Can't access Windows Update

[Owen]

Eventhough I have rebooted several times and have not
installed any new software I get the following error and
cannot access windows update:


We're Sorry [Error number: 0x8DDD0007]
Windows Update cannot be displayed because your computer
requires you to restart it in order to finish another
process. For example, you may have installed a program or
update recently. After restarting, click Start, and then
click Windows Update.


How do I fix this

 

[Guest]

I have also been encountering the same error message. I have tried several
things to correct this problem including restarting my computer numerous
times, removing the wuweb.dll file in the system32 folder, and even restoring
my computer. However, none of these things worked.

This probably isn't the answer you want to hear, but the only way I could
find to correct the problem was to completely reinstall the WindowsXP
operating system. It was a hassle, but at least now I am able to recieve
updates.

Sorry this wasn't much help, but after weeks of trying to fix this error
it's the only thing I found that works.

 

[Torgeir Bakken \(MVP\)]

Eventhough I have rebooted several times and have not
installed any new software I get the following error and
cannot access windows update:


We're Sorry [Error number: 0x8DDD0007]
Windows Update cannot be displayed because your computer
requires you to restart it in order to finish another
process. For example, you may have installed a program or
update recently. After restarting, click Start, and then
click Windows Update.

Hi

From Igor Franchuk:

<quote>
I've encountered the same problem as you did today. When searching
the Internet for the same error in hope for a ready solution in
some discussion forum I surfed over quite a few responses and none
of them were solutions.

After giving up I came up with a solution of our problem. It seems
like there was actually a mistake in the previous versions of
windows update.

After disassembling wuweb.dll that is responsible for webControl
update ActiveX object that is actually handling web based updates
I discovered the place where reboot required message is generated.
After looking in around the code I found that the condition
the message is generated is the presence or absence of

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
\WindowsUpdate\Auto Update\RebootRequired

key.

If the key exists - the message is generated by that brand new v5
update and it fails to work further causing [Error number:
0x8DDD0007].

I assume this key was set up in my registry long ago by the when the
old automatic update (taskbar version) was uploading a new software
and failing to install it.

The solution then is simple remove the key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
\WindowsUpdate\Auto Update\RebootRequired

so there would be only

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
\WindowsUpdate\Auto Update

key without RebootRequired entry.

After I removed the key RebootRequired v5 update started to work
happily, and installed a new version of wuauclt.exe


</quote>