Computer not meeting minimum requirements

[Guest]

Can anyone help me, Please... for weeks now every time I try to update or
download the place i try to download from states that my computer does not
meet minimum requirements. I am running windows xp home edition, and also
every requirement they ask for, I have seeing that my computer is fairly new
(8 months). Why are the site not regonizing, states also incompatible OS?
please help

 

[RWS]

Can anyone help me, Please... for weeks now every time I try to update or
download the place i try to download from states that my computer does not
meet minimum requirements. I am running windows xp home edition, and also
every requirement they ask for, I have seeing that my computer is fairly new
(8 months). Why are the site not regonizing, states also incompatible OS?
please help

 

[Guest]

I am trying to download and update new software from sbc yahoo/dsl, they
can't seem to help me...very upsetting. my computer meets ALL the needs, can
you answer me why?

 

[Frank Saunders, MS-MVP OE]

I am trying to download and update new software from sbc yahoo/dsl,
they can't seem to help me...very upsetting. my computer meets ALL
the needs, can you answer me why?

What did SBC Yahoo say when you telephoned Technical Support?

--
Frank Saunders, MS-MVP OE/WM
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Jon Kennedy]

It's possible the UserAgent entry in the registry of that computer is the
issue. The web site looks for that to see what browser you are using and to
change it's web page display as appropriate.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings

For WinXP and IE 6 the value should be - Mozilla/4.0 (compatible; MSIE 6.0;
Win32)

More info: http://support.microsoft.com/kb/827326/en-us - see the
Resolution section.

 

[Robert Aldwinckle]

It's possible the UserAgent entry in the registry of that computer is the
issue. The web site looks for that to see what browser you are using and to
change it's web page display as appropriate.

Jon,


In that case she could test what is being sent using this page

http://www.fiddlertool.com/useragent.aspx

Also, at least for IE7 users, there is a list of reg files at the bottom
which could be used to reset the User-Agent to something more
compatible. Notice that the registry entries involved may be more arcane
than is implied by that KB article you cited. This fact, is further
supported by a reply I received from Jesper Ohlsson [MSFT] a few
years ago

http://groups.google.com/group/micr....ieak/msg/f75ebb8d3b1cde3c?hl=en&lr=&c2coff=1


FYI

Robert Aldwinckle
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