Cannot remove printer drivers - please help.

[Royston]

Hi,

I run winxp sp2, on a dfi lanparty ut nF3 Ultra-D motherboard, AMD64
3800+ CPU, and have two printers on the USB connectors.

One of them is an Epson C70. The problem arose after I fresh installed
the printer drivers. I got a message saying the driver installation had
failed and that the printer would not work correctly (or words to that
effect). However, the test page did print correctly, but on re-start the
same mesages came up.

Next I tried to uninstall the drivers, so that I could reinstall them
again. I did this in the add-remove programs page. During the process
the software did seem to be removed, but the entry for Epson Printer
Software remained. When I tried to remove the entry the computer froze.
I next restarted, and tried again to remove the entry, but only got the
message " You do not have sufficient access to remove Epson Printer
Software from the Add Remove programs list".

Next I restarted in Safe Mode as an Administrator, but only got the same
message.

Please advise me how to correct this situation.

Many thanks

Roystont.

 

[Earl F. Parrish]

Hi,

I run winxp sp2, on a dfi lanparty ut nF3 Ultra-D motherboard,
AMD64
3800+ CPU, and have two printers on the USB connectors.

One of them is an Epson C70. The problem arose after I fresh
installed
the printer drivers. I got a message saying the driver
installation had
failed and that the printer would not work correctly (or words to
that
effect). However, the test page did print correctly, but on
re-start the
same mesages came up.

Next I tried to uninstall the drivers, so that I could reinstall
them
again. I did this in the add-remove programs page. During the
process
the software did seem to be removed, but the entry for Epson
Printer
Software remained. When I tried to remove the entry the computer
froze.
I next restarted, and tried again to remove the entry, but only
got the
message " You do not have sufficient access to remove Epson
Printer
Software from the Add Remove programs list".

Next I restarted in Safe Mode as an Administrator, but only got
the same
message.

Please advise me how to correct this situation.

Many thanks

Roystont.

Under Printers and Faxes, you use File/Server Properties/Drivers to
remove printer drivers. You have to be an Administrator and all
sharing has to be removed first. Be sure to unplug the printer from
the USB port before you start adding or removing drivers.

 

[Royston]

Under Printers and Faxes, you use File/Server Properties/Drivers to
remove printer drivers. You have to be an Administrator and all
sharing has to be removed first. Be sure to unplug the printer from
the USB port before you start adding or removing drivers.

Hi,
Thank you for your information. I never knew that. Will be very useful
for next time.

Anyway, I solved the problem by unblocking a 'blocked' Epson file in the
Internet Security folder, and reinstallling the drivers, this time, with
all internet security and virus protection set to OFF.

roystont.