Cannot see computer on network

C

Chuck

Chuck,

Yes, I think the Mac was on when I ran the last set of browstat status. It
is on now.
The only other change I've made was to give Computer A a static IP address,
because the router was showing a different IP address for it under the DHCP
Clients than it actually had, and I thought maybe this was causing the
recognition problem, but it wasn't. Hope that didn't mess things up too
much.

Ken


Here is the ipconfig /all for Computer A, KAV-Upstairs

Windows IP Configuration

Host Name . . . . . . . . . . . . : kav-upstairs
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8001/8003/8010
PCI
Gigabit Ethernet Controller #2
Physical Address. . . . . . . . . : 00-15-F2-05-FB-93
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.2.11
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Click to expand...

Here is the ipconfig /all for Computer B, KAV-Office:

Windows IP Configuration

Host Name . . . . . . . . . . . . : KAV-Office
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : 3Com 3C920 Integrated Fast
Ethernet
Controller (3C905C-TX Compatible)
Physical Address. . . . . . . . . : 00-08-74-94-F3-D8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 68.87.72.130
68.87.77.130
Lease Obtained. . . . . . . . . . : Wednesday, January 03, 2007
10:34:21
PM
Lease Expires . . . . . . . . . . : Thursday, January 04, 2007
10:34:21PM
Click to expand...

Good try, Ken. But CDiag is most useful when it contains the identities of the
computers on the network.

So we'll hope that the Mac caused the "There are 2 domains in domain HSA".

And we try CDiag again, with complete code. And make sure that both computers
are online, as best as possible.

@echo off
set FullTarget1=kav-upstairs 192.168.2.11
set FullTarget2=KAV-Office 192.168.2.100
set FullTarget3=
set FullTarget4=
set FullTargets=%FullTarget1% %FullTarget2% %FullTarget3% %FullTarget4%
set FullTargets=%FullTargets% 127.0.0.1
set PingTargets=www.yahoo.com 66.94.230.32 192.168.2.1
Set Version=V1.40
@echo CDiagnosis %Version% >c:\cdiag.txt
@echo Start diagnosis for %computername% >>c:\cdiag.txt
@echo Full Targets %FullTargets% >>c:\cdiag.txt
@echo Ping Targets %PingTargets% >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo Over All Analysis >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo Enumerate Shares >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
net share >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo Adhoc Browser View >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
net view >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo Full Targets Analysis %FullTargets% >>c:\cdiag.txt
for %%a in (%FullTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% net view %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
net view %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo Ping Targets Analysis %PingTargets% >>c:\cdiag.txt
for %%a in (%PingTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo End diagnosis for %computername% >>c:\cdiag.txt
notepad c:\cdiag.txt
:EOF
 
K

KenV

Chuck said:
Good try, Ken. But CDiag is most useful when it contains the identities
of the
computers on the network.

So we'll hope that the Mac caused the "There are 2 domains in domain HSA".

And we try CDiag again, with complete code. And make sure that both
computers
are online, as best as possible.
Click to expand...


Chuck,

I've run everything again. Here is the scenario:

The Mac is /not/ online now.
The Mac's workgroup or domain was always Workgroup, not HSA, so I don't
think the Mac explained the two domains in domain HSA.
The IP addresses for the two PCs are the same as the last time.

Ken


For Computer A, KAV-Upstairs:

Windows IP Configuration

Host Name . . . . . . . . . . . . : kav-upstairs
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8001/8003/8010
PCI
Gigabit Ethernet Controller #2
Physical Address. . . . . . . . . : 00-15-F2-05-FB-93
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.2.11
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1


Status for domain HSA on transport
\Device\NetBT_Tcpip_{5103E0B7-DDE4-4578-8562-
E5B52F124E7A}
Browsing is active on domain.
Master browser name is: KAV-UPSTAIRS
Master browser is running build 2600
1 backup servers retrieved from master KAV-UPSTAIRS
\\KAV-UPSTAIRS
Unable to retrieve server list from KAV-UPSTAIRS: 121


CDiagnosis V1.40
Start diagnosis for KAV-UPSTAIRS
Full Targets kav-upstairs 192.168.2.11 KAV-Office 192.168.2.100 127.0.0.1
Ping Targets www.yahoo.com 66.94.230.32 192.168.2.1

Over All Analysis

Enumerate Shares


Share name Resource Remark

-------------------------------------------------------------------------------
ADMIN$ C:\WINDOWS Remote Admin
C$ C:\ Default share
IPC$ Remote IPC
print$ C:\WINDOWS\system32\spool\drivers
Printer Drivers
H$ H:\ Default share
G$ G:\ Default share
C C:\
G G:\
H H:\
SharedDocs C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS

Printer FaxModem (Photo Qualit Spooled Print to this device to send a
pho
Printer10 USB001 Spooled hp deskjet 5550 series
Printer11 LPT1: Spooled Family Tree Maker Printer
Printer12 LPT1: Spooled QuickBooks PDF Converter
Printer2 FaxModem Spooled Print to this device to send a
fax
Printer5 LPT1: Spooled Quicken PDF Printer
Printer7 PDF995PORT Spooled PDF995
Printer8 XPSPort: Spooled Microsoft XPS Document Writer
Printer9 USB003 Spooled hp LaserJet 1000 (Copy 1)
The command completed successfully.


Adhoc Browser View

Server Name Remark

-------------------------------------------------------------------------------
\\KAV-OFFICE KAVOffice
\\KAV-UPSTAIRS KAV Upstairs
The command completed successfully.


Full Targets Analysis kav-upstairs 192.168.2.11 KAV-Office 192.168.2.100
127.0.0.1

Target kav-upstairs

"KAV-UPSTAIRS ping kav-upstairs"



Pinging kav-upstairs [192.168.2.11] with 32 bytes of data:



Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.11:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"KAV-UPSTAIRS net view kav-upstairs"

Shared resources at kav-upstairs

KAV Upstairs

Share name Type Used as Comment

-------------------------------------------------------------------------------
C Disk
G Disk
H Disk
Printer Print Print to this device to send a photo quality
fax.
Printer10 Print hp deskjet 5550 series
Printer11 Print Family Tree Maker Printer
Printer12 Print QuickBooks PDF Converter
Printer2 Print Print to this device to send a fax.
Printer5 Print Quicken PDF Printer
Printer7 Print PDF995
Printer8 Print Microsoft XPS Document Writer
Printer9 Print hp LaserJet 1000 (Copy 1)
SharedDocs Disk
The command completed successfully.


Target 192.168.2.11

"KAV-UPSTAIRS ping 192.168.2.11"



Pinging 192.168.2.11 with 32 bytes of data:



Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.11:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"KAV-UPSTAIRS net view 192.168.2.11"


Target KAV-Office

"KAV-UPSTAIRS ping KAV-Office"



Pinging KAV-Office [192.168.2.100] with 32 bytes of data:



Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"KAV-UPSTAIRS net view KAV-Office"

Shared resources at KAV-Office

KAVOffice

Share name Type Used as Comment

-------------------------------------------------------------------------------
All Users Disk
Application Data Disk
C Disk
D Disk
Documents and Settings Disk
My Documents Disk
NaturallySpeaking Disk
NaturallySpeaking9 Disk
Printer Print Xerox DocuPrint-M750 (Copy 1)
Printer2 Print Print to this device to send a photo
quality fax.
Printer3 Print Print to this device to send a fax.
Printer4 Print PDF995
Printer5 Print HP LaserJet 2100 Series PS
Printer6 Print HP LaserJet 1100
Printer7 Print Acrobat PDFWriter
ScanSoft Disk
SharedDocs Disk
Winfax Disk
The command completed successfully.


Target 192.168.2.100

"KAV-UPSTAIRS ping 192.168.2.100"



Pinging 192.168.2.100 with 32 bytes of data:



Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"KAV-UPSTAIRS net view 192.168.2.100"

Shared resources at 192.168.2.100

KAVOffice

Share name Type Used as Comment

-------------------------------------------------------------------------------
All Users Disk
Application Data Disk
C Disk
D Disk
Documents and Settings Disk
My Documents Disk
NaturallySpeaking Disk
NaturallySpeaking9 Disk
Printer Print Xerox DocuPrint-M750 (Copy 1)
Printer2 Print Print to this device to send a photo
quality fax.
Printer3 Print Print to this device to send a fax.
Printer4 Print PDF995
Printer5 Print HP LaserJet 2100 Series PS
Printer6 Print HP LaserJet 1100
Printer7 Print Acrobat PDFWriter
ScanSoft Disk
SharedDocs Disk
Winfax Disk
The command completed successfully.


Target 127.0.0.1

"KAV-UPSTAIRS ping 127.0.0.1"



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"KAV-UPSTAIRS net view 127.0.0.1"

Shared resources at 127.0.0.1

KAV Upstairs

Share name Type Used as Comment

-------------------------------------------------------------------------------
C Disk
G Disk
H Disk
Printer Print Print to this device to send a photo quality
fax.
Printer10 Print hp deskjet 5550 series
Printer11 Print Family Tree Maker Printer
Printer12 Print QuickBooks PDF Converter
Printer2 Print Print to this device to send a fax.
Printer5 Print Quicken PDF Printer
Printer7 Print PDF995
Printer8 Print Microsoft XPS Document Writer
Printer9 Print hp LaserJet 1000 (Copy 1)
SharedDocs Disk
The command completed successfully.


Ping Targets Analysis www.yahoo.com 66.94.230.32 192.168.2.1

Target www.yahoo.com

"KAV-UPSTAIRS ping www.yahoo.com"



Pinging www.yahoo-ht2.akadns.net [209.73.186.238] with 32 bytes of data:



Reply from 209.73.186.238: bytes=32 time=31ms TTL=43

Reply from 209.73.186.238: bytes=32 time=31ms TTL=43

Reply from 209.73.186.238: bytes=32 time=31ms TTL=43

Reply from 209.73.186.238: bytes=32 time=31ms TTL=43



Ping statistics for 209.73.186.238:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 31ms, Maximum = 31ms, Average = 31ms


Target 66.94.230.32

"KAV-UPSTAIRS ping 66.94.230.32"



Pinging 66.94.230.32 with 32 bytes of data:



Reply from 66.94.230.32: bytes=32 time=60ms TTL=46

Reply from 66.94.230.32: bytes=32 time=61ms TTL=46

Reply from 66.94.230.32: bytes=32 time=62ms TTL=44

Reply from 66.94.230.32: bytes=32 time=73ms TTL=45



Ping statistics for 66.94.230.32:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 60ms, Maximum = 73ms, Average = 64ms


Target 192.168.2.1

"KAV-UPSTAIRS ping 192.168.2.1"



Pinging 192.168.2.1 with 32 bytes of data:



Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64



Ping statistics for 192.168.2.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 1ms, Average = 0ms


End diagnosis for KAV-UPSTAIRS


For Computer B (KAV-Office):

Windows IP Configuration

Host Name . . . . . . . . . . . . : KAV-Office
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : 3Com 3C920 Integrated Fast
Ethernet
Controller (3C905C-TX Compatible)
Physical Address. . . . . . . . . : 00-08-74-94-F3-D8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 68.87.72.130
68.87.77.130
Lease Obtained. . . . . . . . . . : Thursday, January 04, 2007
8:18:54 A
M
Lease Expires . . . . . . . . . . : Friday, January 05, 2007 8:18:54
AM


Status for domain HSA on transport
\Device\NetBT_Tcpip_{2B9E08C1-BF91-4A4E-92E9-
FD3BAB1D65A8}
Browsing is active on domain.
Master browser name is: KAV-UPSTAIRS
Could not connect to registry, error = 53 Unable to determine build
of br
owser master: 53
Unable to determine server information for browser master: 64
1 backup servers retrieved from master KAV-UPSTAIRS
\\KAV-UPSTAIRS
Unable to retrieve server list from KAV-UPSTAIRS: 121

CDiagnosis V1.40
Start diagnosis for KAV-OFFICE
Full Targets kav-upstairs 192.168.2.11 KAV-Office 192.168.2.100 127.0.0.1
Ping Targets www.yahoo.com 66.94.230.32 192.168.2.1

Over All Analysis

Enumerate Shares


Share name Resource Remark

-------------------------------------------------------------------------------
C$ C:\ Default share
ADMIN$ C:\WINDOWS Remote Admin
IPC$ Remote IPC
print$ C:\WINDOWS\System32\spool\drivers
Printer Drivers
All Users C:\Documents and Settings\All Users

Application Data
C:\Documents and Settings\All Users\Application Data

C C:\
D D:\
Documents and Settings
C:\Documents and Settings
My Documents C:\Documents and Settings\Kenneth A. Vatz\My Documents

NaturallySpeaking
C:\Program Files\ScanSoft\NaturallySpeaking

NaturallySpeaking9
C:\Documents and Settings\All Users\Application
Data\Nuance\NaturallySpeaking9

ScanSoft C:\Program Files\ScanSoft
SharedDocs C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS

Winfax C:\Program Files\Symantec\Winfax

Printer USB002 Spooled Xerox DocuPrint-M750 (Copy 1)
Printer2 FaxModem (Photo Qualit Spooled Print to this device to send a
pho
Printer3 FaxModem Spooled Print to this device to send a
fax
Printer4 PDF995PORT Spooled PDF995
Printer5 IP_192.168.2.77 Spooled HP LaserJet 2100 Series PS
Printer6 LPT1: Spooled HP LaserJet 1100
Printer7 LPT1: Spooled Acrobat PDFWriter
The command completed successfully.


Adhoc Browser View


Full Targets Analysis kav-upstairs 192.168.2.11 KAV-Office 192.168.2.100
127.0.0.1

Target kav-upstairs

"KAV-OFFICE ping kav-upstairs"



Pinging kav-upstairs [192.168.2.11] with 32 bytes of data:



Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.11:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"KAV-OFFICE net view kav-upstairs"


Target 192.168.2.11

"KAV-OFFICE ping 192.168.2.11"



Pinging 192.168.2.11 with 32 bytes of data:



Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128

Reply from 192.168.2.11: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.11:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"KAV-OFFICE net view 192.168.2.11"


Target KAV-Office

"KAV-OFFICE ping KAV-Office"



Pinging KAV-Office [192.168.2.100] with 32 bytes of data:



Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"KAV-OFFICE net view KAV-Office"

Shared resources at KAV-Office

KAVOffice

Share name Type Used as Comment

-------------------------------------------------------------------------------
All Users Disk
Application Data Disk
C Disk
D Disk
Documents and Settings Disk
My Documents Disk
NaturallySpeaking Disk
NaturallySpeaking9 Disk
Printer Print Xerox DocuPrint-M750 (Copy 1)
Printer2 Print Print to this device to send a photo
quality fax.
Printer3 Print Print to this device to send a fax.
Printer4 Print PDF995
Printer5 Print HP LaserJet 2100 Series PS
Printer6 Print HP LaserJet 1100
Printer7 Print Acrobat PDFWriter
ScanSoft Disk
SharedDocs Disk
Winfax Disk
The command completed successfully.


Target 192.168.2.100

"KAV-OFFICE ping 192.168.2.100"



Pinging 192.168.2.100 with 32 bytes of data:



Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128

Reply from 192.168.2.100: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"KAV-OFFICE net view 192.168.2.100"

Shared resources at 192.168.2.100

KAVOffice

Share name Type Used as Comment

-------------------------------------------------------------------------------
All Users Disk
Application Data Disk
C Disk
D Disk
Documents and Settings Disk
My Documents Disk
NaturallySpeaking Disk
NaturallySpeaking9 Disk
Printer Print Xerox DocuPrint-M750 (Copy 1)
Printer2 Print Print to this device to send a photo
quality fax.
Printer3 Print Print to this device to send a fax.
Printer4 Print PDF995
Printer5 Print HP LaserJet 2100 Series PS
Printer6 Print HP LaserJet 1100
Printer7 Print Acrobat PDFWriter
ScanSoft Disk
SharedDocs Disk
Winfax Disk
The command completed successfully.


Target 127.0.0.1

"KAV-OFFICE ping 127.0.0.1"



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"KAV-OFFICE net view 127.0.0.1"

Shared resources at 127.0.0.1

KAVOffice

Share name Type Used as Comment

-------------------------------------------------------------------------------
All Users Disk
Application Data Disk
C Disk
D Disk
Documents and Settings Disk
My Documents Disk
NaturallySpeaking Disk
NaturallySpeaking9 Disk
Printer Print Xerox DocuPrint-M750 (Copy 1)
Printer2 Print Print to this device to send a photo
quality fax.
Printer3 Print Print to this device to send a fax.
Printer4 Print PDF995
Printer5 Print HP LaserJet 2100 Series PS
Printer6 Print HP LaserJet 1100
Printer7 Print Acrobat PDFWriter
ScanSoft Disk
SharedDocs Disk
Winfax Disk
The command completed successfully.


Ping Targets Analysis www.yahoo.com 66.94.230.32 192.168.2.1

Target www.yahoo.com

"KAV-OFFICE ping www.yahoo.com"



Pinging www.yahoo-ht2.akadns.net [209.73.186.238] with 32 bytes of data:



Reply from 209.73.186.238: bytes=32 time=45ms TTL=43

Reply from 209.73.186.238: bytes=32 time=69ms TTL=43

Reply from 209.73.186.238: bytes=32 time=58ms TTL=43

Reply from 209.73.186.238: bytes=32 time=32ms TTL=43



Ping statistics for 209.73.186.238:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 32ms, Maximum = 69ms, Average = 51ms


Target 66.94.230.32

"KAV-OFFICE ping 66.94.230.32"



Pinging 66.94.230.32 with 32 bytes of data:



Reply from 66.94.230.32: bytes=32 time=63ms TTL=45

Reply from 66.94.230.32: bytes=32 time=74ms TTL=46

Reply from 66.94.230.32: bytes=32 time=60ms TTL=46

Reply from 66.94.230.32: bytes=32 time=63ms TTL=44



Ping statistics for 66.94.230.32:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 60ms, Maximum = 74ms, Average = 65ms


Target 192.168.2.1

"KAV-OFFICE ping 192.168.2.1"



Pinging 192.168.2.1 with 32 bytes of data:



Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Reply from 192.168.2.1: bytes=32 time=1ms TTL=64



Ping statistics for 192.168.2.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 3ms, Average = 1ms


End diagnosis for KAV-OFFICE
 
C

Chuck

Chuck,

I've run everything again. Here is the scenario:

The Mac is /not/ online now.
The Mac's workgroup or domain was always Workgroup, not HSA, so I don't
think the Mac explained the two domains in domain HSA.
The IP addresses for the two PCs are the same as the last time.

Ken
Click to expand...

<SNIP>

OK, Ken.

The following tests failed:
* KAV-UPSTAIRS net view 192.168.2.11
* KAV-OFFICE net view kav-upstairs
* KAV-OFFICE net view 192.168.2.11

All IP (ping) tests were negative. All NetBT (net view) tests against
KAV-UPSTAIRS were positive, save KAV-UPSTAIRS ability to enumerate itself by
name only.

All tests against KAV-OFFICE were negative.

Browstat shows both computers electing KAV-UPSTAIRS as master browser, but
errors 64 and 121 against KAV-UPSTAIRS. An error 121 is a semaphore timeout,
which has proved in the past to be an LSP / Winsock problem.

I think that you are looking at an LSP / Winsock problem on KAV-UPSTAIRS.
Remember that LSP / Winsock problems are destructive in nature (You can only
diagnose a problem, for sure, after you run a repair procedure, it makes a
change, and the problem is gone). And they are layered (Tool A may make a
change, which will enable Tool C to find a second problem. You make a second
pass, and Tool B may find a third problem). Be persistent.

You may also find some ideas in this Microsoft article.
<http://support.microsoft.com/kb/325487>
http://support.microsoft.com/kb/325487
 
K

KenV

Chuck said:
OK, Ken.

The following tests failed:
* KAV-UPSTAIRS net view 192.168.2.11
* KAV-OFFICE net view kav-upstairs
* KAV-OFFICE net view 192.168.2.11

All IP (ping) tests were negative. All NetBT (net view) tests against
KAV-UPSTAIRS were positive, save KAV-UPSTAIRS ability to enumerate itself
by
name only.

All tests against KAV-OFFICE were negative.

Browstat shows both computers electing KAV-UPSTAIRS as master browser, but
errors 64 and 121 against KAV-UPSTAIRS. An error 121 is a semaphore
timeout,
which has proved in the past to be an LSP / Winsock problem.

I think that you are looking at an LSP / Winsock problem on KAV-UPSTAIRS.
Remember that LSP / Winsock problems are destructive in nature (You can
only
diagnose a problem, for sure, after you run a repair procedure, it makes a
change, and the problem is gone). And they are layered (Tool A may make a
change, which will enable Tool C to find a second problem. You make a
second
pass, and Tool B may find a third problem). Be persistent.

You may also find some ideas in this Microsoft article.
<http://support.microsoft.com/kb/325487>
http://support.microsoft.com/kb/325487
Click to expand...

Chick,

I have gone through everything again, including uninstalling the network
card and /all/ of the Winsock fixes including the registry fix, TCP fix via
Microsoft, etc. Netbios is enabled.

Here is the latest browstat and Winsock catalog, if that helps.

I think I have reached a dead end, short of reinstalling Windows, which I
don't want to do. Maybe I should accept that I have the most secure computer
on the Internet and that no one will ever be able to break into it.


Ken



Status for domain HSA on transport
\Device\NetBT_Tcpip_{E8F4E6A7-B433-4DD2-AAC1-
FD99FD18C5A2}
Browsing is active on domain.
Master browser name is: KAV-OFFICE
Could not open key in registry, error = 5 Unable to determine build
of br
owser master: 5
\\\\KAV-OFFICE . Version:05.01 Flags: 51203 NT POTENTIAL MASTER
1 backup servers retrieved from master KAV-OFFICE
\\KAV-OFFICE
There are 2 servers in domain HSA on transport
\Device\NetBT_Tcpip_{E8F4E6A7
-B433-4DD2-AAC1-FD99FD18C5A2}
There are 2 domains in domain HSA on transport
\Device\NetBT_Tcpip_{E8F4E6A7
-B433-4DD2-AAC1-FD99FD18C5A2}




And here is the Winsock catalog

I shows


Min Address Length: 20
Socket Type: 2
Protocol: -2147483648
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{ADD82247
-7036-4AF7-BBD8-AC7DA4F8DA5D}] SEQPACKET 1
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1027
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -1
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{ADD82247
-7036-4AF7-BBD8-AC7DA4F8DA5D}] DATAGRAM 1
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1028
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -1
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{28818E55
-4C25-4199-8BDC-0466540B2A08}] SEQPACKET 2
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1029
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -2
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{28818E55
-4C25-4199-8BDC-0466540B2A08}] DATAGRAM 2
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1030
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -2
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{856AAF4D
-1F46-4DBE-865E-82767F19BF3B}] SEQPACKET 3
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1031
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -3
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{856AAF4D
-1F46-4DBE-865E-82767F19BF3B}] DATAGRAM 3
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1032
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -3
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{A6184CD9
-528F-41B8-BA18-2DF101E7809E}] SEQPACKET 4
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1033
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -4
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{A6184CD9
-528F-41B8-BA18-2DF101E7809E}] DATAGRAM 4
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1034
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -4
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{3BFF5A3D
-AED3-416B-A729-C0A562879195}] SEQPACKET 5
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1035
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -5
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{3BFF5A3D
-AED3-416B-A729-C0A562879195}] DATAGRAM 5
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1036
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -5
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{A0FB6E3B
-7304-4829-8EC6-21D0DC395044}] SEQPACKET 6
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1037
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -6
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{A0FB6E3B
-7304-4829-8EC6-21D0DC395044}] DATAGRAM 6
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1038
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -6
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{EEB7208C
-6095-4A0A-9607-446C29AF6CBA}] SEQPACKET 7
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1039
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -7
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{EEB7208C
-6095-4A0A-9607-446C29AF6CBA}] DATAGRAM 7
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1040
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -7
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{7C3ADC6C
-4A8B-4640-846F-CE93E0C14403}] SEQPACKET 8
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1041
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -8
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{7C3ADC6C
-4A8B-4640-846F-CE93E0C14403}] DATAGRAM 8
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1042
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -8
Protocol Chain Length: 1

Name Space Provider Entry
------------------------------------------------------
Description: Tcpip
Provider ID: {22059D40-7E9E-11CF-AE5A-00AA00A7112B}
Name Space: 12
Active: 1
Version: 0


Name Space Provider Entry
------------------------------------------------------
Description: NTDS
Provider ID: {3B2637EE-E580-11CF-A555-00C04FD8D4AC}
Name Space: 32
Active: 1
Version: 0


Name Space Provider Entry
------------------------------------------------------
Description: Network Location Awareness (NLA)
Namespace
Provider ID: {6642243A-3BA8-4AA6-BAA5-2E0BD71FDD83}
Name Space: 15
Active: 1
Version: 0


Name Space Provider Entry
------------------------------------------------------
Description: NWLink IPX/SPX/NetBIOS Compatible
Transport
Protocol
Provider ID: {E02DAAF0-7E9F-11CF-AE5A-00AA00A7112B}
Name Space: 1
Active: 1
Version: 1
 
C

Chuck

Chick,

I have gone through everything again, including uninstalling the network
card and /all/ of the Winsock fixes including the registry fix, TCP fix via
Microsoft, etc. Netbios is enabled.

Here is the latest browstat and Winsock catalog, if that helps.

I think I have reached a dead end, short of reinstalling Windows, which I
don't want to do. Maybe I should accept that I have the most secure computer
on the Internet and that no one will ever be able to break into it.


Ken



Status for domain HSA on transport
\Device\NetBT_Tcpip_{E8F4E6A7-B433-4DD2-AAC1-
FD99FD18C5A2}
Browsing is active on domain.
Master browser name is: KAV-OFFICE
Could not open key in registry, error = 5 Unable to determine build
of br
owser master: 5
\\\\KAV-OFFICE . Version:05.01 Flags: 51203 NT POTENTIAL MASTER
1 backup servers retrieved from master KAV-OFFICE
\\KAV-OFFICE
There are 2 servers in domain HSA on transport
\Device\NetBT_Tcpip_{E8F4E6A7
-B433-4DD2-AAC1-FD99FD18C5A2}
There are 2 domains in domain HSA on transport
\Device\NetBT_Tcpip_{E8F4E6A7
-B433-4DD2-AAC1-FD99FD18C5A2}




And here is the Winsock catalog

I shows
Click to expand...

Name Space Provider Entry
------------------------------------------------------
Description: NWLink IPX/SPX/NetBIOS Compatible
Transport
Protocol
Provider ID: {E02DAAF0-7E9F-11CF-AE5A-00AA00A7112B}
Name Space: 1
Active: 1
Version: 1
Click to expand...

Ken,

Why IPX/SPX? Name resolution is very timing sensitive, and when you have extra
protocols involved, this causes problems.
<http://nitecruzr.blogspot.com/2005/05/fix-network-problems-but-clean-up.html>
http://nitecruzr.blogspot.com/2005/05/fix-network-problems-but-clean-up.html
 
K

KenV

mvps org.

Chuck and Steve,

I am going to cross post this in two threads, because I think it is so
important, and it may help a lot of other people here.

After going through everything in all the various posts, links, etc.,
multiple times, I decided that it /had/ to be a firewall problem. This is
after changing NICs and cables, updating drivers, setting up permissions,
fixing Winsock, TCPIP, etc., disabling the Windows and OneCare firewalls,
everything. It was obviously a problem with the one computer A, and it had
to be a firewall.

I noticed that when I used the Live Update feature in Symantec's Norton
Ghost it was still trying to update--unsuccessfully--some sort of security
software. I hadn't used any Symantec security software for over a year (!),
and had gone through all their uninstalls, and, in fact, the network was
working fine until early December, 2006.

So I went into the Registry looking for keys with Symantec files that were
unrelated to Ghost. They were all under HKLM, System, CurrentControlSet,
Services. I found all the files referred to in the Registry located under
\Windows\system32\* and I tried to delete them. I couldn't delete them,
which meant they were in use, even though I couldn't find them in Task
Manager. I then deleted the Registry keys, rebooted, and deleted the files
(which I didn't have to do, once the registry keys were gone). These files
were: symtdi.sys, symfw.sys (likely the real culprit here), symndis.sys,
symids.sys, symredrv.sys, symdns.sys, and symRedir.inf.

Like magic, both Computer B and the Mac immediately saw Computer A and all
its folders and files! No browser problems, nothing.

Two frustrating weeks for me and everyone else on a problem that wouldn't
even exist--a completely hidden firewall--if software companies made it easy
to completely uninstall their security programs. This company in particular
is notorious for such behavior, and it is very costly to the end users in
terms of time wasted. It does not go unnoticed, for whatever that is worth.

It wouldn't surprise me if this were a common problem. I see similar posts
to mine here every day--can't see one computer on the network--and the
firewall is always given as one likely cause. But what if you can't find the
firewall?

Anyway, thank you both for all the time, energy and expertise you put into
this for me. I learned a huge amount about networking along the way, and got
an incidentally (?) broken Winsock fixed in the bargain.

Ken
 
K

KenV

KenV said:
Like magic, both Computer B and the Mac immediately saw Computer A and all
its folders and files! No browser problems, nothing.
Click to expand...

Chuck--

And getting rid of the hidden firewall also immediately cleared up the
browser problem on Computer A. No more "unable to find server 121" error:

Status for domain WORKGROUP on transport
\Device\NetBT_Tcpip_{E8F4E6A7-B433-4DD2
-AAC1-FD99FD18C5A2}
Browsing is active on domain.
Master browser name is: UPSTAIRS
Master browser is running build 2600
1 backup servers retrieved from master UPSTAIRS
\\UPSTAIRS
There are 1 servers in domain WORKGROUP on transport
\Device\NetBT_Tcpip_{E8
F4E6A7-B433-4DD2-AAC1-FD99FD18C5A2}
There are 2 domains in domain WORKGROUP on transport
\Device\NetBT_Tcpip_{E8
F4E6A7-B433-4DD2-AAC1-FD99FD18C5A2}

Ken
 
C

Chuck

Chuck--

And getting rid of the hidden firewall also immediately cleared up the
browser problem on Computer A. No more "unable to find server 121" error:
Click to expand...

Ken,

Misconfigured and overlooked (and incompletely un installed) personal firewalls
are probably the most common root cause of problems reported here.

Thanks for pointing out the details necessary. If there was a shite list for
personal firewalls, NPF would be at the top.
 

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