can'r remote assist

[Guest]

I try to assist a friend with the remote assitence. He followed the wizard, and I got the email with the request
I placed the right password and i got a failure message: "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again"

we both have XP prof

He has ADSL modem connected tosingle PC
I have ADSL modem - router - my PC

What happend ? why the connection didnt get through ?

 

[Kelly]

Troubleshooting Remote Assistance in Windows XP
Troubleshooting the Remote Assistance Connection Process
Troubleshooting How to Enable Remote Assistance in Windows XP
http://www.kellys-korner-xp.com/xp_resources.htm

Remote Assistance Issues
http://www.kellys-korner-xp.com/xp_remote_desktop.htm