Can't delete phantom Add-in

[Craig Torell]

I am using Office 2007 Ultimate under XP SP3. I was using Symantec Anti-Virus
("SAV") 10.1 (Small Business Edition) to scan emails. I uninstalled SAV and
installed Norton Anti-Virus 2008 in its place. Now, the first time I try to
open an email after opening Outlook 2007, I get the following error: "The
Add-in 'Symantec AntiVirus 10.1' (C:\Program
Files\Symantec_Client_Security\Symantec AntiVirus\vpmsece4.dll) cannot be
loaded and has been disabled by Outlook. Please contact the Add-in
manufactuer for an update. If no update is available, please uninstall the
Add-in."

Outlook shows no Add-ins with this name (disabled or otherwise) in the
Trusted Add-in list. There is obviously some vestigial part of Symantec
AntiVirus hanging around but I cannot find it, and Symantec cannot help me,
other than supplying a manual procedure to remove the product, which was
ineffective. I have done the following:
1. Uninstalled Norton Anti-Virus.
2. Followed SAV 10.1 manual removal procedure, including removal of every
reference to Symantec in the registry. Before even doing this I checked and
found that there was no reference to vpmsece4.dll in the the registry (nor
was it present anywhere on the hard drive, nor does the dll name occur [in
readable form] within any file on the drive other than the original
installation log - which references a now-deleted folder), nor was the
Symantec folder present on my hard drive.
3. Ran Office 2007 Ultimate "Repair" option from Control Panel.

Still get the error message. How do I get Outlook to stop looking for this
deleted Add-in? Do I need to uninstall Outlook and reinstall it, or will that
even make a difference?

Thanks for any help you can give!

 

[Hal Hostetler [MVP P/I]]

Interesting...that qualifies as a jump from a frying pan into a deep fat
fryer. Uninstall Norton and then run their debris removal tool; Norton's
uninstaller leaves a good deal of crud behind:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Download and run the Norton Removal Tool

Once that's done, you can re-install Norton WITHOUT any of it's email
scanning components. Email scanning on anything but the email server,
itself, WILL eventually create problems,. You do net need email scanning,
it is redundant, it does nothing but create problems, and your system will
be fully protected without it, provided you keep the file system scanner up
to date.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Roady [MVP]]

See http://www.msoutlook.info/question/88

If that doesn't reveal anything either, reset extend.dat by renaming it to
extend.old
See http://www.msoutlook.info/question/19

 

[Craig Torell]

Yep, renaming extend.dat did it. Outstanding! THANK YOU!!!

See http://www.msoutlook.info/question/88

If that doesn't reveal anything either, reset extend.dat by renaming it to
extend.old
See http://www.msoutlook.info/question/19

I am using Office 2007 Ultimate under XP SP3. I was using Symantec
Anti-Virus
("SAV") 10.1 (Small Business Edition) to scan emails. I uninstalled SAV
and
installed Norton Anti-Virus 2008 in its place. Now, the first time I try
to
open an email after opening Outlook 2007, I get the following error: "The
Add-in 'Symantec AntiVirus 10.1' (C:\Program
Files\Symantec_Client_Security\Symantec AntiVirus\vpmsece4.dll) cannot be
loaded and has been disabled by Outlook. Please contact the Add-in
manufactuer for an update. If no update is available, please uninstall the
Add-in."

Outlook shows no Add-ins with this name (disabled or otherwise) in the
Trusted Add-in list. There is obviously some vestigial part of Symantec
AntiVirus hanging around but I cannot find it, and Symantec cannot help
me,
other than supplying a manual procedure to remove the product, which was
ineffective. I have done the following:
1. Uninstalled Norton Anti-Virus.
2. Followed SAV 10.1 manual removal procedure, including removal of every
reference to Symantec in the registry. Before even doing this I checked
and
found that there was no reference to vpmsece4.dll in the the registry (nor
was it present anywhere on the hard drive, nor does the dll name occur [in
readable form] within any file on the drive other than the original
installation log - which references a now-deleted folder), nor was the
Symantec folder present on my hard drive.
3. Ran Office 2007 Ultimate "Repair" option from Control Panel.

Still get the error message. How do I get Outlook to stop looking for this
deleted Add-in? Do I need to uninstall Outlook and reinstall it, or will
that
even make a difference?

Thanks for any help you can give!

 

[Roady [MVP]]

Your welcome!

Yep, renaming extend.dat did it. Outstanding! THANK YOU!!!

See http://www.msoutlook.info/question/88

If that doesn't reveal anything either, reset extend.dat by renaming it
to
extend.old
See http://www.msoutlook.info/question/19

I am using Office 2007 Ultimate under XP SP3. I was using Symantec
Anti-Virus
("SAV") 10.1 (Small Business Edition) to scan emails. I uninstalled SAV
and
installed Norton Anti-Virus 2008 in its place. Now, the first time I
try
to
open an email after opening Outlook 2007, I get the following error:
"The
Add-in 'Symantec AntiVirus 10.1' (C:\Program
Files\Symantec_Client_Security\Symantec AntiVirus\vpmsece4.dll) cannot
be
loaded and has been disabled by Outlook. Please contact the Add-in
manufactuer for an update. If no update is available, please uninstall
the
Add-in."

Outlook shows no Add-ins with this name (disabled or otherwise) in the
Trusted Add-in list. There is obviously some vestigial part of Symantec
AntiVirus hanging around but I cannot find it, and Symantec cannot help
me,
other than supplying a manual procedure to remove the product, which
was
ineffective. I have done the following:
1. Uninstalled Norton Anti-Virus.
2. Followed SAV 10.1 manual removal procedure, including removal of
every
reference to Symantec in the registry. Before even doing this I checked
and
found that there was no reference to vpmsece4.dll in the the registry
(nor
was it present anywhere on the hard drive, nor does the dll name occur
[in
readable form] within any file on the drive other than the original
installation log - which references a now-deleted folder), nor was the
Symantec folder present on my hard drive.
3. Ran Office 2007 Ultimate "Repair" option from Control Panel.

Still get the error message. How do I get Outlook to stop looking for
this
deleted Add-in? Do I need to uninstall Outlook and reinstall it, or
will
that
even make a difference?

Thanks for any help you can give!