J
Jonathan Kersey
Hello,
My name is Jonathan Kersey, and I am having a problem when
I try to reinstall Windows XP pro edition on my computer.
What happened was that I was on my computer a few days
ago, when my system locked up. I restarted my computer
and it went immediately to safe mode. I restarted a
number of times and then all it would do is lock up before
Windows could even fuuly boot up. So I took a support
person's advice to reinstall Windows because a critical
file was probably corrupted. Everything was going well,
Windows was reinstalling nicely. And then, about 30
minutes into the installation, after the computer has to
reboot, everthing was black.
I had my monitor plugged into my PCI video card, so I
tried to connect it to the on-board video--but there still
was nothing on the screen.
I have tried to restart the machine with and without the
CD in drive a number of times, but there still is no
video.
I have also tried talking to Microsoft support, but they
need the product ID code, which I cannot access because I
cannot see anything.
I have reinstalled Windows XP about 5 times since I have
had it, but I have never had any problems like this
before. If someone has any idea what the problem is, or a
solution to the problem, I would greatly appreciate a
response.
Here are the basic specs of my computer if anyone needs to
know them:
Computer: Compaq presario desktop
Processor: Pentium 3, 733 MHz
RAM: 512 MB
Hard Drive: 120 GB
OS: Windows XP pro
Video Cards:-On-board video, 16MB video memory
-GForce 4 MMX 64 MB PCI card
Thanks for all of your help!
Jonathan Kersey
(e-mail address removed)
My name is Jonathan Kersey, and I am having a problem when
I try to reinstall Windows XP pro edition on my computer.
What happened was that I was on my computer a few days
ago, when my system locked up. I restarted my computer
and it went immediately to safe mode. I restarted a
number of times and then all it would do is lock up before
Windows could even fuuly boot up. So I took a support
person's advice to reinstall Windows because a critical
file was probably corrupted. Everything was going well,
Windows was reinstalling nicely. And then, about 30
minutes into the installation, after the computer has to
reboot, everthing was black.
I had my monitor plugged into my PCI video card, so I
tried to connect it to the on-board video--but there still
was nothing on the screen.
I have tried to restart the machine with and without the
CD in drive a number of times, but there still is no
video.
I have also tried talking to Microsoft support, but they
need the product ID code, which I cannot access because I
cannot see anything.
I have reinstalled Windows XP about 5 times since I have
had it, but I have never had any problems like this
before. If someone has any idea what the problem is, or a
solution to the problem, I would greatly appreciate a
response.
Here are the basic specs of my computer if anyone needs to
know them:
Computer: Compaq presario desktop
Processor: Pentium 3, 733 MHz
RAM: 512 MB
Hard Drive: 120 GB
OS: Windows XP pro
Video Cards:-On-board video, 16MB video memory
-GForce 4 MMX 64 MB PCI card
Thanks for all of your help!
Jonathan Kersey
(e-mail address removed)