AQUAJEWELZ33 said:
My pc had just rebooted and i have recieved this on the on the "blue screen
of death"
it says: IRQL_NOT_LESS_OR_EQUAL
and the sop code is:STOP:0X0000000A
(0XF35EAB84,0X00000002,0X00000000,0X804DBE7)
can you please tell me what this means and what i can do to fix it,i would
really appreciate it,thank you
First of all, it appears that you have made a mistake when you copied
the error message or in typing it. The 4th parameter value
(0X804DBE7) has only 7 characters (actually they are hexadecimal
digits) following the X and their should be 8. Please double check
this as this is the most important of the parameters for tracing the
cause.
From MVP Jim Eshelman's STOP errors web pages at
http://www.aumha.org/win5/kbestop.htm
"Typically due to a bad driver, or faulty or incompatible hardware or
software. " and also "Technically, this error condition means that a
kernel-mode process or driver tried to access a memory location to
which it did not have permission, or at a kernel Interrupt ReQuest
Level (IRQL) that was too high."
In your specific instance the error originated at memory address
0X804DBE7 (?) (parameter 4) and it was trying to read from memory
address 0XF35EAB84 (parameter 1).
The next step is to determine which device driver or Windows component
is using the address shown in parameter 4 (once we have the correct
value for this parameter that is). The easiest way that I know of to
do this is with the PSTAT utility, which may or may not be present on
your computer. Check this by opening a Command Prompt window (Start -
Run - CMD) and entering the following command:
PSTAT /?
If PSTAT is not on your computer you can download it free from
Microsoft. The download is called "Windows XP Service Pack 2 Support
Tools" and it is available from
http://www.microsoft.com/downloads/...76-9BB9-4126-9761-BA8011FABF38&displaylang=en
With PSTAT installed on your computer the next step is to open a
Command Prompt window again (Start - Run - CMD) and generate a report
with PSTAT. Because you need to copy part of the information from
this report (and only part) it is best to create the report as a text
file. In the Command Prompt window enter the following command:
PSTAT > C:\JUNK\PSTAT.TXT
You may change C:\JUNK\ to whatever drive and folder that you want to
save the report into.
Now open the saved file in Notepad. Start - Run - NOTEPAD
C:\JUNK\PSTAT.TXT
Scroll down the file, about 80% of the way to the end of the file and
you will find a heading line:
ModuleName Load Addr Code Data Paged LinkDate
It is the information from this line to the end of the file that we
want to copy from this file and save as a separate file. Select the
block of text and copy it to the clipboard. Open a new notepad window
and paste the clipboard contents into it. Save this file under a
different name. I use PSTAT2.TXT and put it into the same C:\JUNK
folder.
Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT
file into Excel. Excel will automatically parse the file into
columns. Once this is done use DATA - SORT to sort the entire
spreadsheet based on the value in Column B (Load Addr).
It is now a simple task to read down the addresses until you find the
last value that is less than the address where the error occurred.
That module (name in column A) is the prime suspect for the cause of
your error.
Note: If you do not have Excel installed on your computer you can
send me the pstat2.txt file as a email attachment (the address I use
here is a valid one) and I will check it out and post the results back
here.
Good luck
Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair
"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
