can't connect to net via dialup isp

[Mike Hollywood]

A neighbor's laptop, running XP home, worked fine for the past 3 years.
She uses a 56k dialup ISP. A couple of weeks ago, it would connect to their
server,
but her home page didn't come up. She could launch IE6 after the connect
and then access sites by typing them in the address bar. Then last week
that stopped working too, so now she can't connect at all.
The HP tech people walked her through a system restore from mid april,
but that didn't fix it. Then they told her the winsock was shot and she
should uninstall SP2 and then reinstall it, and then reinstall the winsock
layer.
Does that sound right?

Can anybody suggest something else to try?

Thanks,

MIke

 

[Vincenzo Di Russo [MVP]]

A neighbor's laptop, running XP home, worked fine for the past 3 years.
She uses a 56k dialup ISP. A couple of weeks ago, it would connect to
their server,
but her home page didn't come up. She could launch IE6 after the connect
and then access sites by typing them in the address bar. Then last week
that stopped working too, so now she can't connect at all.
The HP tech people walked her through a system restore from mid april,
but that didn't fix it. Then they told her the winsock was shot and she
should uninstall SP2 and then reinstall it, and then reinstall the winsock
layer.
Does that sound right?

Can anybody suggest something else to try?

Thanks,

MIke

Try this...
Start -> Run -> cmd -> OK.
At command prompt type "netsh winsock reset" (without quotes).
Reboot.

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer since 2003
My Blog: http://blogs.dotnethell.it/vincent/
My Home:

 

[Mike Hollywood]

thanks for the reply! It's all straightened out now.
I went over this morning and uninstalled Norton, and installed AVG
and ran it. AVG found a trojan and removed it, so maybe that's what
screwed things up in the first place but I really don't know for sure.
AVG is in Germany and they give away a free version if its only for
use on a home computer. It's the best anti-virus I've found.

The info about not being able to connect was wrong. What she ment was
she wasn't going to her home page. It got hi-jacked somewhere and took
her to a server that wasn't there so she got the white screen thing you
get when you can't get to a website, so just
resetting the home page fixed that. The other thing was her email didn't
work, she was using outlook express, and she had the password wrong
to get into her account, and used the auto connect feature, so it would
get to checking the acct info and bork. All's well.

Thanks again for taking the time to help with this.

Mike

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[Vincenzo Di Russo [MVP]]

Thanks for the feedback, Mike.

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer since 2003
My home:
My Blog: http://blogs.dotnethell.it/vincent/