can't send emails using my optimum account

[Julie]

i don't know what happened... everything was working fine, but now I can't
send emails. When I open windows mail i get "one or more messages in your
Outbox do not have a valid account specified. Would you like to use your
default account to send these messages?"

I hit yes & nothing happens... So now I hit send/receive and the error
message says your SMTP server has not responded in 60 seconds. Would you like
to wait another 60 seconds for the server to respond?
Account: mail.optonline.net
Server: mail.optonline.net

So i hit stop & I get this message:

Subject 'TEST', Account: 'mail.optonline.net', Server: 'mail.optonline.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19

Someone please help me!?!

 

[Gary VanderMolen]

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[Julie]

I'm going to try that. Thanks for your help. But why would my antivirus
suddenly interfere? I haven't changed anything...

 

[Gary VanderMolen]

Antivirus problems can develop over time, and are often triggered
by an automatic update to the program.

 

[JOHNWBRADYYORKY]

i don't know what happened... everything was working fine, but now I can't
send emails. When I open windows mail i get "one or more messages in your
Outbox do not have a valid account specified. Would you like to use your
default account to send these messages?"

I hit yes & nothing happens... So now I hit send/receive and the error
message says your SMTP server has not responded in 60 seconds. Would you like
to wait another 60 seconds for the server to respond?
Account: mail.optonline.net
Server: mail.optonline.net

So i hit stop & I get this message:

Subject 'TEST', Account: 'mail.optonline.net', Server: 'mail.optonline.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19

Someone please help me!?!

 

[Cheri]

I am using windows live from vista and all the sudden have the same message.
When I select to send from default account so far it lets me and message is
sent. I have gotten the do you want to wait another 60 seconds again before
and have called about it and noone seems to be able to help. What I do is
close mail down and wait a few min and restart it. I haven't deleted it yet
but thats my next move since noone seems to know how to fix it. Calling
microsoft was no help in the least.

 

[Gary VanderMolen]

It isn't clear what you mean by "windows live". Windows Live is the group
name for a whole suite of programs, see
http://download.live.com

Please give us the exact name of your email program so we can help you better.

If your mail program is named Windows Mail, do this:
When you get the "do you want to wait" popup, click No or Cancel.
This should bring up an error message. Right-click on your error message,
copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.