Cannot Access My Documents After HD Problems

[Guest]

A friend gave me his machine to look at after it "Suddenly" failed to start
up. It would get as far as the BIOS screen and then restart. I replaced the
drive with a new one with XP installed and set as master and set his old
drive to be the slave. The machine boots perfectly from the new drive and I
can access his old drive (E) However, he had 4 user profiles on the old drive
and I can only access 3 of them, sadly the information I am trying to save is
kept in My Documents in the profile I cannot access! I get the following
message: E/Documents and Settings/Richard Access is denied. I really need to
recover those files for him!
Thanks in advance for any help you may be able to offer.
Rob

 

[Ramesh, MS-MVP]

"Access is Denied" Error Message When You Try to Open a Folder:
http://support.microsoft.com/?kbid=810881

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


A friend gave me his machine to look at after it "Suddenly" failed to start
up. It would get as far as the BIOS screen and then restart. I replaced the
drive with a new one with XP installed and set as master and set his old
drive to be the slave. The machine boots perfectly from the new drive and I
can access his old drive (E) However, he had 4 user profiles on the old
drive
and I can only access 3 of them, sadly the information I am trying to save
is
kept in My Documents in the profile I cannot access! I get the following
message: E/Documents and Settings/Richard Access is denied. I really need to
recover those files for him!
Thanks in advance for any help you may be able to offer.
Rob

 

[Guest]

Many thanks, Followed the article and have managed to save the files to CD.
Reformat has solved the frive issue.

 

[Ramesh, MS-MVP]

You're welcome Rob.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Many thanks, Followed the article and have managed to save the files to CD.
Reformat has solved the frive issue.