Kake said:Thanks again Nepatsfan,
I will pursue your suggestions... this'll take a few days cos I'm in
Australia and my brother who's computer I wish to drive, is in the England. I
note your comment about Windows Messenger and we have at least reached that
interaction successfully... the hiccup is that upon receiving a "Remote
Assist" [RA], and my acceptance thereof, the systems drops and advises me
that I either {1} do not have RA on my system or that {2} I have it disabled
it. Item {1} is definitely not correct as I do have RA. For Item {2}, because
I will be the "Helper" I have the relevant options, in RA, unchecked... I
point out though that I have tried all combinations of checked and unchecked
boxes and the result is always the same.
Thanks again... I will post again once we pursued this matter further.
Ciao -- Kake
Nepatsfan said:If you're having a problem running Remote Assistance, you might
want to post your question to this newsgroup:
http://support.microsoft.com/newsgr...oft.public.windowsxp.work_remotely&sloc=en-us
From what I've seen there are two areas that cause the most
problems with Remote Assistance. First is a misconfigured
firewall. If you're using the built in Windows XP firewall, you
need to allow Remote Assistance on the Exceptions page. Second is
trying to use email to initiate the RA session when one or both
of the computers are behind a router. I've found it a lot easier
to use Windows Messenger in this situation.
If you post a question to the remote group make sure you mention
if the computers are using firewall programs or routers.
Kake said:Hi Nepatsfanagain,
I managed to get a successful "Remote Assistance" session with
my bro in
UK... this was achieved by disabling "Zone Alarm" on my and my
bro's
computers and then enabling MS Windows Firewall... and all this
before
attempting to start MS Windows Messenger. It then went like a
dream... thanks
again.
Regards Kake
Kake said:Thanks again Nepatsfan,
I will pursue your suggestions... this'll take a few days cos
I'm in
Australia and my brother who's computer I wish to drive, is in
the England. I
note your comment about Windows Messenger and we have at least
reached that
interaction successfully... the hiccup is that upon receiving
a "Remote
Assist" [RA], and my acceptance thereof, the systems drops and
advises me
that I either {1} do not have RA on my system or that {2} I
have it disabled
it. Item {1} is definitely not correct as I do have RA. For
Item {2}, because
I will be the "Helper" I have the relevant options, in RA,
unchecked... I
point out though that I have tried all combinations of checked
and unchecked
boxes and the result is always the same.
Thanks again... I will post again once we pursued this matter
further.
Ciao -- Kake
Nepatsfan said:If you're having a problem running Remote Assistance, you
might
want to post your question to this newsgroup:
http://support.microsoft.com/newsgr...oft.public.windowsxp.work_remotely&sloc=en-us
From what I've seen there are two areas that cause the most
problems with Remote Assistance. First is a misconfigured
firewall. If you're using the built in Windows XP firewall,
you
need to allow Remote Assistance on the Exceptions page.
Second is
trying to use email to initiate the RA session when one or
both
of the computers are behind a router. I've found it a lot
easier
to use Windows Messenger in this situation.
If you post a question to the remote group make sure you
mention
if the computers are using firewall programs or routers.
--
Nepatsfan
Thanks Nepatsfan... for this advice, very useful... As it
happens it finally
took me to an area which I'd visited before... I was
hoping to
find some
startling info, never mind... thanks again
:
There are other ways to reach System Properties.
1. Right click My Computer and select Properties from the
drop
down menu.
2. Hold down the Windows key + the Break key at the same
time.
The Windows key is usually located between CTRL and ALT.
The Break key is usually located at top far right of your
keyboard.
FYI, in Control Panel look for a line in the column on
the
left
titled "Switch to Category View". You should now see
"Performance
and Maintenance" listed in the right hand pane.
Click "Switch to Classic View" to return to your previous
setting.
--
Nepatsfan
I am to : Click Start, click Control Panel, click
Performance
and
Maintenance, and the click System......I am unable to
locate
"Performance and
Maintenance" in my Control Panel. Can you direct me as
there
where it
is??????? Thanks, LA
Kake said:I can't help as I am after the exact same information. The reason I need thi
information is to enable or disable "Remote Assistance"... this very
irritating when a Microsoft help area asks one to select an icon that doesn't
exist. Any clues would be appreciated... thanks
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