Cannot send email when clicking a link on a web page

G

Gary VanderMolen

I understand you have used Default Programs to verify that Windows
Mail has all of its defaults. You should do the same for IE, since a
URL link is normally passed to IE. It may also help to reset IE:
Tools, Internet Options, Advanced, Reset.

With regard to MailTo links not working, open Default Programs,
click on "Associate...", scroll down to the bottom where the Protocols
are listed, and verify that WM is assigned to MailTo. While you are
there, also verify that IE is assigned to the HTTP protocol.

--
Gary VanderMolen [MS-MVP WLM]


Luann said:
I am having a similar problem as others on this thread. I have never been
able to successfully send an e-mail from a link on a webpage or within an
e-mail (although I can write and send an e-mail in Windows Mail). I used to
have the multiple pages opening in addition to the error message, but my
computer must have downloaded an update that fixed that as I no longer get
the multiple windows. But I still get the error message:
"Could not perform this operation because the default mail client is not
properly installed".

As I said, I have verified that Windows Mail is my default client (it has
all its defaults). I am using gmail that is downloaded into Windows Mail.
Could this have anything to do with it?

Gary VanderMolen said:
Not sure which of several responders you are thanking, but
you are welcome. Next time, kindly reply to the response you
actually used.

--
Gary VanderMolen [MS-MVP WLM]


camplowin said:
Thanks this worked for me also. Wish i would have seen this earlier and not
wasted so much time contacting my IP provider

Thanks again

:

When I click on an email link on a web page I get this message:
Could Not Perform This Operation Because the Default Mail Client Is Not
Properly Installed.
This is a new computer with Vista installed
Any thoughts?
Click to expand...
Click to expand...
Click to expand...
 
F

Frank Saunders MS-MVP IE,OE/WM

Luann said:
I am having a similar problem as others on this thread. I have never been
able to successfully send an e-mail from a link on a webpage or within an
e-mail (although I can write and send an e-mail in Windows Mail). I used
to
have the multiple pages opening in addition to the error message, but my
computer must have downloaded an update that fixed that as I no longer get
the multiple windows. But I still get the error message:
"Could not perform this operation because the default mail client is not
properly installed".

As I said, I have verified that Windows Mail is my default client (it has
all its defaults). I am using gmail that is downloaded into Windows Mail.
Could this have anything to do with it?
Click to expand...


See this site:
http://windowsxp.mvps.org/MailtoProtocol.htm
 
G

Guest

Thanks to all who responded to help. Yaah! I am so happy! (got it to work)
I tried all fixes, but didn't resolve issue until I followed the instructions
on your website, Frank. Appreciate it very much!~

Luann
 
F

Frank Saunders MS-MVP IE,OE/WM

Luann said:
Thanks to all who responded to help. Yaah! I am so happy! (got it to
work)
I tried all fixes, but didn't resolve issue until I followed the
instructions
on your website, Frank. Appreciate it very much!~
Click to expand...


Glad it helped, but it's not my website. Mine is below.
 
G

George

I'm having the same issue. I've been reading some of the posts under this
topic and have done almost all off them. Did all defaults as everybody has
said to no avail. When I go to protocols, I have nothing that says MailTo or
IE.

Gary VanderMolen said:
I understand you have used Default Programs to verify that Windows
Mail has all of its defaults. You should do the same for IE, since a
URL link is normally passed to IE. It may also help to reset IE:
Tools, Internet Options, Advanced, Reset.

With regard to MailTo links not working, open Default Programs,
click on "Associate...", scroll down to the bottom where the Protocols
are listed, and verify that WM is assigned to MailTo. While you are
there, also verify that IE is assigned to the HTTP protocol.

--
Gary VanderMolen [MS-MVP WLM]


Luann said:
I am having a similar problem as others on this thread. I have never been
able to successfully send an e-mail from a link on a webpage or within an
e-mail (although I can write and send an e-mail in Windows Mail). I used to
have the multiple pages opening in addition to the error message, but my
computer must have downloaded an update that fixed that as I no longer get
the multiple windows. But I still get the error message:
"Could not perform this operation because the default mail client is not
properly installed".

As I said, I have verified that Windows Mail is my default client (it has
all its defaults). I am using gmail that is downloaded into Windows Mail.
Could this have anything to do with it?

Gary VanderMolen said:
Not sure which of several responders you are thanking, but
you are welcome. Next time, kindly reply to the response you
actually used.

--
Gary VanderMolen [MS-MVP WLM]


Thanks this worked for me also. Wish i would have seen this earlier and not
wasted so much time contacting my IP provider

Thanks again

:

When I click on an email link on a web page I get this message:
Could Not Perform This Operation Because the Default Mail Client Is Not
Properly Installed.
This is a new computer with Vista installed
Any thoughts?
Click to expand...
Click to expand...
Click to expand...
 
G

Gary VanderMolen

IE is not a protocol, it is a program.
Did you scroll all the way down in that Set Associations screen?
'MailTo' is near the bottom, just below 'LDAP'.
 
G

George

I have LDAP but nothing in that area that says MailTo. The only items in
that area are FTP, HTTP, HTTPS, LDAP, MMS, NEWS, NNTP, SNEWS, WEBCAL.
 
G

George

Just an update. I now have MailTo in protocols and it is set to Windows
Mail. All my defaults are set with Windows mail and I still get the error.
I also reset IE as described in another post. Now what?
 
G

Gary VanderMolen

Did you also give IE all its defaults?
Other than that, I have no further suggestions.
 
G

George

Even though I have all my defaults set, IE reset, MailTo listed in protocols,
and all my other defaults set, should I try doing this myself? I'm somewhat
comfortable with computers, but by what I read, I'm not too sure about doing
this. BTW: I'm using Windows Live Mail now with all the defaults set and am
having all the same issues I had with Windows Mail.

Ramesh said:
This article might help.
http://windowsxp.mvps.org/mailtoprotocol.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Just an update. I now have MailTo in protocols and it is set to Windows
Mail. All my defaults are set with Windows mail and I still get the error.
I also reset IE as described in another post. Now what?
Click to expand...
 

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