Cannot install downloaded program

J

JS

Greetings,
On my XP Pro pc at work, I tried to download a program and got the setup on
the desktop ok, but when I click on the desktop icon, nothing happens. I
went to my pc at home and downloaded the same program into a portable hard
drive and took it back to work and installed it from that. It installed just
fine. I have tried other downloaded programs before and they will not
install either. What could be preventing this pc from installing downloaded
programs? I have dialup at work, and get email ok, the browser is a little
slower than dsl at home, but that it expected.
Thanks,
Jim
 
J

JS

Is it just the desktop icons that are not working?
Can you run the program you installed from the Start/All Programs entry?

JS (Not Jim)
 
N

nass

JS said:
Greetings,
On my XP Pro pc at work, I tried to download a program and got the setup on
the desktop ok, but when I click on the desktop icon, nothing happens. I
went to my pc at home and downloaded the same program into a portable hard
drive and took it back to work and installed it from that. It installed just
fine. I have tried other downloaded programs before and they will not
install either. What could be preventing this pc from installing downloaded
programs? I have dialup at work, and get email ok, the browser is a little
slower than dsl at home, but that it expected.
Thanks,
Jim
Click to expand...


Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

Run disk clean up and Defrag in safe mode.
HTH.
nass
 
C

Colin Barnhorst

Check with the network administrator at work to see if a group policy is set
to prevent you from installing software.
 
J

JS

I think that when I installed it from the portable hard drive, it put an
icon on the desktop and I dbl clicked on it, and it installed just fine.
Thanks.
JS (Jim)
 
J

JS

Colin,
We are a very small company and I own the place, so there is no structure
like you mentioned. It did install ok from the portable hard drive, tho. It
seems to be something peculiar about downloading.
Thanks,
Jim
 
C

Colin Barnhorst

If you target the download to the desktop instead of defaulting to the
downloads folder does the installer kick off OK from the desktop?
 
J

JS

Colin,
The default target was the desktop, and after it got thru downloading, there
was an icon on the desktop called ....setup. When I dbl clicked or tried to
open the icon, nothing happened. That's when I went to the portable hard
drive.
JS
 
J

JS

nass,
When I got to "uncheck Third-Party extensions" it was not checked. I stopped
there to check with you to see if that has to do with the problem. Does it?
Jim
nass said:
JS said:
Greetings,
On my XP Pro pc at work, I tried to download a program and got the setup
on
the desktop ok, but when I click on the desktop icon, nothing happens. I
went to my pc at home and downloaded the same program into a portable
hard
drive and took it back to work and installed it from that. It installed
just
fine. I have tried other downloaded programs before and they will not
install either. What could be preventing this pc from installing
downloaded
programs? I have dialup at work, and get email ok, the browser is a
little
slower than dsl at home, but that it expected.
Thanks,
Jim
Click to expand...


Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button
called
[ Clear History ..] click on it to clear your History caches, then click
on
[Delete Files..] to delete Internet Files created over the time, click on
[
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on
your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there
Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them
one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

Run disk clean up and Defrag in safe mode.
HTH.
nass
Click to expand...
 
N

nass

Hi JS,
No, leave it as is "Unchecked" and carry on with the rest of steps to cleanup!
You may have a corrupted Temp folder so try to change the direcorty of your
Temp IE folder location and run this tool to clean up:
http://www.ccleaner.com
Reboot and put the temp folder to it default directory /location back and
see if the problem solved?
How much your Temp folder size set to JS?
HTH.
nass
---
http://www.nasstec.co.uk

JS said:
nass,
When I got to "uncheck Third-Party extensions" it was not checked. I stopped
there to check with you to see if that has to do with the problem. Does it?
Jim
nass said:
JS said:
Greetings,
On my XP Pro pc at work, I tried to download a program and got the setup
on
the desktop ok, but when I click on the desktop icon, nothing happens. I
went to my pc at home and downloaded the same program into a portable
hard
drive and took it back to work and installed it from that. It installed
just
fine. I have tried other downloaded programs before and they will not
install either. What could be preventing this pc from installing
downloaded
programs? I have dialup at work, and get email ok, the browser is a
little
slower than dsl at home, but that it expected.
Thanks,
Jim
Click to expand...


Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button
called
[ Clear History ..] click on it to clear your History caches, then click
on
[Delete Files..] to delete Internet Files created over the time, click on
[
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on
your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there
Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them
one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

Run disk clean up and Defrag in safe mode.
HTH.
nass
Click to expand...
Click to expand...
 

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