Agents Not Active

[Jim]

I have installed the latest version of MS Antispyware
(1.0.614) on a Dell laptop. It installed without any
problems but when I look at the status of the real-time
agents all of them are listed as inactive.

If I click on "Activate" for each of the categories of
agents nothing happens.

I have deinstalled, removed everything in the MS
Antispyware folder, cleaned the registry, rebooted and
reinstalled with exactly the same results.

I am running MS Antispyware on two desktops with no
problems, all of the agents are active.

Any help would be appreciated.

 

[Andre Da Costa]

From Bill Sanderson:
As I recall the update install fixes this issue--control panel, add or
remove programs, Microsoft Antispyware, Change.

However, since there's a new build .614 available since June 24th, I'd
recommend going here:

http://www.microsoft.com/downloads/...A2-6A57-4C57-A8BD-DBF62EDA9671&displaylang=en

and getting that build. Try an upgrade and see if that fixes the agents--it
may well not, because it probably tries to leave the current settings in
place. If it doesn't try the remedy in the first paragraph, but with the
new build.

--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

 

[Guest]

Thanks for the reply. I already have the .614 build and
have already tried uninstalling it and reinstalling it as
mentioned in my initial note. Nothing seems to work.

 

[Guest]

Jim, having the same situation here! I command the agents
to activate, which they do, but as soon as I check there
status, they are disabled yet again! Anyone have any info
on this?