Cannot open attachments

[matt]

Help, I can't open attachments in Windows mail,

i have checked the security settings and have made it able to open
attachments, i have changed the security to internet zone and they still wont
open.

i then try to save to my Docs, and i get a message "THE COMMAND FAILED TO
EXECUTE"

Any help would be great

 

[Gary VanderMolen]

Which antivirus are you running? Some of them are not very compatible
with Windows Mail.

 

[matt]

I am using Nortons 2007

Which antivirus are you running? Some of them are not very compatible
with Windows Mail.

 

[Guest]

Most versions of the Norton antivirus program cause an assortment
of problems in Windows Mail, although seldom immediately. You
could try telling the Norton program to disable email scanning if it
offers that option, and see if that helps. However, it's more likely
that you will have to uninstall the Norton program instead. You'll
then probably need to reboot and then run this program to take
care of what the uninstall often leaves behind:

<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>

You may even need to remove your email account under Windows
Mail, then restart Windows Mail and add the account again.

If that solves your problem, you may want a replacement
antivirus program that doesn't cause such problems in Windows
Mail. Most versions of the McAfee antivirus program and a
recent version of the Trend antivirus program are bad choices;
they also cause problems in Windows Mail. I recommend either
avast! or AVG, either one with a custom install where you tell it
to leave out the parts that scan email.

http://www.avast.com/eng/avast_4_home.html

http://free.avg.com/ww.download?prd=afe

http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[tarek]

I am wondering whether anyone from microsoft is actually taking notice of all
these complaints? this problem is obviously months old and MS has done
absolutely nothing about it! I am even not able to transfer to outlook
express! this is disgraceful.poblem started after updating windows some three
weeks ago. can we please have a response from MS....thank you!

 

[Gary VanderMolen]

What you see in this newsgroup represents only a small fraction of
all the Windows Mail users, most of whom have no difficulties with it.

Microsoft does not respond to anything in this newsgroup. However,
if you will describe your specific issue, someone knowledgeable
with it will try to help you.

Not sure what "transfer to outlook express" means.
Outlook Express does not run on Vista. Windows Mail is its
replacement for Vista users. Windows Mail, in turn, is being
replaced by Windows live Mail. You may want to upgrade to
it: http://get.live.com/wlmail/overview

 

[Marilyn]

I was having the same problem for the last few days. You may have already
solved it. I finally did when I downloaded available updates for windows.

 

[Sarah Z]

What you see in this newsgroup represents only a small fraction of
all the Windows Mail users, most of whom have no difficulties with it.

Microsoft does not respond to anything in this newsgroup. However,
if you will describe your specific issue, someone knowledgeable
with it will try to help you.

Not sure what "transfer to outlook express" means.
Outlook Express does not run on Vista. Windows Mail is its
replacement for Vista users. Windows Mail, in turn, is being
replaced by Windows live Mail. You may want to upgrade to
it: http://get.live.com/wlmail/overview

 

[Emilio2000]

Another person, named Silverhawk, came up with the correct solution (in a
different thread). It appears that an automatic update of Windows Mail
caused the link used to open Windows Mail to not work properly. Delete the
link, and then create a new one from the basic program in the Start "All
Programs" menu. Here's how Silverhawk describes it:

I noticed that if I start windows mail from
the IE8 browser, then it appears to work ok. But if I start windows mail from
the start menu, that is when I have problems. With that all said. I went to
the start menu and removed the shortcut from the start menu, then I went to
the applacation source and started the program from there, and tried it again.
And everything seems to be working fine. I then re-pinned it back into the
start menu.

 

[Rainald Taesler]

Another person, named Silverhawk, came up with the correct solution
(in a different thread). It appears that an automatic update of
Windows Mail caused the link used to open Windows Mail to not work
properly. Delete the link, and then create a new one from the basic
program in the Start "All Programs" menu. Here's how Silverhawk
describes it:

I noticed that if I start windows mail from
the IE8 browser, then it appears to work ok. But if I start windows
mail from the start menu, that is when I have problems. With that all
said. I went to the start menu and removed the shortcut from the
start menu, then I went to the applacation source and started the
program from there, and tried it again. And everything seems to be
working fine. I then re-pinned it back into the start menu.

It only SEEMS to work.
What's done this way is nothing else but my workaround (often posted by
Gary) to edit the "Start in:" path in the standard shortcut.

Mist types if files will work. But the problem is persistent with JPG
and TXT files.
Try these.
You may send a test mail with TXT and JPG attachments to yourself.
Test it several times, the problem may take a while until it appears.

Rainald