internet stopped working

M

Mike Hollywood

A neighbor's laptop, running XP home, worked fine for the past 3 years.
She uses a 56k dialup ISP. A couple of weeks ago, it would connect to their
server,
but her home page didn't come up. She could launch IE6 after the connect
and then access sites by typing them in the address bar. Then last week
that stopped working too, so now she can't connect at all.
The HP tech people walked her through a system restore from mid april,
but that didn't fix it. Then they told her the winsock was shot and she
should uninstall SP2 and then reinstall it, and then reinstall the winsock
layer.
Does that sound right?

Can anybody suggest something else to try?

Thanks,

MIke
 
F

Frank Saunders, MS-MVP OE

Mike Hollywood said:
A neighbor's laptop, running XP home, worked fine for the past 3 years.
She uses a 56k dialup ISP. A couple of weeks ago, it would connect to
their server,
but her home page didn't come up. She could launch IE6 after the connect
and then access sites by typing them in the address bar. Then last week
that stopped working too, so now she can't connect at all.
The HP tech people walked her through a system restore from mid april,
but that didn't fix it. Then they told her the winsock was shot and she
should uninstall SP2 and then reinstall it, and then reinstall the winsock
layer.
Does that sound right?

Can anybody suggest something else to try?

Thanks,

MIke
Click to expand...

In the command window type
netsh winsock reset
 
G

Guest

Mike Hollywood said:
A neighbor's laptop, running XP home, worked fine for the past 3 years.
She uses a 56k dialup ISP. A couple of weeks ago, it would connect to their
server,
but her home page didn't come up. She could launch IE6 after the connect
and then access sites by typing them in the address bar. Then last week
that stopped working too, so now she can't connect at all.
The HP tech people walked her through a system restore from mid april,
but that didn't fix it. Then they told her the winsock was shot and she
should uninstall SP2 and then reinstall it, and then reinstall the winsock
layer.
Does that sound right?

Can anybody suggest something else to try?

Thanks,

MIke
Click to expand...

Hi Mike,
For winsockFix try this Link:
http://www.nasstec.co.uk/tools.html
and look for winsockFix, Download it and Double click the Folder on your
Desktop or from a Floppy, CD and Click on Fix and wait when it finish.
Try to clear the Caches and go through the setting and don't change any
thing just Click OK on each and Reboot ( I know it sound Stupid but it worked
when the high Tech didn't).
if no Luck after all, try uninstall and reinstall the Dailup on her Computer.
Hope this helps
Please write back with your findings.
Regards
nass
 
L

Larry Gardner

Did your neighbor check her Internet Options | Connections and check to see
what her default connection, and her Start Home Page?
 
M

Mike Hollywood

thanks for the replies! It's all straightened out now.
I went over this morning and uninstalled Norton, and installed AVG
and ran it. AVG found a trojan and removed it, so maybe that's what
screwed things up in the first place but I really don't know for sure.
AVG is in Germany and they give away a free version if its only for
use on a home computer. It's the best anti-virus I've found.

The info about not being able to connect was wrong. What she ment was
she wasn't going to her home page. It got hi-jacked somewhere and took
her to a server that wasn't there so she got the white screen thing you
get when you can't get to a website, so just
resetting the home page fixed that. The other thing was her email didn't
work, she was using outlook express, and she had the password wrong
to get into her account, and used the auto connect feature, so it would
get to checking the acct info and bork. All's well.

Thanks again for taking the time to help with this.
Also thanks a million for the links to the winsock fixes.

Mike.
 
M

Mike Hollywood

thanks for the replies! It's all straightened out now.
I went over this morning and uninstalled Norton, and installed AVG
and ran it. AVG found a trojan and removed it, so maybe that's what
screwed things up in the first place but I really don't know for sure.
AVG is in Germany and they give away a free version if its only for
use on a home computer. It's the best anti-virus I've found.

The info about not being able to connect was wrong. What she ment was
she wasn't going to her home page. It got changed somewhere and took
her to a server that wasn't there so she got the white screen thing you
get when you can't get to a website, so just
resetting the home page fixed that. The other thing was her email didn't
work, she was using outlook express, and she had the password wrong
to get into her account, and used the auto connect feature, so it would
get to checking the acct info and bork. All's well.

Thanks again for taking the time to help with this.
Also thanks a million for the links to the winsock fixes.

Mike
 

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