Canoscan N1240U - not recognized in XP

[tonined]

I had to recently reinstall XP Pro and now I can not get the scanner to
be recognized in device manager or as New Found Hardware.

I have followed all of the Canon support suggestions including
uninstalling the drivers. When I try to install from the Canon CD I get
to the point where a window tells me: "the software required to scan
images(the TWAIN driver) is not installed"

I have gone to the Canon support site and downloaded the latest driver
but I continue to get the same message.

It should be noted that the scanner worked after the initial upgrade to
XP. It is only after the second reinstall that I am having this
problem.

Device manager does not list the scanner or other devices - like it had
previously.
Unplugging and replugging has has no effect.

One final note: I took the scanner to my neighbor and when I plugged
into his USB the "New Found hardware wizard" appeared immediately - so
I do not think there is a problem in my cable or the scanner. It
appears to be a software issue.
Any suggestions?

 

[Richard Urban]

I have the same scanner and I have found their setup program most difficult
and frustrating to use. You have to obtain from their website the following
installer package: CanoScan_D1250U2F_CSUv631a

You run the package and it will place a couple folders in the root of C: It
will also open a local web page from the installer. Follow the instructions
"precisely". Can I emphasize that again? "PRECISELY"!

If you don't, the software will not install correctly and you know the
result of that as you are experiencing it.

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Mike Hall \(MS-MVP\)]

I also have a 1240U and have never experienced problems with any of it ..

--
Mike Hall
MVP - Windows Shell/User

 

[tonined]

Are you sure that D1250U2F_CSUv631a

is the proper driver for the N1240U scanner?

I tried it with absolutely no effect. My scanner is still not
recognized in Device Manager nor does "New Found Hardware Wizard" start
up.

Any other sugestions?

Thanks,
Ed