I can still pay my bill quarterly which I believe is becoming rarer and rarer.

 

[muckshifter]

the phone rang this morning ...

"is that Mr **********-*******"
yes?
"how is your internet connection today"
It's 20past 8 in the morning, buy a watch, I'll go get me breakfast ... goodbye!

NOW I'm on the internet ... phone me laters.

 

[muckshifter]

still screwed up, waiting for second engineer scheduled for the 18th