critical error and system shuts down

[jenny]

I keep getting "critical error" messages and XP then shuts
down and re-starts the computer, then wants to send
an "error message" to microsoft. How do I stop
the "crittical errors" and shut downs? It's a legitimate
copy of XP and errors occur often when I'm on the
internet. VET has been updated and reports no viruses.
thanks

 

[Kelly]

Hi Jenny,

Serious error or critical error? If the former:

Use one of these three options.

Right Click the My Computer Icon/Properties/Advanced/
Performance/Settings/Advanced/Change.

1. Set Page File to 0, ok your way out and reboot. Then follow the same
procedure and reset the Page File to System Managed File.

2. No Page File. Reboot. Then delete C:\Pagefil.Sys then revert the page
file setting.

3. Set the swap file size to zero, reboot. Re-set to System Managed,
reboot. Reset the Custom setting, reboot.

By default when WinXP encounters a system failure, it reboots without
warning. The setting that controls this can be changed:

Control Panel/System/Advanced/Settings (Startup & Recovery)/System
Failure/Uncheck-Automatically Restart.

You can use Event Viewer to view and manage the event logs, gather
information about hardware and software problems, and monitor Windows
security events.

To view the event log: Administrative Tools/Event Viewer or
Start/Run/eventvwr.

To review Shutdown Event Tracker data, Open Event Viewer. Click System Log,
scroll to the Event column, and find entries with the number 1075.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427

And also:

Go to Start/Run/Msinfo32/Hardware Resources, Components/Problem Devices and
Software Environment/Windows Error Reporting.

Go to Help and Support/Pick a Task (left side)/Use Tools to view.../(left
pane)My Computer Information/(right pane)View the status of my system
hardware and software/Hardware/Update and Troubleshooters.

How to Troubleshoot Hardware and Software Driver Problems
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322205

Try running the DirectX Tool: Start/Run/Dxdiag, Lower Hardware Acceleration
(Display/Settings/Advanced/Troubleshoot/Hardware Acceleration). Check
System Info for problematic issues: Start/Run/Msinfo32/Hardware Resources
and Components/Problem Devices and Software Environment/Windows Error
Reporting.

Report Error's to Microsoft automatically

Start/Run/gpedit.msc/Computer Configuration/Administrative
Templates/System/Error Reporting. Right click Report Errors/Properties.
Check off Enable and then check off, Do not display links to any MS provided
more information web sites. Apply, ok.

 

[Speedball]

I have the exact problem ... just posted a message about
this ... been happening for about a month now.......
cleaned out all my unnecessary drivers, updated windows,
added all the patches, updated virus and firewall ..... I
have no idea what casues this ... but am glad to see I'm
not the only one with this problem..... if you find out
the casue ...please let me know.

Thanks,

Scot

 

[Tumbleweed]

I keep getting "critical error" messages and XP then shuts
down and re-starts the computer, then wants to send
an "error message" to microsoft. How do I stop
the "crittical errors" and shut downs? It's a legitimate
copy of XP and errors occur often when I'm on the
internet. VET has been updated and reports no viruses.
thanks

Turn off the auto restart this might help you to see the error message.
Then post that here.

control panel >system>advanced>startup and recovery settings