D
Dwight Stewart
I have a new Pavilion Notebook with an internal DVD/CD-RW drive. Last
week, the Windows CD Writing Wizard, the built-in CD burning software,
stopped working. Below is a description of the problem, with answers to some
of the most obvious questions others might ask.
Problem Description.
A CD-RW disk is inserted and the drive icon in My Computer changes. I then
copy a file to the staging area and select "Write these files to CD." The
Windows CD Writing Wizard appears asking me to name the CD. I choose the
default name and click "next." At that point, a new window instantly appears
saying "Cannot Complete the CD Writing Wizard." There is no clue to the
exact problem, just "an error in the writing process." At that point, the
only option is to quit.
The speed of the error message is a possible clue. It appears a fraction
of a second after clicking "next," with none of the normal windows and no
sound of the CD spinning up. In other words, it appears the Wizard doesn't
even try writing to the CD before the error message.
Are there any other symptoms?
Yes, the Event Viewer reports...
"The Application Management service terminated
with the following error: The specified module
could not be found."
Does Event Viewer say which module could not be found?
No.
Will the CD drive read files?
Yes, the drive will read music CD's, data CD's, and DVD disks.
Will burning work with programs?
Yes, the problem is limited to just the built-in Wizard.
Has the built-in burning software ever worked?
Yes, I was able to burn a number of CD's prior to the problem.
Can you erase CD's using the built-in software?
Yes.
Have you tried using another disk, or cleaning the drive?
I've tried several other disks. The drive is new and works fine otherwise
(see above).
Can you give more details about your computer?
Pavilion zd7000 (custom ordered), Pentium 4 3GHz, 1GB RAM, 80GB HD with
about 60GB free, and XP Home with SP2. Based on other messages read relating
to this problem, it does not appear to be hardware or brand specific.
Is the computer software up-to-date?
Yes, all critical and optional updates have been installed.
Did you install anything else in the days leading up to the problem?
No. Nothing, other then critical updates, has been installed in more than
a week prior to the problem, and the built-in software worked fine for
several days after that last installation.
Have you scanned for spyware?
Yes, the computer is routinely checked for spyware using two different
programs.
What I've tried so far to fix the problem, with no success.
- Tried the IMAPI CD Burner service fix described in article #324129 on
Microsoft's web site.
- Uninstalled the recent HighMAT CD Wizard extension and then tried to
write to a CD. Reinstalled the extension afterwards.
- Looked over the registry settings with RegEdit to see if all files
mentioned relating to CD and CD burning are where they're supposed to be.
- Compared my computer to another to see if any obvious CD related system
files are missing.
- Checked the date of the drive firmware and found no new updates.
- Adjusted the writing speed listed in properties several times.
In fact, I've used Google to search past messages in these newsgroups for
anything relating to this problem and read at least a dozen web site
discussions with similar content. There are literally thousands of such
"Cannot Complete the CD Writing Wizard" messages. None of the possible
solutions offered worked in my case, or, based on what I saw, in a lot of
the other cases mentioned in those messages.
Several suggested the use of a third-party product to burn CD's. While
that certainly is an option to avoid the problem, it doesn't really fix the
problem. Since this is a new computer, which I hope to use for several
years, I would prefer to start out relatively free of problems. Further, I
appreciate the convenience of the internal writing wizard for simple tasks.
What I suspect is the likely problem.
I suspect a program or update has either moved or deleted a piece of the
software needed by the CD Writing Wizard. Sadly, without something to
reinstall the wizard (at least the parts which can be reinstalled), or a
list of the files used by the wizard, there is nothing I can do short of
reinstalling Windows (which is obviously not something to look forward to).
Neither Microsoft, nor HP, offer an installer on their web sites.
However, I may be entirely wrong about that suspicion. Therefore, if
anyone is aware of another solution, or something else I can try, please do
let me know. Your help will be sincerely appreciated.
Stewart
week, the Windows CD Writing Wizard, the built-in CD burning software,
stopped working. Below is a description of the problem, with answers to some
of the most obvious questions others might ask.
Problem Description.
A CD-RW disk is inserted and the drive icon in My Computer changes. I then
copy a file to the staging area and select "Write these files to CD." The
Windows CD Writing Wizard appears asking me to name the CD. I choose the
default name and click "next." At that point, a new window instantly appears
saying "Cannot Complete the CD Writing Wizard." There is no clue to the
exact problem, just "an error in the writing process." At that point, the
only option is to quit.
The speed of the error message is a possible clue. It appears a fraction
of a second after clicking "next," with none of the normal windows and no
sound of the CD spinning up. In other words, it appears the Wizard doesn't
even try writing to the CD before the error message.
Are there any other symptoms?
Yes, the Event Viewer reports...
"The Application Management service terminated
with the following error: The specified module
could not be found."
Does Event Viewer say which module could not be found?
No.
Will the CD drive read files?
Yes, the drive will read music CD's, data CD's, and DVD disks.
Will burning work with programs?
Yes, the problem is limited to just the built-in Wizard.
Has the built-in burning software ever worked?
Yes, I was able to burn a number of CD's prior to the problem.
Can you erase CD's using the built-in software?
Yes.
Have you tried using another disk, or cleaning the drive?
I've tried several other disks. The drive is new and works fine otherwise
(see above).
Can you give more details about your computer?
Pavilion zd7000 (custom ordered), Pentium 4 3GHz, 1GB RAM, 80GB HD with
about 60GB free, and XP Home with SP2. Based on other messages read relating
to this problem, it does not appear to be hardware or brand specific.
Is the computer software up-to-date?
Yes, all critical and optional updates have been installed.
Did you install anything else in the days leading up to the problem?
No. Nothing, other then critical updates, has been installed in more than
a week prior to the problem, and the built-in software worked fine for
several days after that last installation.
Have you scanned for spyware?
Yes, the computer is routinely checked for spyware using two different
programs.
What I've tried so far to fix the problem, with no success.
- Tried the IMAPI CD Burner service fix described in article #324129 on
Microsoft's web site.
- Uninstalled the recent HighMAT CD Wizard extension and then tried to
write to a CD. Reinstalled the extension afterwards.
- Looked over the registry settings with RegEdit to see if all files
mentioned relating to CD and CD burning are where they're supposed to be.
- Compared my computer to another to see if any obvious CD related system
files are missing.
- Checked the date of the drive firmware and found no new updates.
- Adjusted the writing speed listed in properties several times.
In fact, I've used Google to search past messages in these newsgroups for
anything relating to this problem and read at least a dozen web site
discussions with similar content. There are literally thousands of such
"Cannot Complete the CD Writing Wizard" messages. None of the possible
solutions offered worked in my case, or, based on what I saw, in a lot of
the other cases mentioned in those messages.
Several suggested the use of a third-party product to burn CD's. While
that certainly is an option to avoid the problem, it doesn't really fix the
problem. Since this is a new computer, which I hope to use for several
years, I would prefer to start out relatively free of problems. Further, I
appreciate the convenience of the internal writing wizard for simple tasks.
What I suspect is the likely problem.
I suspect a program or update has either moved or deleted a piece of the
software needed by the CD Writing Wizard. Sadly, without something to
reinstall the wizard (at least the parts which can be reinstalled), or a
list of the files used by the wizard, there is nothing I can do short of
reinstalling Windows (which is obviously not something to look forward to).
Neither Microsoft, nor HP, offer an installer on their web sites.
However, I may be entirely wrong about that suspicion. Therefore, if
anyone is aware of another solution, or something else I can try, please do
let me know. Your help will be sincerely appreciated.
Stewart
